Time Service Levels Resolution Time Service Levels Sample Clauses

Time Service Levels Resolution Time Service Levels. Priority 1 Fault __ minutes __ hours __ days __ minutes __ hours __ days Priority 2 Fault __ minutes __ hours __ days __ minutes __ hours __ days Priority 3 Fault __ minutes __ hours __ days __ minutes __ hours __ days Nature of Service Credits Provider, if requested during a respective month, will provide Customer with a monthly service performance report within 15 days of the end of each calendar month. Service Credits will be reconciled and accrue on a quarterly basis. Service Credits shall, at the discretion of Customer, be either: (i) payable as a debt due by the Provider to Customer within 30 days of the date on which they accrue; or (ii) set off against any sum payable by Customer to the Provider in the following Month(s). The Service Credits are a reduction of the amounts payable in respect of the Monthly Fees. Except as expressly provided in this Agreement, the payment of Service Credits shall not relieve the Provider from any other obligation under this Agreement. Nothing in this Annex shall restrict Cutomer right to claim damages or any other remedy or to terminate the Agreement.
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Time Service Levels Resolution Time Service Levels. Priority 1 Fault minutes hours days minutes hours days Priority 2 Fault minutes hours days minutes hours days Priority 3 Fault minutes hours days minutes hours days

Related to Time Service Levels Resolution Time Service Levels

  • Force Majeure If by reason of Force Majeure, either party hereto shall be rendered unable wholly or in part to carry out its obligations under this Agreement then such party shall give notice and full particulars of Force Majeure in writing to the other party within a reasonable time after occurrence of the event or cause relied upon, and the obligation of the party giving such notice, so far as it is affected by such Force Majeure, shall be suspended during the continuance of the inability then claimed, except as hereinafter provided, but for no longer period, and such party shall endeavor to remove or overcome such inability with all reasonable dispatch. Choice of Law The Agreement between the Vendor and TIPS/ESC Region 8 and any addenda or other additions resulting from this procurement process, however described, shall be governed by, construed and enforced in accordance with the laws of the State of Texas, regardless of any conflict of laws principles. Venue, Jurisdiction and Service of Process Any Proceeding arising out of or relating to this procurement process or any contract issued by TIPS resulting from or any contemplated transaction shall be brought in a court of competent jurisdiction in Camp County, Texas and each of the parties irrevocably submits to the exclusive jurisdiction of said court in any such proceeding, waives any objection it may now or hereafter have to venue or to convenience of forum, agrees that all claims in respect of the Proceeding shall be heard and determined only in any such court, and agrees not to bring any proceeding arising out of or relating to this procurement process or any contract resulting from or any contemplated transaction in any other court. The parties agree that either or both of them may file a copy of this paragraph with any court as written evidence of the knowing, voluntary and freely bargained for agreement between the parties irrevocably to waive any objections to venue or to convenience of forum. Process in any Proceeding referred to in the first sentence of this Section may be served on any party anywhere in the world. Venue for any dispute resolution process, other than litigation, between TIPS and the Vendor shall be located in Camp or Xxxxx County, Texas.

  • Limitation of Liability No provision hereof, in the absence of any affirmative action by the Holder to exercise this Warrant to purchase Warrant Shares, and no enumeration herein of the rights or privileges of the Holder, shall give rise to any liability of the Holder for the purchase price of any Common Stock or as a stockholder of the Company, whether such liability is asserted by the Company or by creditors of the Company.

  • Definitions For purposes of this Agreement:

  • General Provisions In connection with any Registration Statement and any Prospectus required by this Agreement to permit the sale or resale of Transfer Restricted Securities (including, without limitation, any Registration Statement and the related Prospectus required to permit resales of Initial Securities by Broker-Dealers), each of the Company and the Guarantors shall:

  • Interpretation In this Agreement:

  • Survival The representations and warranties contained herein shall survive the Closing and the delivery of the Securities.

  • Representations and Warranties Borrower represents and warrants as follows:

  • IN WITNESS WHEREOF the parties hereto have executed this Agreement as of the day and year first above written.

  • Confidentiality (a) Subject to Section 7.15(c), during the Term and for a period of three

  • Governing Law This Agreement shall be governed by and construed in accordance with the laws of the State of New York.

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