Common use of TELEPHONE REQUEST Clause in Contracts

TELEPHONE REQUEST. The following person is authorized to request the loan payment transfer/loan advance on the advance designated account and is known to me. ------------------------------------------ --------------------------------- Authorized Requester Phone # ------------------------------------------ --------------------------------- Received By (Bank) Phone # ------------------------------------------ Authorized Signature (Bank) EXHIBIT D BORROWING BASE CERTIFICATE ________________________________________________________________________________ Borrower: ServiceWare Technologies, Inc. Lender: Comerica Bank - California Commitment Amount: $2,000,000 ________________________________________________________________________________ ACCOUNTS RECEIVABLE

TELEPHONE REQUEST. The following person is authorized to request the loan payment transfer/loan advance on the advance designated account and is known to me. ------------------------------------------ --------------------------------- ------------------------------- ------------------------------- Authorized Requester Phone # ------------------------------------------ --------------------------------- ------------------------------- ------------------------------- Received By (Bank) Phone # ------------------------------------------ ------------------------------- Authorized Signature (Bank) 27 EXHIBIT D BORROWING BASE CERTIFICATE ________________________________________________________________________________ -------------------------------------------------------------------------------- Borrower: ServiceWare Novatel Wireless, Inc., Novatel Wireless Solutions, Inc., Novatel Wireless Technologies, Inc. Lender: Comerica Bank - California Ltd. Commitment Amount: $2,000,000 ________________________________________________________________________________ ACCOUNTS RECEIVABLE10,000,000 --------------------------------------------------------------------------------

TELEPHONE REQUEST. The following person is authorized to request the loan payment transfer/loan advance on the advance designated account and is known to me. ------------------------------------------ --------------------------------- -------------------------------------- ------------------------------ Authorized Requester Phone # ------------------------------------------ --------------------------------- -------------------------------------- ------------------------------ Received By (Bank) Phone # ------------------------------------------ ------------------------------- Authorized Signature (Bank) 25 EXHIBIT D C BORROWING BASE CERTIFICATE ________________________________________________________________________________ -------------------------------------------------------------------------------- Borrower: ServiceWare Technologies, Inc. Lender: Comerica Bank - California ReSound Corporation Commitment Amount: $2,000,000 ________________________________________________________________________________ ACCOUNTS RECEIVABLE3,000,000 --------------------------------------------------------------------------------

TELEPHONE REQUEST. The following person is authorized to request the loan payment transfer/loan advance on the advance designated account and is known to me. ------------------------------------------ --------------------------------- ---------------------------------------- Authorized Requester Phone # ------------------------------------------ --------------------------------- Received By --------------------------- Authorized Signature (Bank) Phone # ------------------------------------------ Authorized Signature (Bank) EXHIBIT D BORROWING BASE CERTIFICATE ________________________________________________________________________________ Borrower: ServiceWare Technologies, Inc. Lender: Comerica Bank - California Commitment Amount: $2,000,000 ________________________________________________________________________________ ACCOUNTS RECEIVABLE--------------------

TELEPHONE REQUEST. The following person is authorized to request the loan payment transfer/loan advance on the advance designated account and is known to me. ------------------------------------------ --------------------------------- ------------------------------------------------------------------------------- Authorized Requester Phone # ------------------------------------------ --------------------------------- Received By ----------------------------------- Authorized Signature (Bank) Phone # ------------------------------------------ Authorized Signature (Bank) ---------------------------- EXHIBIT D C BORROWING BASE CERTIFICATE ________________________________________________________________________________ Borrower: ServiceWare TechnologiesHealthdyne Information Enterprises, Inc. LenderBank: Comerica Silicon Valley Bank - California Commitment Amount: $2,000,000 ________________________________________________________________________________ ACCOUNTS RECEIVABLE3,000,000 BALANCES -------------------------------------------------------------------------------

TELEPHONE REQUEST. The following person is authorized to request the loan payment transfer/loan advance on the advance designated account and is known to me. ------------------------------------------ --------------------------------- Phone # ----------------------------------------- ----------------- Authorized Requester Phone # ------------------------------------------ --------------------------------- ----------------------------------------- ----------------- Received By (Bank) Phone # ------------------------------------------ --------------------------------------------- Authorized Signature (Bank) EXHIBIT D BORROWING BASE CERTIFICATE ________________________________________________________________________________ Borrower: ServiceWare Technologies, Inc. Lender: Comerica Bank - California Commitment Amount: $2,000,000 ________________________________________________________________________________ ACCOUNTS RECEIVABLE)

TELEPHONE REQUEST. The following person is authorized to request the loan payment transfer/loan advance on the advance designated account and is known to me. ------------------------------------------ --------------------------------- -------------------------------- ----------------- Authorized Requester Phone # ------------------------------------------ --------------------------------- ----------------- Received By (Bank) Phone # ------------------------------------------ Authorized Signature (Bank) EXHIBIT D BORROWING BASE CERTIFICATE ________________________________________________________________________________ Borrower: ServiceWare Technologies, Inc. Lender: Comerica Bank - California Commitment Amount: $2,000,000 ________________________________________________________________________________ ACCOUNTS RECEIVABLEAuthorized Signature (Bank)

TELEPHONE REQUEST. The following person is authorized to request the loan payment transfer/loan advance on the advance designated account and is known to me. ------------------------------------------ --------------------------------- -------------------------------- ---------------------------- Authorized Requester Phone # ------------------------------------------ --------------------------------- -------------------------------- ---------------------------- Received By (Bank) Phone # ------------------------------------------ ---------------------------------------- Authorized Signature (Bank) EXHIBIT D BORROWING BASE CERTIFICATE ________________________________________________________________________________ Borrower: ServiceWare Technologies, Inc. Lender: Comerica Bank - California Commitment Amount: $2,000,000 ________________________________________________________________________________ ACCOUNTS RECEIVABLE)

TELEPHONE REQUEST. The following person is authorized to request the loan payment transfer/loan advance on the advance designated account and is known to me. ------------------------------------------ --------------------------------- -------------------------------- -------------------------------------- Authorized Requester Phone # ------------------------------------------ --------------------------------- Received By (Bank) -------------------------------- -------------------------------------- Authorized Requester Phone # ------------------------------------------ ------------------------------------------------------------------------------ Authorized Signature (Bank) EXHIBIT D BORROWING BASE CERTIFICATE ________________________________________________________________________________ Borrower: ServiceWare Technologies, Inc. Lender: Comerica Bank - California Commitment Amount: $2,000,000 ________________________________________________________________________________ ACCOUNTS RECEIVABLE------------------------------------------------------------------------------

TELEPHONE REQUEST. The following person is authorized to request the loan payment transfer/loan advance on the advance designated account and is known to me. ------------------------------------------ --------------------------------- ---------------------------------- ------------------------------ Authorized Requester Phone # ------------------------------------------ --------------------------------- ---------------------------------- ------------------------------ Received By (Bank) Phone # ------------------------------------------ -------------------------------------------- Authorized Signature (Bank) EXHIBIT D BORROWING BASE CERTIFICATE ________________________________________________________________________________ Borrower: ServiceWare Technologies, Inc. Lender: Comerica Bank - California Commitment Amount: $2,000,000 ________________________________________________________________________________ ACCOUNTS RECEIVABLE)

TELEPHONE REQUEST. The following person is authorized to request the loan payment transfer/loan advance on the advance designated account and is known to me. ------------------------------------------ --------------------------------- Authorized Requester Phone # ------------------------------------------ --------------------------------- Received By (Bank) Phone # ------------------------------------------ Authorized Signature (Bank) EXHIBIT D BORROWING BASE CERTIFICATE ________________________________________________________________________________ Borrower: ServiceWare Technologies, Inc. Lender: Comerica Bank - California Commitment Amount: $2,000,000 _________________________________________ Authorized Requester Phone # ________________________________________ ACCOUNTS RECEIVABLE_______________________________ Received By (Bank) Phone # ______________________________ Authorized Signature (Bank)

TELEPHONE REQUEST. The following person is authorized to request the loan payment transfer/loan advance on the advance designated account and is known to me. ------------------------------------------ --------------------------------- ----------------------------------- Authorized Requester Phone # ------------------------------------------ --------------------------------- ----------------------------------- Received By (Bank) Phone # ------------------------------------------ ----------------------------------- Authorized Signature (Bank) 28 EXHIBIT D C BORROWING BASE CERTIFICATE ________________________________________________________________________________ -------------------------------------------------------------------------------- Borrower: ServiceWare TechnologiesAG Associates, Inc. Lender: Comerica Silicon Valley Bank - California Commitment Amount: $2,000,000 ________________________________________________________________________________ 5,000,000 -------------------------------------------------------------------------------- ACCOUNTS RECEIVABLE

TELEPHONE REQUEST. The following person is authorized to request the loan payment transfertransger/loan advance on the advance designated account and is known to me. ------------------------------------------ --------------------------------------- --------------------------------- Authorized Requester Phone Phone# ------------------------------------------ --------------------------------------- --------------------------------- Received By (Bank) Phone # ------------------------------------------ Authorized ----------------------------------- Authoreized Signature (Bank) EXHIBIT D BORROWING BASE CERTIFICATE ________________________________________________________________________________ Borrower: ServiceWare Technologies, Inc. Lender: Comerica Bank - California Commitment Amount: $2,000,000 ________________________________________________________________________________ ACCOUNTS RECEIVABLE)

TELEPHONE REQUEST. The following person is authorized to request the loan payment transfer/loan advance on the advance designated account and is known to me. ------------------------------------------ --------------------------------- --------------------------------------------- ---------------------- Authorized Requester Phone # ------------------------------------------ --------------------------------- --------------------------------------------- ---------------------- Received By (Bank) Phone # ------------------------------------------ --------------------------------------------- Authorized Signature (Bank) EXHIBIT D BORROWING BASE CERTIFICATE ________________________________________________________________________________ Borrower: ServiceWare Technologies, Inc. Lender: Comerica Bank - California Commitment Amount: $2,000,000 ________________________________________________________________________________ ACCOUNTS RECEIVABLE)

TELEPHONE REQUEST. The following person is authorized to request the loan payment transfer/loan advance on the advance designated account and is known to me. ------------------------------------------ --------------------------------- Authorized Requester Phone # ------------------------------------------ --------------------------------- Received By (Bank) Phone # ------------------------------------------ Authorized Signature (Bank) EXHIBIT D BORROWING BASE CERTIFICATE _________________________________________ ________________________________________ Borrower: ServiceWare Technologies, Inc. Lender: Comerica Bank - California Commitment Amount: $2,000,000 Authorized Requester Phone # _________________________________________ ________________________________________ Received By (Bank) Phone # ___________________________________ Authorized Signature (Bank) EXHIBIT C BORROWING BASE CERTIFICATE Borrower: NETGEAR, INC. Lender: Comerica Bank-California Commitment Amount: $20,000,000 ACCOUNTS RECEIVABLE

TELEPHONE REQUEST. The following person is authorized to request the loan payment transfer/loan advance on the advance designated account and is known to me. ------------------------------------------ --------------------------------- Authorized Requester Phone # ------------------------------------------ --------------------------------- Received By (Bank) Phone # ------------------------------------------ Authorized Signature (Bank) EXHIBIT D BORROWING BASE CERTIFICATE ________________________________________________________________________________ Borrower: ServiceWare Technologies, Inc. Lender: Comerica Bank - California Commitment Amount: $2,000,000 ________________________________________________________________________________ Authorized Requester Phone # _______________________________________________ _______________________________________________ Received By (Bank) Phone # _______________________________________________ Authorized Signature (Bank) EXHIBIT C ELIGIBLE ACCOUNTS CERTIFICATE Borrower Xenogen Corporation 000 Xxxxxxxx Xxxxxx Xxxxxxx, Xxxxxxxxxx 00000 Bank: Silicon Valley Bank 0000 Xxxxxx Xxxxx Xxxxx Xxxxx, XX 00000 ACCOUNTS RECEIVABLE

TELEPHONE REQUEST. The following person is authorized to request the loan payment transfer/loan advance on the advance designated account and is known to me. ------------------------------------------ --------------------------------- Authorized Requester Phone # ------------------------------------------ --------------------------------- Received By (Bank) Phone # ------------------------------------------ Authorized Signature (Bank) EXHIBIT D BORROWING BASE CERTIFICATE ________________________________________________________________________________ Borrower: ServiceWare Technologies, Inc. Lender: Comerica Bank - California Commitment Amount: $2,000,000 __________________________________________ Authorized Requester Phone # _____________________________________________________________ ACCOUNTS RECEIVABLE__________________________________________ Received By (Bank) Phone # _____________________________________________ Authorized Signature (Bank)

TELEPHONE REQUEST. The following person is authorized to request the loan payment transfer/loan advance on the advance designated account and is known to me. ------------------------------------------ --------------------------------- ------------------------------- ------------------------------- Authorized Requester Phone # ------------------------------------------ --------------------------------- ------------------------------- ------------------------------- Received By (Bank) Phone # ------------------------------------------ ------------------------------- Authorized Signature (Bank) 26 EXHIBIT D C BORROWING BASE CERTIFICATE ________________________________________________________________________________ Borrower: ServiceWare TechnologiesPACKETEER, Inc. LenderINC. Bank: Comerica Silicon Valley Bank - California Commitment Amount: $2,000,000 ________________________________________________________________________________ 1,500,000.00 FOREIGN ACCOUNTS RECEIVABLERECEIVABLE FROM EXPORT ACTIVITIES