Telephone Inquiries. WPS shall respond to all telephone inquiries. Telephone inquiries shall have less than a 3% abandonment rate. Inquiries that can not be fully answered on the initial call will be responded to with a complete answer within five BUSINESS DAYS. Measurement shall be reported on a quarterly basis with an annual settlement.
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Samples: Professional Administrative Services Only Agreement, Professional Administrative Services Only Agreement, Administrative Services Only Agreement
Telephone Inquiries. WPS shall respond to all telephone inquiries. Telephone inquiries shall have less than a 3% abandonment rate. Inquiries that can not be fully answered on the initial call will be responded to with a complete answer within five BUSINESS DAYS. Measurement shall be reported on a quarterly basis with an annual settlement.
Appears in 1 contract
