Common use of The Recipient will Clause in Contracts

The Recipient will. 1. Provide ‘Help to Claim’ service 2. Every claimant who requests support from Citizens Advice receives it in line with volume projections. If volumes are 50% higher or lower than projected, the parties will review the position. 3. Commits to working alongside the Authority in the design and development of the service 4. Mobilise quickly and establish testing approaches at pace to drive improvements to services offered. 5. Maximise the centralised funding to deliver a quality service, UK wide that demonstrates value for money through vigorous performance management via the collation and monitoring of management information. 6. Provide a quality assurance process and management information to feed back into the Authority which focuses on the quantitative and qualitative outcomes. 7. Provide a national coverage across all localities, in England, Wales (including capability to support Welsh speaking claimants) providing a consistent and quality service, irrespective of the location. This should include consistent service delivered locally across all channels (Face to Face, Telephony, Digital solutions) from locations within close proximity to all Jobcentres; 8. Immediately improve on the service offered to claimants. 9. Use their trusted and quality brand to promote and market the Funded Activities locally to meet the required volumes. 10. Provide sound and quality advice to support public services, particularly in relation to benefits, welfare, employment and personal finance. 11. Use their established strong links with other organisations providing support and advice in relation to social welfare including, drugs, alcohol, mental and physical health as well as housing and social care. 12. Establish an efficient and effective referral process which tracks the claimant through their support (managing support across geographical and Local Authority jurisdictions where required) that includes referrals from Jobcentres, Local Authorities, other support organisations and third sector partners. 13. Be based on actual cost expenditure, delivering no profit to the provider for operating the scheme.

The Recipient will. 1. Provide ‘Help to Claim’ service 2. Every claimant who requests support from Citizens Advice receives it in line with volume projections. If volumes are 50% higher or lower than projected, the parties will review the position. 3. Commits to working alongside the Authority in the design and development of the service 4. Mobilise quickly and establish testing approaches at pace to drive improvements to services offered. 5. Maximise the centralised funding to deliver a quality service, UK wide that demonstrates value for money through vigorous performance management via the collation and monitoring of management information. 6. Provide a quality assurance process and management information to feed back into the Authority which focuses on the quantitative and qualitative outcomes. 7. Provide a national coverage across all localities, in England, Wales Scotland (including capability to support Welsh speaking claimants) providing a consistent and quality service, irrespective of the location. This should include consistent service delivered locally across all channels (Face to Face, Telephony, Digital solutions) from locations within close proximity to all Jobcentres; 8. Immediately improve on the service offered to claimants. 9. Use their trusted and quality brand to promote and market the Funded Activities locally to meet the required volumes. 10. Provide sound and quality advice to support public services, particularly in relation to benefits, welfare, employment and personal finance. 11. Use their established strong links with other organisations providing support and advice in relation to social welfare including, drugs, alcohol, mental and physical health as well as housing and social care. 12. Establish an efficient and effective referral process which tracks the claimant through their support (managing support across geographical and Local Authority jurisdictions where required) that includes referrals from Jobcentres, Local Authorities, other support organisations and third sector partners. 13. Be based on actual cost expenditure, delivering no profit to the provider for operating the scheme.