Terms of Service Agreement. The purpose of this agreement is to set out the commissioner and provider service arrangements between National Services Division (NSD) and NHS Tayside for the delivery of the nationally designated Advanced Interventions service. In the context of this agreement, NSD is the Commissioner and NHS Tayside is the Provider. This agreement is for the period 1 April 2018 to 31 March 2021 It is set within the context of the National Health Service (Scotland) Act 1978 and the Patient Rights Act (Scotland) 2011. The Provider must notify NSD immediately (or as soon as practically possible and within three working days) if there are any serious concerns including an adverse event, information governance breach or significant non compliance found during audits against local/national standards or protocols. On notification of a serious concern, NSD will liaise with the Provider and clarify roles and responsibilities. This will include risk assessment, analysis and planning, and coordination of delivery of actions and sharing of any lessons learned. The Provider should respond to any written requests for reported matters of concern within five days. When NSD or appropriate auditor requests to visit service premises, it is expected that the Provider facilitate this in a timely manner.
Appears in 2 contracts
Samples: Service Agreement, Service Agreement
Terms of Service Agreement. The purpose of this agreement is to set out the commissioner and / provider service arrangements between National Services Division (NSD) and NHS Tayside Golden Jubilee National Hospital for the delivery of the nationally designated Advanced Interventions advanced heart failure service. In the context of this agreement, NSD is the Commissioner and NHS Tayside Golden Jubilee National Hospital is the Provider. This agreement is for the period 1 April 2018 2022 to 31 March 2021 2023. It is set within the context of the National Health Service (Scotland) Act 1978 and the Patient Rights Act (Scotland) 2011. The Provider must notify NSD immediately (or as soon as practically possible and within three working days) if there are any serious concerns including an adverse event, information governance breach or significant non compliance found during audits against local/national standards or protocols. protocols. On notification of a serious concern, NSD will liaise with the Provider and clarify roles and responsibilities. This will include risk assessment, analysis and planning, and coordination of delivery of actions and sharing of any lessons learned. learned. The Provider should respond to any written requests for reported matters of concern within five days. When NSD or appropriate auditor requests to visit service premises, it is expected that the Provider facilitate this in a timely manner.manner.
Appears in 1 contract
Samples: Service Agreement
Terms of Service Agreement. The purpose of this agreement is to set out the commissioner and / provider service arrangements between National Services Division (NSD) and NHS Tayside Golden Jubilee National Hospital for the delivery of the nationally designated Advanced Interventions advanced heart failure service. In the context of this agreement, NSD is the Commissioner and NHS Tayside Golden Jubilee National Hospital is the Provider. This agreement is for the period 1 April 2018 2021 to 31 March 2021 2022. It is set within the context of the National Health Service (Scotland) Act 1978 and the Patient Rights Act (Scotland) 2011. The Provider must notify NSD immediately (or as soon as practically possible and within three working days) if there are any serious concerns including an adverse event, information governance breach or significant non non-compliance found during audits against local/national standards or protocols. protocols. On notification of a serious concern, NSD will liaise with the Provider and clarify roles and responsibilities. This will include risk assessment, analysis and planning, and coordination of delivery of actions and sharing of any lessons learned. learned. The Provider should respond to any written requests for reported matters of concern within five days. When NSD or appropriate auditor requests to visit service premises, it is expected that the Provider facilitate this in a timely manner.manner.
Appears in 1 contract
Samples: Service Agreement