Common use of This Contract Clause in Contracts

This Contract. 1.1. You confirm that: • you own, live in or have responsibility for the Property; and • the Property is connected to mains gas or mains electricity (or both) (unless you tell us otherwise). 1.2. Your contract with us will start when the first of the following events takes place: • we (or a third party agent acting on our behalf) both agree on the phone or by e- mail or webchat that we’ll supply electricity and/or gas to you; • we receive a completed application form in respect of the supply of electricity or gas (or both) to you; • for website applications, once you have clicked to agree that you accept these terms and conditions; or • you move into a property which is supplied by us. 1.3. You have 14 days from the date that your contract starts (your Cooling Off Period) to cancel your contract. Clause 1.2 above confirms when your contract starts. For the avoidance of doubt if you have recently moved into a property that is supplied by us and have not entered into a contract with us in one of the other ways described in the first three bullet points of clause 1.2 above then the Cooling Off Period will not apply to you and you are free to switch your supplier at any time. 1.4. If we do not already supply the Property, we’ll do our best to do this within 7 days of the end of the Cooling Off Period. If we have any problems taking over the supply, it may take longer but we’ll do our best to do this as quickly as possible. Reasons why we may delay include the following: • your old supplier prevents us from taking over the supply; • we do not have all the information we need from you to take over the supply; • the information we have from you relating to the supply is incorrect, and the information we need is not readily available from any other source; and/or • we are prevented from taking over your supply for reasons which are beyond our control (for example, if Ofgem prevents us from supplying your electricity or gas (or both) or you do something that prevents us from taking over the supply). 1.5. If we already supply the Property and you have not entered into a contract with us, we’ll treat you as if you had agreed to these terms and conditions from the date that either: • you move into the Property; • your tenants move out of the Property (if you are a landlord of the Property); or • you take over or have responsibility for the Property and you start to use electricity or gas (or both) at the Property. You will be placed on our deemed tariff from this date. If you want to end this contract you can arrange for another supplier to supply your electricity or gas (or both) and you do not have to notify us of your decision. 1.6. The contract will continue unless you or we end it in line with these General Terms. 1.7. If you have chosen a Fixed-rate Tariff, we will send you a written notice within a reasonable time before your Fixed-rate Tariff ends. This notice will set out details of the default tariff (being the tariff you will automatically move onto) that will apply if you do not agree to extend the contract by choosing a new tariff we offer you, if you do not enter a new contract with us, or if you do not switch to a new supplier. 1.8. If, within 20 days after the end of your Fixed-Rate Period you or another energy supplier tells us that you are switching energy supplier, and your supply switches within a reasonable time (normally 20 Working Days), we will continue to apply the fixed rate applicable to your tariff until your switch to a new supplier, unless we think it would be cheaper for you to move on to the relevant default tariff for that period. However, we can object to you switching to a new energy supplier if you owe us any charges. 1.9. If you receive both electricity and gas under a contract with us at the same Property, we shall be entitled to treat you as a dual fuel customer (notwithstanding the fact that the date on which you were first supplied with each energy type may differ). Nothing in this clause shall prevent you from ending your supply of electricity or gas (or both) with us at any time under the terms of your contract with us (please see clause 8 below for more information on how you can do this). 1.10. In order to be eligible for some of our tariffs you must satisfy the eligibility criteria applicable to that tariff, set out here. If at any time you do not meet the applicable eligibility criteria, we may tell you that you are no longer eligible for the tariff and place you on our default tariff. 1.11. We may decline any application for a tariff, or close a tariff to new applicants, at any time and for any reason. Our tariffs are subject to availability and may be withdrawn at any time.

This Contract. 1.1. You confirm that: • you own, live in or have responsibility for the Property; and • the Property is connected to mains gas or mains electricity (or both) (unless you tell us otherwise). 1.2. Your contract with us will start when the first of the following events takes place: • we (or a third party agent acting on our behalf) both agree on the phone or by e- mail or webchat that we’ll supply electricity and/or gas to you; • we receive a completed application form in respect of the supply of electricity or gas (or both) to you; • for website applications, once you have clicked to agree that you accept these terms and conditions; or • you move into a property which is supplied by us. 1.3. You have 14 days from the date that your contract starts (your Cooling Off Period) to cancel your contract. Clause 1.2 above confirms when your contract starts. For the avoidance of doubt if you have recently moved into a property that is supplied by us and have not entered into a contract with us in one of the other ways described in the first three bullet points of clause 1.2 above then the Cooling Off Period will not apply to you and you are free to switch your supplier at any time. 1.4. If we do not already supply the Property, we’ll do our best to do this within 7 days of the end of the Cooling Off Period. If we have any problems taking over the supply, it may take longer but we’ll do our best to do this as quickly as possible. Reasons why we may delay include the following: • your old supplier prevents us from taking over the supply; • we do not have all the information we need from you to take over the supply; • the information we have from you relating to the supply is incorrect, and the information we need is not readily available from any other source; and/or • we are prevented from taking over your supply for reasons which are beyond our control (for example, if Ofgem prevents us from supplying your electricity or gas (or both) or you do something that prevents us from taking over the supply). 1.5. If we already supply the Property and you have not entered into a contract with us, we’ll treat you as if you had agreed to these terms and conditions from the date that either: • you move into the Property; • your tenants move out of the Property (if you are a landlord of the Property); or • you take over or have responsibility for the Property and you start to use electricity or gas (or both) at the Property. You will be placed on our deemed tariff from this date. If you want to end this contract you can arrange for another supplier to supply your electricity or gas (or both) and you do not have to notify us of your decision. 1.6. The contract will continue unless you or we end it in line with these General Terms. 1.7. If you have chosen a Fixed-rate Tariff, we will send you a written notice within a reasonable time before your Fixed-Fixed- rate Tariff endsends (between 42 and 49 days before). This notice will set out details of the default tariff (being the tariff you will automatically move onto) that will apply if you do not agree to extend the contract by choosing a new tariff we offer you, if you do not enter a new contract with us, or if you do not switch to a new supplier. 1.8. If, within 20 days after the end of your Fixed-Rate Period you or another energy supplier tells us that you are switching energy supplier, and your supply switches within a reasonable time (normally 20 Working Days), we will continue to apply the fixed rate applicable to your tariff until your switch to a new supplier, unless we think it would be cheaper for you to move on to the relevant default tariff for that period. However, we can object to you switching to a new energy supplier if you owe us any charges. 1.9. If you receive both electricity and gas under a contract with us at the same Property, we shall be entitled to treat you as a dual fuel customer (notwithstanding the fact that the date on which you were first supplied with each energy type may differ). Nothing in this clause shall prevent you from ending your supply of electricity or gas (or both) with us at any time under the terms of your contract with us (please see clause 8 below for more information on how you can do this). 1.10. In order to be eligible for some of our tariffs you must satisfy the eligibility criteria applicable to that tariff, set out here. If at any time you do not meet the applicable eligibility criteria, we may tell you that you are no longer eligible for the tariff and place you on our default tariff. 1.11. We may decline any application for a tariff, or close a tariff to new applicants, at any time and for any reason. Our tariffs are subject to availability and may be withdrawn at any time.

This Contract. 1.1. You confirm that: • you own, live in or have responsibility for the Property; and • the Property is connected to mains gas or mains electricity (or both) (unless you tell us otherwise). 1.2. Your contract with us will start when the first of the following events takes place: • we (or a third party agent acting on our behalf) both agree on the phone or by e- mail or webchat that we’ll supply electricity and/or gas to you; • we receive a completed application form in respect of the supply of electricity or gas (or both) to you; • for website applications, once you have clicked to agree that you accept these terms and conditions; or • you move into a property which is supplied by us. 1.3. You have 14 days from the date that your contract starts (your Cooling Off Period) to cancel your contract. Clause 1.2 above confirms when your contract starts. For the avoidance of doubt if you have recently moved into a property that is supplied by us and have not entered into a contract with us in one of the other ways described in the first three bullet points of clause 1.2 above then the Cooling Off Period will not apply to you and you are free to switch your supplier at any time. 1.4. If we do not already supply the Property, we’ll do our best to do this within 7 days of the end of the Cooling Off Period. If we have any problems taking over the supply, it may take longer but we’ll do our best to do this as quickly as possible. Reasons why we may delay include the following: • your old supplier prevents us from taking over the supply; • we do not have all the information we need from you to take over the supply; • the information we have from you relating to the supply is incorrect, and the information we need is not readily available from any other source; and/or • we are prevented from taking over your supply for reasons which are beyond our control (for example, if Ofgem prevents us from supplying your electricity or gas (or both) or you do something that prevents us from taking over the supply). 1.5. If we already supply the Property and you have not entered into a contract with us, we’ll treat you as if you had agreed to these terms and conditions from the date that either: • you move into the Property; • your tenants move out of the Property (if you are a landlord of the Property); or • you take over or have responsibility for the Property and you start to use electricity or gas (or both) at the Property. You will be placed on our deemed tariff from this date. If you want to end this contract you can arrange for another supplier to supply your electricity or gas (or both) and you do not have to notify us of your decision. 1.6. The contract will continue unless you or we end it in line with these General Terms. 1.7. If you have chosen a Fixed-rate Tariff, we will send you a written notice within a reasonable time before your Fixed-rate Tariff ends. This notice will set out details of the default tariff (being the tariff you will automatically move onto) that will apply if you do not agree to extend the contract by choosing a new tariff we offer you, if you do not enter a new contract with us, or if you do not switch to a new supplier. 1.8. If, within 20 days after the end of your Fixed-Rate Period you or another energy supplier tells us that you are switching energy supplier, and your supply switches within a reasonable time (normally 20 Working Days), we will continue to apply the fixed rate applicable to your tariff until your switch to a new supplier, unless we think it would be cheaper for you to move on to the relevant default tariff for that period. However, we can object to you switching to a new energy supplier if you owe us any charges. 1.9. If you receive both electricity and gas under a contract with us at the same Property, we shall be entitled to treat you as a dual fuel customer (notwithstanding the fact that the date on which you were first supplied with each energy type may differ). Nothing in this clause shall prevent you from ending your supply of electricity or gas (or both) with us at any time under the terms of your contract with us (please see clause 8 below for more information on how you can do this). 1.10. In order to be eligible for some of our tariffs you must satisfy the eligibility criteria applicable to that tariff, set out here. If at any time you do not meet the applicable eligibility criteria, we may tell you that you are no longer eligible for the tariff and place you on our default tariff. 1.11. We may decline any application for a tariff, or close a tariff to new applicants, at any time and for any reason. Our tariffs are subject to availability and may be withdrawn at any time.