Common use of THE COMPANY’S AND THE CARRIER'S OBLIGATIONS Clause in Contracts

THE COMPANY’S AND THE CARRIER'S OBLIGATIONS. 2.1 Subject to the provisions of this Part 2, where Emergency Calls are conveyed to the Carrier IP Exchange, the Carrier shall: (a) if the geographic location of the Emergency Call can be sufficiently identified, provide an onwards connect service to the relevant Emergency Services Organisation via a Carrier Emergency Centre telephone operator by means of two-way voice telephony; (b) liaise and co-operate with the Customer in attempting to resolve problems that may arise and assist the Emergency Services Organisations with requests for call-trace in an attempt to identify the geographic location of the Emergency Call and the Customer’s telephone number if not automatically provided; and (c) use reasonable endeavours to convey Emergency Calls where the Customer’s Port Capacity limit has been utilised or is nearing full utilisation or the Port Capacity has been attenuated. 2.2 The Carrier shall, based upon the geographic location information available, connect an Emergency Call to the Connect To Number on the Carrier Emergency Centres’ Emergency Services Database shown for the Emergency Services Organisation requested by the Customer. 2.3 If the Carrier receives an Emergency Call for which it is not possible to clearly confirm the geographic location and appropriate Connect To Number, or the information is incorrect or corrupted, the Carrier shall use reasonable endeavours to convey the Call to a Connect To Number for the appropriate Emergency Services Organisation. 2.4 The Carrier shall correct faults which occur in the Carrier PSTN Network or the Carrier IP Exchange Service which affect Emergency Calls in accordance with the Carrier’s normal engineering practices. For the avoidance of doubt, neither the Company nor the Carrier warrants that the Carrier PSTN Network or the Carrier IP Exchange Service is, or will be, free from faults.

THE COMPANY’S AND THE CARRIER'S OBLIGATIONS. 2.1 Subject to the provisions of this Part 2, where Emergency Calls are conveyed to the Carrier IP Exchange, the Carrier shall: (a) if the geographic location of the Emergency Call can be sufficiently identified, provide an onwards connect service to the relevant Emergency Services Organisation via a Carrier Emergency Centre telephone operator by means of two-way voice telephony;; and (b) liaise and co-operate with the Customer in attempting to resolve problems that may arise and assist the Emergency Services Organisations with requests for call-trace in an attempt to identify the geographic location of the Emergency Call and the Customer’s telephone number if not automatically provided; and (c) use reasonable endeavours to convey Emergency Calls where the Customer’s Port Capacity limit has been utilised or is nearing full utilisation or the Port Capacity has been attenuated. 2.2 The Carrier shall, based upon the geographic location information available, connect an Emergency Call to the Connect To Number on the Carrier Emergency Centres’ Emergency Services Database shown for the Emergency Services Organisation requested by the Customer. 2.3 If the Carrier receives an Emergency Call for which it is not possible to clearly confirm the geographic location and appropriate Connect To Number, or the information is incorrect or corrupted, the Carrier shall use reasonable endeavours to convey the Call to a Connect To Number for the appropriate Emergency Services Organisation. 2.4 The Carrier shall correct faults which occur in the Carrier PSTN Network or the Carrier IP Exchange Service which affect Emergency Calls in accordance with the Carrier’s normal engineering practices. For the avoidance of doubt, neither the Company nor the Carrier warrants that the Carrier PSTN Network or the Carrier IP Exchange Service is, or will be, free from faults. 2.5 Without prejudice to the foregoing provisions of this Part 2, although the Carrier IP Exchange Service supports 999 public emergency call services and such calls will be routed to the national emergency call handling agents, these services do not operate in the same way as PSTN fixed line 999 public emergency call services and connection to such services may not be possible in the event of a service outage caused by loss of connectivity to the internet for whatever reason. In such circumstances, the Customer is advised to operate a separate line to make the emergency call. In addition, it may sometimes not be possible for emergency services’ personnel to identify the Customer’s geographic location and telephone number, so this information should be clearly and promptly stated when making such a call.

THE COMPANY’S AND THE CARRIER'S OBLIGATIONS. 2.1 Subject to the provisions of this Part 2, where Emergency Calls are conveyed to the Carrier IP Exchange, the Carrier shall: (a) if the geographic location of the Emergency Call can be sufficiently identified, provide an onwards connect service to the relevant Emergency Services Organisation via a Carrier Emergency Centre telephone operator by means of two-way voice telephony;; and (b) liaise and co-operate with the Customer in attempting to resolve problems that may arise and assist the Emergency Services Organisations with requests for call-trace in an attempt to identify the geographic location of the Emergency Call and the Customer’s telephone number if not automatically provided; and (c) use reasonable endeavours to convey Emergency Calls where the Customer’s Port Capacity limit has been utilised or is nearing full utilisation or the Port Capacity has been attenuated. 2.2 The Carrier shall, based upon the geographic location information available, connect an Emergency Call to the Connect To Number on the Carrier Emergency Centres’ Emergency Services Database shown for the Emergency Services Organisation requested by the Customer. 2.3 If the Carrier receives an Emergency Call for which it is not possible to clearly confirm the geographic location and appropriate Connect To to Number, or the information is incorrect or corrupted, the Carrier shall use reasonable endeavours to convey the Call to a Connect To Number for the appropriate Emergency Services Organisation. 2.4 The Carrier shall correct faults which occur in the Carrier PSTN Network or the Carrier IP Exchange Service which affect Emergency Calls in accordance with the Carrier’s normal engineering practices. For the avoidance of doubt, neither the Company nor the Carrier warrants that the Carrier PSTN Network or the Carrier IP Exchange Service is, or will be, free from faults. 2.5 Without prejudice to the foregoing provisions of this Part 2, although the Carrier IP Exchange Service supports 999 public emergency call services and such calls will be routed to the national emergency call handling agents, these services do not operate in the same way as PSTN fixed line 999 public emergency call services and connection to such services may not be possible in the event of a service outage caused by loss of connectivity to the internet for whatever reason. In such circumstances, the Customer is advised to operate a separate line to make the emergency call. In addition, it may sometimes not be possible for emergency services’ personnel to identify the Customer’s geographic location and telephone number, so this information should be clearly and promptly stated when making such a call.