Common use of Times to repair Clause in Contracts

Times to repair. For faults and urgent faults relating to one or more services, a time to repair (TTR) may be guaranteed in addition to the response time depending on the product. The fault reported by the customer will be resolved within the time to repair (TTR) established per product. The starting point for this time window is also receipt of the report at Host Europe GmbH via the specified communication channel. The guaranteed time to repair for the various products can be found in Annex A to this Service Level Agreement.

Times to repair. ‌ For faults and urgent faults relating to one or more services, a time to repair (TTR) may be guaranteed in addition to the response time depending on the product. The fault reported by the customer will be resolved within the time to repair (TTR) established per product. The starting point for this time window is also receipt of the report at Host Europe GmbH via the specified communication channel. The guaranteed time to repair for the various products can be found in Annex A to this Service Level Agreement.