Telephone Hotline Support. Iron Mountain shall provide telephone assistance to Customer. Such assistance shall include without limitation support related to the Software and/or Support Services and how they perform with compatible hardware systems. (“Telephone Support”) Telephone Support does not include assistance with the development of custom applications for Software or Support.
Appears in 2 contracts
Samples: Service Specific Terms and Conditions, Service Specific Terms and Conditions
Telephone Hotline Support. Iron Mountain shall provide provides telephone assistance to CustomerCustomers. Such assistance shall include without limitation support Telephone Support is available to answer questions related to the Software and/or Support Services and how they perform with compatible hardware systems. (“Telephone Support”) Telephone Support does not include assistance with Assistance in the development of custom applications for Software or and/or Support is not included in Telephone Support, rather through the purchase of Professional Services.
Appears in 2 contracts
Samples: Master Software and Services Agreement, Master Software and Services Agreement