Common use of The Services and Equipment Clause in Contracts

The Services and Equipment. 2.1 Save as provided in these terms and conditions Reliance shall provide the Customer with such Services and Equipment as are requested by the Customer and any use of the Services or payment for the Services is deemed acceptance of these terms and conditions. Reliance shall only become liable to supply Services to the Customer once satisfactory responses to credit checks have been received by Reliance and (where appropriate) any airtime service provider. 2.2 The Customer shall be responsible for the safe keeping and safe and proper use of the Services and any related Equipment after installation of the Services and the Customer undertakes in particular: 2.2.1 not to cause any attachments other than those approved for connection under the Act to be connected to any Equipment. 2.2.2 not to contravene the Act or any other relevant regulations or licences. 2.3 The Customer hereby agrees that its apparatus shall at all times conform to the standard or standards (if any) for the time being designated under the Act and Reliance shall not be under any obligation to connect or keep connected any Customer apparatus if it does not comply or if in the reasonable opinion of Reliance it is likely to cause death, personal injury, damage or to impair the quality of any Services provided by Reliance. 2.4 The Customer undertakes to use the Services in accordance with the Act and Reliance’s acceptable use policy and fair usage policy and the Customer further undertakes not to use the Services and to procure that none of its employees use the Services: 2.4.1 as a means of communication for a purpose other than that for which the Services are provided, and 2.4.2 for the transmission or receipt of any material which is defamatory offensive or of an abusive or menacing character or otherwise is in breach of Reliance’s acceptable use policy. 2.5 Any Equipment supplied by Reliance further to a rental agreement remains the property of Reliance and must be made available for collection on the expiry or termination of this agreement. 2.6 The Customer will not procure or be party to an agreement or arrangement to provide or receive telecommunications material, Services or services similar to the Services by way of telecommunication provision via the Equipment without the permission of Reliance in writing and the prior payment in full for the Equipment. 2.7 Reliance will use reasonable endeavours to provide the Customer with the Services by the dates agreed and to continue to provide the services until this agreement is terminated. Reliance will not be liable for any loss or damage should the Service not commence or restart on the agreed date. Where Reliance is supplying network services as part of the Services the Customer must provide to Reliance details of all the related services that it wishes to receive relating to any telephone number that the Customer wishes to use. Reliance will provide network Services through such party as it deems appropriate. 2.8 The Customer shall give Reliance at least 30 days written notice in the event that above average use of the Services is likely to occur. Reliance shall not be liable for failure/withdrawal of any part of the Services should such notice not be given. 2.9 Reliance’s acceptable use policy and fair usage policy form part of this agreement and includes any restrictions imposed on Reliance by the provider to it of the Services and/or Equipment and is designed to protect the level and quality of the services that Reliance offers to all of its customers and permits Reliance to regulate the Customer’s use of the Services. 2.10 Where Reliance provides software to the Customer as part of the Services and/or Equipment Reliance hereby licences the software to the Customer solely for the use of the same by the Customer in connection with the Services and/or Equipment. This licence automatically terminates on termination of this agreement. Reliance does not warrant that the software will be error–free and the Customer hereby agrees to make proper back-ups of all data. 2.11 The Customer shall notify Reliance promptly of any faults or other problems experienced with any Services. If the Customer reports a fault in the Service or any Equipment, Reliance will use all reasonable endeavours to resolve the fault itself, for its own systems, and with any Third Party Service Provider for any Third Party Service. Where any fault is with a Third Party Service, then the fault will be handled in accordance with the fault handling procedures and standard service levels of each Third Party Service Provider, including as to response times and the hours and days during which any faults will be worked on. Reliance and any Third Party Service Provider will only be obliged to work on rectifying the fault during their respective normal working hours and days, and Reliance may make a reasonable charge and may pass on any Third Party Service Provider Charges, if the Customer wishes work to continue outside such normal working hours and days. If the Customer reports a fault and Reliance or the Third Party Service Provider finds that there is no fault, or that the Customer has caused the fault, Reliance may make an Additional Charge to the Customer for any work and may pass on any resulting Third Party Service Provider Charges.

The Services and Equipment. 2.1 Save as provided in these terms and conditions Reliance Digital Telecom Airtime Limited shall provide the Customer with such Services and Equipment as are requested by the Customer and any use of the Services or payment for the Services is deemed acceptance of these terms and conditions. Reliance In respect of call monitor and other services the additional terms and conditions set out on our website shall be deemed to be incorporated herein. Digital Telecom Airtime Limited shall only become liable to supply Services to the Customer once satisfactory responses to credit checks and criminal bureau checks have been received by Reliance Digital Telecom Airtime Limited and (where appropriate) any airtime service provider. Digital Telecom Airtime Limited will monitor and record information relating to a customer’s trade performance and such records will be made available to credit reference agencies, who may share that information with other businesses in assessing applications for credit and fraud prevention. 2.2 The Customer shall be responsible for the safe keeping and safe and proper use of the Services and any related Equipment after installation of the Services and the Customer undertakes in particular: 2.2.1 not to cause any attachments other than those approved for connection under the Act to be connected to any Equipment. 2.2.2 not to contravene the Act or any other relevant regulations or licences. 2.2.3 not to allow any unauthorised access to the Equipment or the Services. 2.3 The Customer hereby agrees that its apparatus shall at all times conform to the standard or standards (if any) for the time being designated under the Act and Reliance Digital Telecom Airtime Limited shall not be under any obligation to connect or keep connected any Customer apparatus if it does not comply or if in the reasonable opinion of Reliance Digital Telecom Airtime Limited it is likely to cause death, personal injury, damage or to impair the quality of any Services provided by RelianceDigital Telecom Airtime Limited. 2.4 The Customer undertakes to use the Services in accordance with the Act and RelianceDigital Telecom Airtime Limited’s acceptable use policy and fair usage policy (as published from time to time at xxx.xxxxxxxxx.xx.xx) and the Customer further undertakes not to use the Services and to procure that none of its employees use the Services: 2.4.1 as a means of communication for a purpose other than that for which the Services are provided, and 2.4.2 for the transmission or receipt of any material which is defamatory offensive or of an abusive or menacing character or otherwise is in breach of RelianceDigital Telecom Airtime Limited’s acceptable use policy. 2.5 Any Equipment supplied by Reliance further to a rental agreement remains the property of Reliance and must be made available for collection on the expiry or termination of this agreement. 2.6 The Customer will not procure or be party to an agreement or arrangement to provide or receive telecommunications material, Services or services similar to the Services by way of telecommunication provision via the Equipment without the permission of Reliance in writing and the prior payment in full for the Equipment. 2.7 Reliance will use reasonable endeavours to provide the Customer with the Services by the dates agreed and to continue to provide the services until this agreement is terminated. Reliance will not be liable for any loss or damage should the Service not commence or restart on the agreed date. Where Reliance is supplying network services as part of the Services the Customer must provide to Reliance details of all the related services that it wishes to receive relating to any telephone number that the Customer wishes to use. Reliance will provide network Services through such party as it deems appropriate. 2.8 The Customer shall give Reliance at least 30 days written notice in the event that above average use of the Services is likely to occur. Reliance shall not be liable for failure/withdrawal of any part of the Services should such notice not be given. 2.9 Reliance’s acceptable use policy and fair usage policy form part of this agreement and includes any restrictions imposed on Reliance by the provider to it of the Services and/or Equipment and is designed to protect the level and quality of the services that Reliance offers to all of its customers and permits Reliance to regulate the Customer’s use of the Services. 2.10 Where Reliance provides software to the Customer as part of the Services and/or Equipment Reliance hereby licences the software to the Customer solely for the use of the same by the Customer in connection with the Services and/or Equipment. This licence automatically terminates on termination of this agreement. Reliance does not warrant that the software will be error–free and the Customer hereby agrees to make proper back-ups of all data. 2.11 The Customer shall notify Reliance promptly of any faults or other problems experienced with any Services. If the Customer reports a fault in the Service or any Equipment, Reliance will use all reasonable endeavours to resolve the fault itself, for its own systems, and with any Third Party Service Provider for any Third Party Service. Where any fault is with a Third Party Service, then the fault will be handled in accordance with the fault handling procedures and standard service levels of each Third Party Service Provider, including as to response times and the hours and days during which any faults will be worked on. Reliance and any Third Party Service Provider will only be obliged to work on rectifying the fault during their respective normal working hours and days, and Reliance may make a reasonable charge and may pass on any Third Party Service Provider Charges, if the Customer wishes work to continue outside such normal working hours and days. If the Customer reports a fault and Reliance or the Third Party Service Provider finds that there is no fault, or that the Customer has caused the fault, Reliance may make an Additional Charge to the Customer for any work and may pass on any resulting Third Party Service Provider Charges.

The Services and Equipment. 2.1 Save as provided in these terms and conditions Reliance Z1 shall provide the Customer with such Services and Equipment as are requested by the Customer and any use of the Services or payment for the Services is deemed acceptance of these terms and conditions. Reliance In respect of fraud monitor, line assurance and other services the additional terms and conditions set out on our website shall be deemed to be incorporated herein. Z1 shall only become liable to supply Services to the Customer once satisfactory responses to credit checks and criminal bureau checks have been received by Reliance Z1 and (where appropriate) any airtime service provider. Z1 will monitor and record information relating to a customer’s trade performance and such records will be made available to credit reference agencies, who may share that information with other businesses in assessing applications for credit and fraud prevention. 2.2 The Customer shall be responsible for the safe keeping and safe and proper use of the Services and any related Equipment after installation of the Services and the Customer undertakes in particular: 2.2.1 not Not to cause any attachments other than those approved for connection under the Act to be connected to any Equipment. 2.2.2 not Not to contravene the Act or any other relevant regulations or licences. 2.2.3 Not to allow any unauthorised access to the Equipment or the Services. 2.3 The Customer hereby agrees that its apparatus shall at all times conform to the standard or standards (if any) for the time being designated under the Act and Reliance Z1 shall not be under any obligation to connect or keep connected any Customer apparatus if it does not comply or if in the reasonable opinion of Reliance Z1 it is likely to cause death, personal injury, damage or to impair the quality of any Services provided by RelianceZ1. 2.4 The Customer undertakes to use the Services in accordance with the Act and RelianceZ1’s acceptable use policy and fair usage policy (as published from time to time at xxx.x0xxxxxxx.xxx) and the Customer further undertakes not to use the Services and to procure that none of its employees use the Services: 2.4.1 as a means of communication for a purpose other than that for which the Services are provided, and 2.4.2 for the transmission or receipt of any material which is defamatory offensive or of an abusive or menacing character or otherwise is in breach of RelianceZ1’s acceptable use policy. 2.5 Any Equipment supplied by Reliance Z1 further to a rental agreement remains the property of Reliance Z1 and must be made available for collection on the expiry or termination of this agreementcontract. 2.6 The Customer will not procure or be party to an agreement or arrangement to provide or receive telecommunications material, Services or services similar to the Services by way of telecommunication provision via the Equipment without the permission of Reliance Z1 in writing and the prior payment in full for the Equipment. For the avoidance of doubt the use and/or provision of services using the Equipment and/or Services which may be deemed by the airtime services provider as a gateway is a material breach of this contract. 2.7 Reliance The Customer shall not publicise any telephone number in any way or commit to any advertising or publicity until such time as it has received from Z1 in writing confirmation that the number is live and tested. Z1 will use reasonable endeavours to provide the Customer you with the Services by the dates agreed with you and to continue to provide the services until this agreement contract is terminated. Reliance Z1 will not be liable for any loss or damage should the Service not commence or restart on the agreed date. Where Reliance Z1 is supplying network services as part of the Services the Customer must provide to Reliance Z1 details of all the related services that it wishes to receive relating to any telephone number that the Customer wishes to use. Reliance Z1 will provide network Services through such party as it deems appropriate. 2.8 The Customer shall give Reliance Z1 at least 30 days written notice in the event that above average use of the Services is likely to occur. Reliance Z1 shall not be liable for failure/withdrawal of any part of the Services should such notice not be given. 2.9 RelianceZ1’s acceptable use policy and fair usage policy form part of this agreement contract and includes any restrictions imposed on Reliance Z1 by the provider to it of the Services and/or Equipment and is designed to protect the level and quality of the services that Reliance Z1 offers to all of its customers and permits Reliance Z1 to regulate the Customer’s use of the Services. The Customer acknowledges that, in respect of any broadband speeds, any speeds quoted by Z1 are approximate only and that the level of service that can be obtained by the Customer will be dependent on factors outside the control of Z1 including but not limited to the geographical proximity of the Customer to the local exchange and the quality of the infrastructure serving the Customer’s premises. 2.10 The Customer hereby specifically authorises Z1 to send/resend CPS during the continuance of this contract, and hereby waives Z1’s obligation to notify it of the same being done. If the Customer wishes to receive such notification then it must so inform Z1 in writing. 2.11 Where Reliance Z1 provides software to the Customer as part of the Services and/or Equipment Reliance Z1 hereby licences the software to the Customer solely for the use of the same by the Customer in connection with the Services and/or Equipment. This licence automatically terminates on termination of this agreementcontract. Reliance Z1 does not warrant that the software will be error–free and the Customer hereby agrees to make proper back-ups of all data. 2.11 The Customer shall notify Reliance promptly of any faults 2.12 Where Z1 incur site survey, provisioning, engineering or other problems experienced charges (whether its own or to a third-party) associated with meeting the Customer’s requirements and/or subsequently the line does not become operational for any reason then Z1 have the right to charge the customer fees of up to £120 per line together with any Services. charges levied on Z1 by a third-party in bringing the associated infrastructure up to the relevant standard. 2.12.1 If the Customer reports a fault in instructs Z1 to cease or port the Service or any Equipment, Reliance will use all reasonable endeavours provision of an NGN (non-geographic number) Z1 has the right to resolve the fault itself, for its own systems, and with any Third Party Service Provider for any Third Party Service. Where any fault is with a Third Party Service, then the fault will be handled in accordance with the fault handling procedures and standard service levels of each Third Party Service Provider, including as to response times and the hours and days during which any faults will be worked on. Reliance and any Third Party Service Provider will only be obliged to work on rectifying the fault during their respective normal working hours and days, and Reliance may make a reasonable charge and may pass on any Third Party Service Provider Charges, if the Customer wishes work to continue outside such normal working hours and days. If a disconnection charges of £99 for each NGN number. 2.13 Where the Customer reports is a fault and Reliance or the Third Party Service Provider finds that there is no fault, or that Consumer the Customer has caused the faultright to cancel the contract within 8 working days of the date of the contract. Cancellation can be made by notifying Z1 by fax, Reliance email or telephone. Any services used within this period will be chargeable. Any third-party costs incurred by Z1 within this period at the request of the Customer will be chargeable. Cancellation charges may make apply if the service is terminated outside of prescribed timescale. Consumers may have additional rights in respect of contract renewal periods. Please see xxx.xxxxx.xxx.xx for further information. 2.13.1 Where the Customer is not a Consumer but is entitled or permitted by Z1 to cancel the contract during any initial cancellation period, any services used within this period will be chargeable and any third-party costs (including cancellation charges) incurred by Z1 within this period at the request of the Customer will be chargeable. Cancellation charges may apply if the service is terminated outside of prescribed timescale. 2.14 Where the Customer is a Consumer the Customer has the right to take unresolved complaints to an Additional Charge approved Alternative Dispute Resolution agency eight weeks after the complaint was made. CISAS is an independent approved Alternative Dispute Resolution agency which provides this service free of charge. 2.15 If Z1 agrees to reimburse to the Customer for any work ETC in respect of the Customer transferring to Z1 the associated reimbursement must, unless otherwise agreed in writing, (i) be claimed by the Customer within four months from the date of transfer of Telephone Lines and may pass on any resulting Third Party Service Provider ChargesNumbers, and (ii) be only claimed in respect of such services as remain live with Z1 and have not had a notice of termination served at the date of the claim.

The Services and Equipment. 2.1 2.1. Save as provided in these terms and conditions Reliance shall provide the Customer with such Services and Equipment as are requested by the Customer and any use of the Services or payment for the Services is deemed acceptance of these terms and conditions. Reliance shall only become liable to supply Services to the Customer once satisfactory responses to credit checks and criminal bureau checks have been received by Reliance and (where appropriate) any airtime service provider. 2.2 2.2. The Customer shall be responsible for the safe keeping and safe and proper use of the Services and any related Equipment after installation of the Services and the Customer undertakes in particular: 2.2.1 2.2.1. not to cause any attachments other than those approved for connection under the Act to be connected to any Equipment. 2.2.2 2.2.2. not to contravene the Act or any other relevant regulations or licences. 2.3 2.3. The Customer hereby agrees that its apparatus shall at all times conform to the standard or standards (if any) for the time being designated under the Act and Reliance shall not be under any obligation to connect or keep connected any Customer apparatus if it does not comply or if in the reasonable opinion of Reliance it is likely to cause death, personal injury, damage or to impair the quality of any Services provided by Reliance. 2.4 2.4. The Customer undertakes to use the Services in accordance with the Act and Reliance’s acceptable use policy and fair usage policy and the Customer further undertakes not to use the Services and to procure that none of its employees use the Services: 2.4.1 2.4.1. as a means of communication for a purpose other than that for which the Services are provided, and 2.4.2 2.4.2. for the transmission or receipt of any material which is defamatory offensive or of an abusive or menacing character or otherwise is in breach of Reliance’s acceptable use policy. 2.5 2.5. Any Equipment supplied by Reliance further to a rental agreement remains the property of Reliance and must be made available for collection on the expiry or termination of this agreement. 2.6 2.6. The Customer will not procure or be party to an agreement or arrangement to provide or receive telecommunications material, Services or services similar to the Services by way of telecommunication provision via the Equipment without the permission of Reliance in writing and the prior payment in full for the Equipment. 2.7 2.7. Reliance will use reasonable endeavours to provide the Customer you with the Services by the dates agreed with you and to continue to provide the services until this agreement is terminated. Reliance will not be liable for any loss or damage should the Service not commence or restart on the agreed date. Where Reliance is supplying network services as part of the Services the Customer must provide to Reliance details of all the related services that it wishes to receive relating to any telephone number that the Customer wishes to use. Reliance will provide network Services through such party as it deems appropriate. 2.8 2.8. The Customer shall give Reliance at least 30 days written notice in the event that above average use of the Services is likely to occur. Reliance shall not be liable for failure/withdrawal of any part of the Services should such notice not be given. 2.9 2.9. Reliance’s acceptable use policy and fair usage policy form part of this agreement and includes any restrictions imposed on Reliance by the provider to it of the Services and/or Equipment and is designed to protect the level and quality of the services that Reliance offers to all of its customers and permits Reliance to regulate the Customer’s use of the Services. 2.10 2.10. Where Reliance provides software to the Customer as part of the Services and/or Equipment Reliance hereby licences the software to the Customer solely for the use of the same by the Customer in connection with the Services and/or Equipment. This licence automatically terminates on termination of this agreement. Reliance does not warrant that the software will be error–free and the Customer hereby agrees to make proper back-ups of all data. 2.11 The Customer shall notify Reliance promptly of any faults or other problems experienced with any Services. If the Customer reports a fault in the Service or any Equipment, Reliance will use all reasonable endeavours to resolve the fault itself, for its own systems, and with any Third Party Service Provider for any Third Party Service. Where any fault is with a Third Party Service, then the fault will be handled in accordance with the fault handling procedures and standard service levels of each Third Party Service Provider, including as to response times and the hours and days during which any faults will be worked on. Reliance and any Third Party Service Provider will only be obliged to work on rectifying the fault during their respective normal working hours and days, and Reliance may make a reasonable charge and may pass on any Third Party Service Provider Charges, if the Customer wishes work to continue outside such normal working hours and days. If the Customer reports a fault and Reliance or the Third Party Service Provider finds that there is no fault, or that the Customer has caused the fault, Reliance may make an Additional Charge to the Customer for any work and may pass on any resulting Third Party Service Provider Charges.

The Services and Equipment. What Services Vision Mobile Provide 2.1 Save as provided in these terms and conditions Reliance Vision Mobile shall provide the Customer with such Services and Equipment as are requested by the Customer and any use of the Services or payment for the Services is deemed acceptance of these terms and conditions. Reliance In respect of fraud monitor, line assurance and other services the additional terms and conditions set out on our website shall be deemed to be incorporated herein. Vision Mobile shall only become liable to supply Services to the Customer once satisfactory responses to credit checks and criminal bureau checks have been received by Reliance Vision Mobile and (where appropriate) any airtime service provider. Vision Mobile will monitor and record information relating to a customer’s trade performance and such records will be made available to credit reference agencies, who may share that information with other businesses in assessing applications for credit and fraud prevention. 2.2 The Customer shall be responsible for the safe keeping and safe and proper use of the Services and any related Equipment after installation of the Services and the Customer undertakes in particular: 2.2.1 not to cause any attachments other than those approved for connection under the Act to be connected to any Equipment. 2.2.2 not to contravene the Act or any other relevant regulations or licences. 2.2.3 not to allow any unauthorised access to the Equipment or the Services. 2.3 The Customer hereby agrees that its apparatus shall at all times conform to the standard or standards (if any) for the time being designated under the Act and Reliance Vision Mobile shall not be under any obligation to connect or keep connected any Customer apparatus if it does not comply or if in the reasonable opinion of Reliance Vision Mobile it is likely to cause death, personal injury, damage or to impair the quality of any Services provided by RelianceVision Mobile. 2.4 The Customer undertakes to use the Services in accordance with the Act and RelianceVision Mobile’s acceptable use policy and fair usage policy (as published from time to time at xxx.xxxxxxxxxxxxxx.xx.xx and the Customer further undertakes not to use the Services and to procure that none of its employees use the Services: 2.4.1 as a means of communication for a purpose other than that for which the Services are provided, and 2.4.2 for the transmission or receipt of any material which is defamatory offensive or of an abusive or menacing character or otherwise is in breach of Reliance’s Vision Mobile acceptable use policy. 2.5 Any Equipment supplied by Reliance Vision Mobile further to a rental agreement remains the property of Reliance Vison Mobile and must be made available for collection on the expiry or termination of this agreement. 2.6 The Customer will not procure or be party to an agreement or arrangement to provide or receive telecommunications material, Services or services similar to the Services by way of telecommunication provision via the Equipment without the permission of Reliance Vision Mobile in writing and the prior payment in full for the Equipment. For the avoidance of doubt the use and/or provision of services using the Equipment and/or Services which may be deemed by the airtime services provider as a gateway is a material breach of this agreement. 2.7 Reliance The Customer shall not publicise any number in any way or commit to any advertising or publicity until such time as it has received from Vision Mobile in writing confirmation that the number is live and tested. Vision Mobile will use reasonable endeavours to provide the Customer you with the Services by the dates agreed with you and to continue to provide the services until this agreement is terminated. Reliance Vision Mobile will not be liable for any loss or damage should the Service not commence or restart on the agreed date. Where Reliance Vision Mobile is supplying network services as part of the Services the Customer must provide to Reliance Vision Mobile details of all the related services that it wishes to receive relating to any telephone number that the Customer wishes to use. Reliance Vision Mobile will provide network Services through such party as it deems appropriate. 2.8 The Customer shall give Reliance Vision Mobile at least 30 days days’ written notice in the event that above average use of the Services is likely to occur. Reliance Vision Mobile shall not be liable for failure/withdrawal of any part of the Services should such notice not be given. 2.9 RelianceVision Mobile’s acceptable use policy and fair usage policy form part of this agreement and includes any restrictions imposed on Reliance Vision Mobile by the provider to it of the Services and/or Equipment and is designed to protect the level and quality of the services that Reliance Vision Mobile offers to all of its customers and permits Reliance Vision Mobile to regulate the Customer’s use of the Services. The Customer acknowledges that, in respect of any broadband speeds, any speeds quoted by Vision Mobile are approximate only and that the level of service that can be obtained by the Customer will be dependent on factors outside the control of Vision Mobile including but not limited to the geographical proximity of the Customer to the local exchange and the quality of the infrastructure serving the Customer’s premises. 2.10 The Customer hereby specifically authorises Vision Mobile to send/resend CPS during the continuance of this agreement, and hereby waives Vision Mobile’s obligation to notify it of the same being done. If the Customer wishes to receive such notification then it must so inform Vision Mobile in writing. 2.11 Where Reliance Vision Mobile provides software to the Customer as part of the Services and/or Equipment, the Customer acknowledges that, unless otherwise set out in this agreement, all intellectual property rights in any such software and/or Equipment Reliance remain with Vision Mobile, or its suppliers or licensors. Vision Mobile hereby licences grants a non-exclusive licence of the software to the Customer solely for the use of the same by the Customer in connection with the Services and/or Equipment. This licence automatically terminates on termination of this agreement. Reliance Vision Mobile does not warrant that the software will be error–free and the Customer hereby agrees to make proper back-ups of all data. The Customer agrees that it will not copy, decompile or modify the software without the prior written consent of Vision Mobile and will not distribute the software to any third party. 2.11 The Customer shall notify Reliance promptly of any faults 2.12 Where Vision Mobile incur site survey, provisioning, engineering or other problems experienced fees (whether its own or to a third party) associated with meeting the customer’s requirements and/or subsequently the line does not become operational for any reason then Vision Mobile have the right to charge the customer fees of up to £120 per line together with any Services. charges levied on Vision Mobile by a third party in bringing the associated infrastructure up to the relevant standard. 2.12.1 If the Customer reports instructs Vision Mobile to cease or port the provision of a fault in NGN (non geographic number) Vision Mobile has the Service right to charge the Customer a disconnection fee of £99 for each NGN number. 2.13 Where the Customer is a Consumer the Customer has the right to cancel the agreement within 7 days of the date of the contract. Cancellation can be made by notifying Vision Mobile by fax, email or any Equipment, Reliance will use all reasonable endeavours to resolve the fault itself, for its own systems, and with any Third Party Service Provider for any Third Party Servicetelephone. Where any fault is with a Third Party Service, then the fault Any services used within this period will be handled chargeable. Any third party costs incurred by Vision Mobile within this period at the request of the Customer will be chargeable. Cancellation charges may apply if the service is terminated outside of prescribed timescale. Consumers may have additional rights in respect of contract renewal periods. Please see xxx.xxxxx.xxx.xx for further information. 2.13.1 Where the Customer is not a Consumer but is entitled or permittedby Vision Mobile to cancel the agreement during any initial cancellation period, any services used within this period will be chargeable and any third party costs (including cancellation fees) incurred by Vision Mobile within this period at the request of the Customer will be chargeable. Cancellation charges may apply if the service is terminated outside of prescribed timescale. 2.14 Where the Customer is a Consumer the Customer has the right to take unresolved complaints to an approved Alternative Dispute Resolution agency eight weeks after the complaint was made. CISAS is an independent approved Alternative Dispute Resolution agency which provides this service free of charge. 2.15 Where Vision Mobile allocate to the Customer a telephone number or code as part of the Services, the Customer acknowledges that they will not acquire any legal, equitable or other rights in relation to any such telephone numbers or codes. Vision Mobile can withdraw or change any such telephone numbers or codes but will only do so if it is required to under any legal or regulatory changes. 2.16 Vision Mobile will provide the Service(s) in accordance with the fault handling procedures terms of this agreement and standard service levels of each Third Party Service Provider, including as to response times shall use reasonable skill and care when providing the hours and days during which any faults Service(s). 2.17 Vision Mobile does not guarantee that the Services will be worked oncontinuously available or free from Service Failures. 2.18 If a Service Level is not achieved by Vision Mobile as a result of a Service Failure, Vision Mobile will, subject to Clause 7, pay to the Customer a Service Credit 2.19 Emergency Access 2.19.1 Access to emergency (112/999) services is included as part of the VOIP / Cloud Service, but only once the Customer has provided Vision Mobile with the initial emergency information requested by Vision Mobile 2.19.2 The Customer location information that the Customer provides to Vision Mobile and which is in turn provided to the emergency call handling is subject to the following: 2.19.1.1 for each phone line that the Customer utilizes, the primary physical location where the VOIP / Cloud Service will be used must be registered with Vision Mobile. Reliance That location will be registered as a part of subscribing to the VOIP/Cloud Service; 2.19.1.2 a primary site location will be registered for each new number. It is the Customer’s responsibility to ensure that Vision Mobile always has the up to date location and any Third Party Service Provider will only be obliged to work address for each number registered on rectifying the fault during their respective normal working hours and days, and Reliance may make a reasonable charge and may pass on any Third Party Service Provider Charges, Customer’s account; 2.19.1.3 if the Customer wishes work does not update Vision Mobile with changes to continue outside such normal working hours the location, it accepts that it may not be possible for emergency operators and days. If authorities to identify the Customer’s location and phone number when they dial 112/999 2.19.2 When the Customer reports a fault dials 112/999 they will need to state the location and Reliance or phone number promptly and clearly, as emergency operators and authorities may not have this information. In the Third Party Service Provider finds that there is no fault, or that event the location information has been transmitted the Customer has caused will still be required to confirm this location. 2.19.3 The VOIP/Cloud Service does not function in the faultevent of power failure. Should there be a power interruption in the power supply, Reliance the VOIP/Cloud Service will not function until power is restored. A power failure or disruption may make an Additional Charge require that Equipment be reset or reconfigured prior to utilizing the Customer for VOIP/Cloud Service. Power disruptions or failures will also prevent dialing to emergency service numbers including any work and may pass on any resulting Third Party Service Provider Charges112/999 calling feature.