Service Constraints. 5.1 The Customer acknowledges that some technical limitations with the IP Exchange Service may not become apparent until after the IP Exchange Service has been installed and working for some time. In such circumstances, the Carrier may withdraw the IP Exchange Service or components of the IP Exchange Service, in which case the Carrier may (at the Company’s discretion) credit any relevant Charges paid in advance by the Customer.
Service Constraints. ▪ Workload – Significant growth in the research base, staff turnover and peak times will lead to backlogs whereby the defined performance cannot be guaranteed. ▪ Conformance Requirements – Changes in OMB Circulars A-21, A-110, FAR and any other regulatory policy that would impact the business practices or alter procedures and service delivery time frames. ▪ Dependencies –Oculus (document storage/imaging), Coeus (pre-award system), SAP and agreed upon work flows must be functional. Response time from the SAP help desk and HITS must be timely to guarantee the defined performance measurements are met. Any customer related requirements must be completed satisfactorily to guarantee service delivery time frames Agreement Administration
Service Constraints. 8.1 The Company acknowledges and accepts that there may be certain technical limitations to the Ethernet Service as set out in clauses 8.2 to 8.4 below.
Service Constraints. 6.1 The UKCloud Assured Cloud platform is designed and optimised to operate in specific conditions. UKCloud therefore imposes the following service constraints: • Support for specific hardware configuration (such as certain VCE vBlock configurations, certain Cisco + EMC + VMware ‘POD’ configurations and certain Super Micro + Arista configurations) • UKCloud must be named agents for all support and maintenance contracts • UKCloud data centre access is available to UKCloud staff only — customers will not be allowed access to the data centres except in exceptional circumstances • Private Cloud for Compute must include specified top-of-rack/end-of-rack network switches which will be designed, implemented and managed by UKCloud • Private Cloud for Compute must include specific software features to enable UKCloud to provide automation, orchestration and instrumentation • UKCloud provides no SLA or warranty related to performance 6.2 We will adhere to the following in terms of maintenance windows: • “Planned Maintenance” means any pre-planned disruptive maintenance to any of the infrastructure relating to the service. Planned Maintenance activity may result in periods of degradation or loss of availability depending on the nature of the activity required. In such cases, UKCloud shall provide affected customers with at least fourteen (14) days' advance notice of the Planned Maintenance. o Planned maintenance will be reported as an SLA event but will not be eligible for service credits. If during Planned Maintenance there is a loss of availability outside the scope described in the planned maintenance notification to the service, an SLA event will be triggered and will be eligible for service credits.
Service Constraints. 6.1 The Services do not support the following call types:
Service Constraints. 6.1 Our Assured Cloud platform is designed and optimised to operate in specific conditions. We therefore impose the following service constraints:
Service Constraints. 5.7.6.1 In order to determine whether Customer can receive Internet Broadband Service, the Telco will conduct a technical feasibility check within 15 days of receipt of a Service Order signed by Customer.
Service Constraints. Internet Broadband ADSL installed in France. Internet Broadband Service is only available to the extent Customer has and maintains a contract (whether with France Telecom or a third party) for the use of a France Telecom-provided PSTN line (“Telco Line”). If Customer cancels its contract for the use of a Telco Line, Internet Broadband Service will cease to function, and Verizon retains the right to terminate the Contract and charge Customer for any termination charges incurred by Verizon in respect of Internet Broadband Service.
Service Constraints. Internet Broadband ADSL installed in Spain.
