Service Constraints. 5.1 The Customer acknowledges that some technical limitations with the IP Exchange Service may not become apparent until after the IP Exchange Service has been installed and working for some time. In such circumstances, the Carrier may withdraw the IP Exchange Service or components of the IP Exchange Service, in which case the Carrier may (at the Company’s discretion) credit any relevant Charges paid in advance by the Customer.
5.2 If Call traffic conveyed via the Carrier IP Exchange or the Carrier PSTN Network for onward termination on an International Destination Network is abnormally high then the Carrier or the Carrier’s overseas partner may instigate network management control measures.
Service Constraints. Buyers must have an active AWS Account ID number to purchase this Service. To receive AWS Professional Services, Buyers must enter into a Statement of Work (SOW) for each specific project, which will describe the project.
Service Constraints. 3.1 The Buyer acknowledges and agrees that: (a) the SaaS Service will not be uninterrupted, error-free, or available 100% of the time (e.g., they may be unavailable during periods of planned or unplanned downtime and communications may not always be delivered to their intended destination or without loss of data), (b) a single log-in is provided for each 8x8 Work extension; and, except with respect to conference and other extensions specifically designed for conference or multi-Party use (Conference Extensions), such log-in and extension is provided solely for use by a single User, (c) data transmitted or stored through the SaaS Service may be exported by the User in a variety of ways (including without limitation via third party integrations, other features that interoperate with third party offerings, or local or external download), (d) the Supplier shall not be responsible for any such exported data or any loss of such data, and (e) the SaaS Service is not intended to be used and should not be used as back up or long term storage of data. Use of mobile applications provided with the SaaS Service may utilize underlying third party cellular and / or data services and thus may use such services’ allotted units and / or result in usage or other third-party charges associated with such third-party services.
Service Constraints. 4.1 Our consultants and associates will deliver the requirements within the scope documented in the statement of work. The addition of new requirements or a broader scope will result in contract changes which may incur additional cost.
Service Constraints. 5.7.6.1 In order to determine whether Customer can receive Internet Broadband Service, the Telco will conduct a technical feasibility check within 15 days of receipt of a Service Order signed by Customer.
5.7.6.2 In the event that the Telco re-locates a DSLAM (digital subscriber line access multiplexer) Verizon may no longer be able to provide Internet Broadband Service to Customer for technical reasons. In such circumstances Verizon will provide Customer with as much notice as is reasonably practicable of such relocation, and where Internet Broadband Service can no longer be provided, the Contract will be terminated without liability to either party.
5.7.6.3 Customer will not connect any additional equipment to the Telco line to deliver a PSTN/ISDN service (including, but not limited to, contractors, amplifiers, multiplexors or filters).
Service Constraints. 6.1 Our Assured Cloud platform is designed and optimised to operate in specific conditions. We therefore impose the following service constraints:
(a) Support for specific hardware configuration (such as certain VCE vBlock configurations, certain Cisco + EMC + VMware ‘POD’ configurations and certain Super Micro + Arista configurations)
(b) We must be named agents for all support and maintenance contracts
(c) Data centre access is available to Our staff only - You will not be allowed access to the data centres except in exceptional circumstances
(d) Private Cloud must include specified top-of-rack/end-of-rack network switches which will be designed, implemented and managed by Us
(e) Private Cloud must include specific software features to enable Us to provide automation, orchestration and instrumentation
(f) We do not provide any SLA or warranty related to performance
6.2 We will adhere to the following in terms of maintenance windows:
Service Constraints. 6.1 The Services do not support the following call types:
a. Any Analogue device including Franking Machine, PDQ type Devices, Fax Machines, EPOS Systems, and ISDN Data Traffic.
6.2 Only Customer equipment which has been provided or authorised by Nimans may be used with the Services (including Customer Premises Equipment and IP phones). A list of compatible/authorised equipment is available from Nimans on request.
6.3 The Reseller acknowledges that Emergency Calls are not available in the event of electrical power not being available or if the IP connectivity is not available. The Reseller undertakes to make its Customers aware of this Services limitation prior to commencing to provide the Services pursuant to an Order.
Service Constraints. 6.1 The UKCloud Assured Cloud platform is designed and optimised to operate in specific conditions. UKCloud therefore imposes the following service constraints: • Support for specific hardware configuration (such as certain VCE vBlock configurations, certain Cisco + EMC + VMware ‘POD’ configurations and certain Super Micro + Arista configurations) • UKCloud must be named agents for all support and maintenance contracts • UKCloud data centre access is available to UKCloud staff only — customers will not be allowed access to the data centres except in exceptional circumstances • Private Cloud for Compute must include specified top-of-rack/end-of-rack network switches which will be designed, implemented and managed by UKCloud • Private Cloud for Compute must include specific software features to enable UKCloud to provide automation, orchestration and instrumentation • “Planned Maintenance” means any pre-planned disruptive maintenance to any of the infrastructure relating to the service. Planned Maintenance activity may result in periods of degradation or loss of availability depending on the nature of the activity required. In such cases, UKCloud shall provide affected customers with at least fourteen (14) days' advance notice of the Planned Maintenance. o Planned maintenance will be reported as an SLA event but will not be eligible for service credits. If during Planned Maintenance there is a loss of availability outside the scope described in the planned maintenance notification to the service, an SLA event will be triggered and will be eligible for service credits.
Service Constraints. 6.1. The Customer acknowledges and accepts that there may be certain technical limitations to the Service as set out in clauses 6.2 to 6.4 below.
6.2. There may be technical or geographical limitations which do not enable the Service to be installed. Provision of the Service is conditional on a site survey when such limitations will normally become apparent. In the event that a site survey reveals that the required Service cannot be installed TSI will cancel the order without charge to the Customer.
6.3. If during the commissioning of the Service it is found that, despite the reasonable endeavours of TSI and/or its sub contractor, the agreed bandwidth performance cannot be achieved, TSI will cancel the order without charge to the Customer.
6.4. Certain technical limitations may not become apparent until after the Service has been installed and has been working for some time. In such cases where no alternative solution can be found, TSI shall be entitled to withdraw the Service and will issue a credit or credits to the Customer for any Charges which have already been invoiced to the Customer in relation to the Service (save for any charges for abortive visits).
6.5. In the circumstances referred to in clauses 6.2 to 6.4 above, and notwithstanding anything to the contrary in this Order Form or in the Supply Agreement, TSI shall have no liability to the Customer for any failure to provide the Service, the performance of the Service, its effect on any other services or equipment or the withdrawal of the Service, save as set out above.
