The Bank undertakes. 3.4.1. to open the Account, issue the card and PIN envelope thereto (if the card is issued with PIN envelope) to the Customer or its legal representative, or its attorney under the notarized power of attorney issued by the Customer, within 15 (fifteen) banking days from the date of receipt of the application for card issue and payment by the Customer of the card issue fee and Account service fee under the Tariffs; 3.4.2. to ensure maintenance of the Account, in accordance with the legislation of the Republic of Kazakhstan, Agreement, Rules, service terms of the Internet Banking system, Rules of general terms and conditions of Bank operations and internal rules of the Bank; 3.4.3. to credit money on the Account in favor of the Customer within banking day of the Bank on the day of money receipt and receipt of duly executed payment documents by the Bank; 3.4.4. to provide the Customer with additional statements during 10 (ten) banking days from the date of receipt of request; 3.4.5. to notify the Customer on all changes, including redrafted, amended Agreement, Rules, service terms of the Internet Banking system, no later than Tariffs 15 (fifteen) calendar days prior to the effective date of such changes, amendments by placing the information in branches/divisions and on the Bank's website: xxx.xxxxxxxxx.xx. Herewith, the Bank shall indicate in the notification of amendments to the Agreement, Rules, service terms of the Internet Banking system, Tariffs, on opportunity to terminate the Agreement without extra charges for its termination, if any, prior effective date of the amendments. The Bank posts and updates the list of fraud countries on xxx.xxxxxxxxx.xx; 3.4.6. to notify the Customer in writing or SMS message (if the card is connected to SMS Banking service), if the Bank blocks the card at its own initiative, within 10 (ten) banking days from the date of change or blocking; 3.4.7. to ensure appropriate provision of Telebanking services, including provision of information on the Account status, based on the telephone request, after Customer enters corresponding identification details; 3.4.8. after Customer’s registration in the Internet Banking system, to ensure appropriate operation of the Bank’s website, mobile application through which services are provided, as well as: 3.4.8.1. to notify the Customer of the ongoing technical work, which can interrupt the access and prevent the Customer to make transactions in the Internet Banking system, by posting appropriate information on pages of the web-site; 3.4.8.2. to ensure the execution of the Customer instruction on money transfers initiated in the Internet Banking system on the day of receipt, except for cases when the instruction was received by the Bank after the end of the banking day, in which case the Customer instruction is deemed to be received by the Bank on the next banking day. At the same time, for the transfer of taxes and other obligatory payments to the budget according to Article 24-9) of the Tax Code of the Republic of Kazakhstan, the Bank shall transfer taxes and other obligatory payments to the budget no later than the following banking day from the date of money write-off from the Account of the Customer-taxpayer; 3.4.8.3. to make aware the Customer of the Internet Banking system’s user instruction by posting it on the Bank’s web-site; 3.4.9. to perform electronic documents of the Customer, in the absence of grounds for suspension, refusal to make transaction, blocking of the Account, card, and also compliance of the transaction with the requirements of the applicable legislation of the Republic of Kazakhstan; 3.4.10. to register received, made and rejected electronic payment documents in the electronic log book; 3.4.11. to consider Customer appeals, including in case of disputes involving use of card. The period of consideration of the Customer appeal is: 1) upon applications for reimbursement of an unauthorized transaction - within fifteen calendar days from the date of receipt of such an application, the Bank refunds to the customer the amount of money in the amount of an unauthorized transaction or sends a notice on refusal to reimburse an unauthorized transaction with an indication of the reason. In case of need for additional study by receiving information from third parties or conducting an audit, the Bank reviews the application of the payment cardholder and passes resolution on it within thirty calendar days for transactions within the Republic of Kazakhstan or sixty calendar days for transactions committed abroad; 2) on applications for the consideration of a standard dispute situation in cases where it is not required to receive information from third parties - not more than thirty calendar days from the date of receipt of the application; 3) on transactions for which additional time is required to receive and study information from third parties: on the territory of the Republic of Kazakhstan no later than 30 days from the date of receipt of the application, the Bank sends information on the current results of the investigation with an indication of the deadline for final consideration of the appeal in accordance with the Rules of the IPS; for foreign transactions, a similar notification shall be sent to the customer not later than 45 days from the date of submission of the application.
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Samples: Card Issue and Servicing Accession Agreement, Card Issue and Servicing Accession Agreement, Card Issue and Servicing Accession Agreement
The Bank undertakes. 3.4.1. to open the Account, issue the card and PIN envelope thereto (if the card is issued with PIN envelope) to the Customer or its legal representative, or its attorney under the notarized power of attorney issued by the Customer, within 15 (fifteen) banking days from the date of receipt of the application for card issue and payment by the Customer of the card issue fee and Account service fee under the Tariffs;
3.4.2. to ensure maintenance of the Account, in accordance with the legislation of the Republic of Kazakhstan, Agreement, Rules, service terms of the Internet Banking system, Rules of general terms and conditions of Bank operations and internal rules of the Bank;
3.4.3. to credit money on the Account in favor of the Customer within banking day of the Bank on the day of money receipt and receipt of duly executed payment documents by the Bank;
3.4.4. to provide the Customer with additional statements during 10 (ten) banking days from the date of receipt of request;
3.4.5. to notify the Customer on all changes, including redrafted, amended Agreement, Rules, service terms of the Internet Banking system, no later than Tariffs 15 (fifteen) calendar days prior to the effective date of such changes, amendments by placing the information in branches/divisions and on the Bank's website: xxx.xxxxxxxxx.xx. Herewith, the Bank shall indicate in the notification of amendments to the Agreement, Rules, service terms of the Internet Banking system, Tariffs, on opportunity to terminate the Agreement without extra charges for its termination, if any, prior effective date of the amendments. The Bank posts and updates the list of fraud countries on xxx.xxxxxxxxx.xx;
3.4.6. to notify the Customer in writing or SMS message (if the card is connected to SMS Banking service), if the Bank blocks the card at its own initiative, within 10 (ten) banking days from the date of change or blocking;
3.4.7. to ensure appropriate provision of Telebanking services, including provision of information on the Account status, based on the telephone request, after Customer enters corresponding identification details;
3.4.8. after Customer’s registration in the Internet Banking system, to ensure appropriate operation of the Bank’s website, mobile application through which services are provided, as well as:
3.4.8.1. to notify the Customer of the ongoing technical work, which can interrupt the access and prevent the Customer to make transactions in the Internet Banking system, by posting appropriate information on pages of the web-site;
3.4.8.2. to ensure the execution of the Customer instruction on money transfers initiated in the Internet Banking system on the day of receipt, except for cases when the instruction was received by the Bank after the end of the banking day, in which case the Customer instruction is deemed to be received by the Bank on the next banking day. At the same time, for the transfer of taxes and other obligatory payments to the budget according to Article 24-9) of the Tax Code of the Republic of Kazakhstan, the Bank shall transfer taxes and other obligatory payments to the budget no later than the following banking day from the date of money write-off from the Account of the Customer-taxpayer;
3.4.8.3. to make aware the Customer of the Internet Banking system’s user instruction by posting it on the Bank’s web-site;
3.4.9. to perform electronic documents of the Customer, in the absence of grounds for suspension, refusal to make transaction, blocking of the Account, card, and also compliance of the transaction with the requirements of the applicable legislation of the Republic of Kazakhstan;
3.4.10. to register received, made and rejected electronic payment documents in the electronic log book;
3.4.11. to consider Customer appeals, including in case of disputes involving use of card. The period of consideration of the Customer appeal is:
1) upon applications for reimbursement of an unauthorized transaction - within fifteen calendar days from the date of receipt of such an application, the Bank refunds to the customer the amount of money in the amount of an unauthorized transaction or sends a notice on refusal to reimburse an unauthorized transaction with an indication of the reason. In case of need for additional study by receiving information from third parties or conducting an audit, the Bank reviews the application of the payment cardholder and passes resolution on it within thirty calendar days for transactions within the Republic of Kazakhstan or sixty calendar days for transactions committed abroad;
2) on applications for the consideration of a standard dispute situation in cases where it is not required to receive information from third parties - not more than thirty calendar days from the date of receipt of the application;
3) on transactions for which additional time is required to receive and study information from third parties: on the territory of the Republic of Kazakhstan no later than 30 days from the date of receipt of the application, the Bank sends information on the current results of the investigation with an indication of the deadline for final consideration of the appeal in accordance with the Rules of the IPS; for foreign transactions, a similar notification shall be sent to the customer not later than 45 days from the date of submission of the application.
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