Time to Mitigate. If Customer has provided all necessary information to allow Provider to initiate mitigation countermeasures, the “Time to Mitigate” goal is measured from the time Customer approval is received by Provider to the time actual mitigation countermeasures are commenced. “Customer approval” shall mean the time Provider receives verbal or written permission from Customer to initiate mitigation countermeasures. The “Time to Mitigate” goal will apply to Premium and Premium Plus DDoS Defense Services, and Basic DDoS Defense Services only when optional mitigation services have been purchased by Customer.
Time to Mitigate. If Customer has provided all the necessary information to initiate Mitigation, the Time to Mitigate Goal is measured from Customer Approval to the actual initiation of Mitigation. “Customer Approval” means: (i) the time CenturyLink receives verbal permission from Customer to initiate Mitigation or (ii) the Initial DDoS Alarm for DDoS Mitigation Service if Customer has pre-authorized CenturyLink to initiate Mitigation. If Customer has pre-authorized CenturyLink to initiate Mitigation, but additional countermeasures that were not pre-authorized are required to mitigate the Incident, the verbal permission Time to Mitigate Goal will apply to the additional countermeasures that were not previously pre-authorized. Initiation of Customer pre-authorized Mitigation may be done by an authorized CenturyLink employee or as an automated initiation by the system (“Auto-Mitigation”). Customer chooses which mode to use. Description Goal Remedy (Credit is applied as a % of the MRC for the affected Service) Time to Notify 15 minutes from Initial DDoS Alarm 16 – 30 minutes = 50% More than 30 minutes = 100% Time to Mitigate 15 minutes from Customer’s verbal permission to begin Mitigation 16 – 30 minutes = 50% More than 30 minutes = 100% 15 minutes from Initial DDoS Alarm (Pre-authorized Mitigation initiated by CenturyLink employee or Auto-Mitigation) 16 – 30 minutes = 50% More than 30 minutes = 100%
Time to Mitigate. “Time to Mitigation” for:
