The UK Financial Ombudsman Service (UK FOS. If the insured feels that its complaint has not been satisfactorily resolved, the insured may be eligible to contact the UK FOS to review the complaint. To be an eligible complainant, the insured must be: a) a consumer; b) a micro-enterprise – a business that has an annual turnover of under EUR2million employing fewer than ten (10) employees; c) a small business - a business with an annual turnover below GBP6.5million and: i) fewer than 50 employees; or ii) an annual balance sheet below GBP5million; or d) a charity with an annual income of less than GBP6.5million; or e) a trustee of a trust with net assets of less than GBP5million; or f) a guarantor. If eligible, the insured can contact the UK FOS via its website: xxxx://xxx.xxxxxxxxx- xxxxxxxxx.xxx.xx/xxxxxxxx/xxxxxxxxxx.xxx, write to the UK FOS, Exchange Tower, London E14 9SR, or telephone 0000 000 0 000 or 0000 000 0000. Where applicable the insured must refer its complaint to the UK FOS (a) within six (6) months of the insurer’s final response letter or (b) when the insurer has failed to resolve the issue within eight (8) weeks. The UK FOS provides impartial advice free of charge and contacting them will not affect the
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Samples: Public Authority Combined Liability Insurance Policy, Public Authority Combined Liability Insurance Policy, Public Authority Combined Liability Insurance Policy
