Common use of Telephone Support (Standard Hours of Operation) Clause in Contracts

Telephone Support (Standard Hours of Operation). Customer shall have the right to receive telephone support for specific SISW Software products by calling the number provided by SISW for the support center that supports the specific Software product as listed on the following SISW webpage: xxxx://xxx.xxxxxxx.xxx/gtac. Support will be available during normal business hours for the applicable support center that covers the Territory, except for holidays observed in such locations. If Customer has licensed the Software through a channel partner authorized by SISW, Customer will have the right to receive first line telephone support from the authorized channel partner during normal business hours as established by the authorized SISW channel partner, except on holidays recognized by the authorized channel partner. Customer will also be provided with the ability, by means of an electronic channel via the Internet, to log Software support requests, report suspected Errors, monitor progress on the Customer’s prior requests, download Software fixes and workarounds, exchange information on a bulletin board, and obtain access to release notes and other Software information. The electronic channel may not be available for other specific SISW Software products as described in the Product Specific Terms.

Telephone Support (Standard Hours of Operation). Customer shall have the right to receive telephone support for specific SISW Software products by calling the number provided by SISW for the support center that supports the specific Software product as listed on the following SISW webpage: xxxx://xxx.xxxxxxx.xxx/gtac. Support will be available during normal business hours for the applicable support center that covers the Territory, except for holidays observed in such locations. If Customer has licensed the Software through a channel partner authorized by SISW, Customer will have the right to receive first line telephone support from the authorized channel partner during normal business hours as established by the authorized SISW channel partner, except on holidays recognized by the authorized channel partner. Customer will also be provided with the ability, by means of an electronic channel via the Internet, to log Software support requests, report suspected Errors, monitor progress on the Customer’s prior requests, download Software fixes and workarounds, exchange information on a bulletin board, and obtain access to release notes and other Software information. The electronic channel may not be CZ_MLA V8.0 8/01/2015 Siemens Confidential Page 10 of 17 nemusí být k dispozici pro jiné softwarové produkty SISW; to available for other specific SISW Software products as je upřesněno ve Specifických podmínkách produktu. described in the Product Specific Terms.