Tier 3 Support Sample Clauses

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Tier 3 Support activities PCG performs when Tier-1 or Tier-2 requests support that requires product subject matter expertise in the components of the solution that Tier-1 and Tier-2 personnel cannot address. Tier-3 personnel required to modify the product, such as, programmers, architects, and testers.
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Tier 3 Support. HortonWorks will be responsible for providing Tier 3 Support in accordance with the resolution times set forth in Section 2.8 (Response by HortonWorks for Tier 3 Support) of this Exhibit C (Support Services) to correct any Errors. Yahoo may also provide Tier 3 Support to correct P0 Errors. HortonWorks will make Personnel available to Yahoo and Yahoo will provide reasonable access to the Yahoo QE, Sandbox, Research, or Production Servers, as applicable, in accordance with Section 11 (Site Access and Data Security) and Exhibit E (Information Security Terms) to enable HortonWorks to (i) further identify, validate, and replicate Errors (ii) identify a Workaround, and/or (iii) develop an Error Correction (including an Emergency Bug Fix). HortonWorks Tier 3 Support will consist of Error diagnosis, proposing Workarounds for Yahoo personnel to resolve Errors, and the creation of new Emergency Bug Fixes and other Release Candidates containing Patches to Errors.
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Related to Tier 3 Support

  • Product Support Not applicable

  • CLAIMS SUPPORT The Board shall complete and submit the Trust Plan Administrator’s Waiver of Life Insurance Premium Plan Administrator Statement to the Trust Plan Administrator for life waiver claims when the Trust Plan Administrator does not administer and adjudicate the LTD benefits.

  • Administrative Support Service Fees Within forty-five (45) days of the end of each calendar quarter, the Fund will make payments in the aggregate amount of 0.0625% (0.25% on an annual basis) of the average during that calendar quarter of the aggregate net asset value of the Shares computed as of the close of each business day (the "Service Fee"). Such Service Fee payments received from the Fund will compensate the Distributor for providing administrative support services with respect to Accounts. The administrative support services in connection with Accounts may include, but shall not be limited to, the administrative support services that a Recipient may render as described in Section 3(b)(i) below.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Administrative Support Services Fees Within forty-five (45) days of the end of each calendar quarter or at such other period as deemed appropriate by the Distributor, the Fund will make payments in the aggregate amount of up to 0.25% on an annual basis of the average during the period of the aggregate net asset value of the Shares computed as of the close of each business day (the “Service Fee”). Such Service Fee payments received from the Fund will compensate the Distributor for providing administrative support services with respect to Accounts. The administrative support services in connection with Accounts may include, but shall not be limited to, the administrative support services that a Recipient may render as described in Section 3(b)(i) below.