The Decision. If mediation fails or is not appropriate and if the decision can be rendered after a short deliberation, the arbitrator will do so. By meeting first with counsel to explain the framework of the arbitrator's decision, the parties are provided with an opportunity to influence the exact terms of resolution. Within the framework of settlement as outlined by the arbitrator, the parties can work out exact terms which best suit the specifics of the case. Such an opportunity should not be wasted by continuing to argue the merits of the case. With respect to grievances involving customer complaints, the following will apply: i) the person to whom the complaint was given be called to testify; ii) bargaining unit or staff employees who can provide direct evidence with respect to the evidence be called to testify; iii) wherever possible, the complaint be committed to writing, in the customer's own handwriting; iv) prior to the hearing, the parties discuss the evidence so there are no surprises. The Mediator/Arbitrator will be selected from the list contained in Letter of Understanding #1.
Appears in 7 contracts
Samples: Collective Agreement, Collective Agreement, Collective Agreement
The Decision. If mediation fails or is not appropriate and if the decision can be rendered after a short deliberation, the arbitrator will do so. By meeting first with counsel to explain the framework of the arbitrator's decision, the parties are provided with an opportunity to influence the exact terms of resolution. Within the framework of settlement as outlined by the arbitrator, the parties can work out exact terms which best suit the specifics of the case. Such an opportunity should not be wasted by continuing to argue the merits of the case. With respect to grievances involving customer complaints, the following will apply:
i) the person to whom the complaint was given be called to testify;
ii) bargaining unit or staff employees who can provide direct evidence with respect to the evidence be called to testify;
iii) wherever possible, the complaint be committed to writing, in the customer's own handwriting;
iv) prior to the hearing, the parties discuss the evidence so there are no surprises. The Mediator/Arbitrator will be selected from the list contained in Letter of Understanding #13.
Appears in 5 contracts
Samples: Collective Agreement, Collective Agreement, Collective Agreement
The Decision. If mediation fails or is not appropriate and if the decision can be rendered after a short deliberation, the arbitrator will do so. By meeting first with counsel to explain the framework of the arbitrator's ’s decision, the parties are provided with an opportunity to influence the exact terms of resolution. Within the framework of settlement as outlined by the arbitrator, the parties can work out exact terms which best suit the specifics of the case. Such an opportunity should not be wasted by continuing to argue the merits of the case. With respect to grievances involving customer complaints, the following will apply:
(i) the person to whom the complaint was given be called to testify;
(ii) bargaining unit or staff employees who can provide direct evidence with respect to the evidence be called to testify;
(iii) wherever possible, the complaint be committed to writing, in the customer's ’s own handwriting;
(iv) prior to the hearing, the parties discuss the evidence so there are no surprises. The Mediator/Arbitrator will be selected from the list contained in Letter of Understanding #12.
Appears in 2 contracts
Samples: Collective Agreement, Collective Agreement
The Decision. If mediation fails or is not appropriate and if the decision can be rendered after a short deliberation, the arbitrator will do so. By meeting first with counsel to explain the framework of the arbitrator's ’s decision, the parties are provided with an opportunity to influence the exact terms of resolution. Within the framework of settlement as outlined by the arbitrator, the parties can work out exact terms which best suit the specifics of the case. Such an opportunity should not be wasted by continuing to argue the merits of the case. With respect to grievances involving customer complaints, the following will apply:
i) the person to whom the complaint was given be called to testify;
ii) bargaining unit or staff employees who can provide direct evidence with respect to the evidence be called to testify;
iii) wherever possible, the complaint be committed to writing, in the customer's ’s own handwriting;
iv) prior to the hearing, the parties discuss the evidence so there are no surprises. The Mediator/Arbitrator will be selected from the list contained in Letter of Understanding #1.
Appears in 1 contract
Samples: Collective Agreement
The Decision. If mediation fails or is not appropriate and if the decision can be rendered after a short deliberation, the arbitrator will do so. By meeting first with counsel to explain the framework of the arbitrator's decision, the parties are provided with an opportunity to influence the exact terms of resolution. Within the framework of settlement as outlined by the arbitrator, the parties can work out exact terms which best suit the specifics of the case. Such an opportunity should not be wasted by continuing to argue the merits of the case. With respect to grievances involving customer complaints, the following will apply:
(i) the person to whom the complaint was given be called to testify;
(ii) bargaining unit or staff employees who can provide direct evidence with respect to the evidence be called to testify;
(iii) wherever possible, the complaint be committed to writing, in the customer's own handwriting;
(iv) prior to the hearing, the parties discuss the evidence so there are no surprises. The Mediator/Arbitrator will be selected from the list contained in Letter of Understanding #13.
Appears in 1 contract
Samples: Collective Agreement
The Decision. If mediation fails or is not appropriate and if the decision can be rendered after a short deliberation, the arbitrator will do so. By meeting first with counsel to explain the framework of the arbitrator's decision, the parties are provided with an opportunity to influence the exact terms of resolution. Within the framework of settlement as outlined by the arbitrator, the parties can work out exact terms which best suit the specifics of the case. Such an opportunity should not be wasted by continuing to argue the merits of the case. With respect to grievances involving customer complaints, the following will apply:
i) the person to whom the complaint was given be called to testify;
ii) bargaining unit or staff employees who can provide direct evidence with respect to the evidence be called to testify;
iii) wherever possible, the complaint be committed to writing, in the customer's own handwriting;
iv) prior to the hearing, the parties discuss the evidence so there are no surprises. The Mediator/Arbitrator will be selected from the list contained in Letter of Understanding #1.
Appears in 1 contract
Samples: Collective Agreement