Telephone Help Line Policies and Procedures. The CONTRACTOR must develop telephone help line Policies and Procedures that address staffing, personnel, hours of operation, access, and response standards, monitoring of calls via recording or other means, and compliance with standards. The CONTRACTOR shall make the Policies and Procedures available to the Department for review.
Appears in 7 contracts
Samples: www.scdhhs.gov, msp.scdhhs.gov, www.scdhhs.gov
Telephone Help Line Policies and Procedures. The CONTRACTOR must develop telephone help line Policies and Procedures that address staffing, personnel, hours of operation, access, access and response standards, monitoring of calls via recording or other means, and compliance with standards. The CONTRACTOR shall make the Policies and Procedures available to the Department for review.
Appears in 7 contracts
Samples: www.scdhhs.gov, www.scdhhs.gov, www.scdhhs.gov
Telephone Help Line Policies and Procedures. The CONTRACTOR must develop telephone help line Policies policies and Procedures procedures that address staffing, personnel, hours of operation, access, access and response standards, monitoring of calls via recording or other means, and compliance with standards. The CONTRACTOR shall make the Policies policies and Procedures procedures available to the Department for review.
Appears in 2 contracts
Samples: msp.scdhhs.gov, msp.scdhhs.gov
