Definitions and calculations. General enquiry = There is no fault. The customer is asking for information, for example. Carrier / Provider = Company to operate telecommunication networks Core transfer point = Uplink port to the Internet, which connects the core network of Host Europe GmbH via the external connection with the respective active carrier (“in direction Internet”) Core measuring nodes = Measuring nodes connected directly to a core transfer point. Service = The software component serving as the basis for the customer’s application Urgent fault = The service concerned can no longer be reached External measuring node = Measuring node set up at an external provider or carrier (“within the Internet”) Customer = As soon as a natural or legal entity concludes a contract concerning the products of Host Europe GmbH, an element of which is this Host Europe Service Level Agreement, that entity counts among the customers of Host Europe GmbH Latency = Time interval between the end of an incident and the beginning of the response to that incident Monthly mean = With the monthly mean one looks at the information given below for the calendar month which may have been affected by non- compliance with the service level. In principle, a calendar month consists of 30 days. Network handover point = Uplink port connecting the customer’s service with the core network Qualified statement = in the best case completion of the process, but at least a statement about the next steps. Depending on the category, the qualified statement also contains information about the expected duration and scale of the fault Response time = Period of time in which the customer receives a qualified statement from an employee of Host Europe GmbH in response to his enquiry/report, provided that the report arrived in the correct communication channel Data centre measuring node = Measuring node set up in the data centre analogous to the customer environments Round Trip Time (RTT) = Runtime of a data package from point A to point B and back to point A Service = Logical unit of possibly multiple interconnected products and services Service level = Defined and measureable criteria for delivery of a certain service by Host Europe GmbH Service time = Time in which the service booked is available Fault = The service concerned is still reachable, but limited Support time = Time in which the technical customer service department is reachable on the associated communication channel Availability = Possibility to actually use the und...
Definitions and calculations. For purposes of this Agreement, the following amounts and terms shall be calculated and defined as follows:
Definitions and calculations. For purposes of this Agreement, the following terms shall have the following meaning and calculation methods:
Definitions and calculations. Availability [%]: Total time minus time of inactivity divided by total time (Refer to Appendix A).
Definitions and calculations. (1) the payments contained in this Clause shall be defined as the ordinary time earnings of an employee and include the wage rate for the classification, Team Leader and / or Trainer payments and / or shift loading. Overtime payments and all other payments and all other allowances are excluded from this definition;
Definitions and calculations. The Annual Base Salary, Annual Incentive Award and Long-Term Performance Cash noted in this Agreement will be adjusted to reflect any changes made to your base salary through «baseeffectivedate». The Revenue and EPS target and calculations will be determined based on United States Generally Accepted Accounting Principles and exclude unusual items such as restructuring costs and divestitures. Any questions regarding the calculations will be resolved by the Chief Financial Officer. Performance levels/targets for Revenue and EPS components will not be prorated for partial time in a position. Annual Awards and Long-Term Performance Cash will be prorated for partial time in a position for each full month of eligibility under the Agreement for new hires, transfers, promotions and other changes in tier assignments.
Definitions and calculations. Service within 30 days- Residential shall mean the created service call percentage within thirty days of a prior closed residential truck roll activity. Residential closed activity includes the following work order types: New Install / Former Customer Installs / Upgrades / Service, calculated monthly. If DMA finishes in incentive for Service within 30 days and 6% or less of created service last month had a prior work order type of service (SOS), an additional $0.50 per WO will be added to incentive payment. Total created residential service activities from the 1st day of last month through the last day of last month DIVIDED BY total closed residential activities last month Service within 30 days- Commercial shall mean the opened commercial service call percentage within thirty days of a prior closed commercial truck roll activity. Commercial closed activity includes the following work order types: New Install, Former Customer, Upgrades, and Service, calculated monthly. This metric will be calculated at the organization level. Total created commercial service activities from the 1st Day of last month through the last day of last month DIVIDED BY total closed commercial activities last month CCK Take Rate Percentage shall mean the percentage of account level broadband DECAs calculated as added on eligible activities closed with a Broadband Eligible Order Line Item within a month. DIRECTV’s report shall be pulled on the eighth day of each month for the prior month’s activity. Eligibility for incentive requires a 90% or better CCK Return Path Rate (CCK RPR) at the DMA level. A successful CCK callback requires two pings to register within 7 days of work order closure along with a closed Broadband Eligible OLI and Closed DECA (internal, wired, or external wireless). Chargeback will be determined based on CCK RPR only, not CCK take rate. Individual DMA take rate goals will be set based on 2014 performance and company goals. Added DECAs on eligible closed work orders DIVIDED BY total broadband eligible order line items on eligible closed work orders Average Days To First Available - Production shall mean the average number of days to first available date on all created New Installation, Former, and Upgrade activities within a month. The first available date refers to the first date within the scheduling tool that is available for a customer to select. Total number of days from activity created date to first available date for New Installation, Former and Upgrade a...
Definitions and calculations. (a) The Charter School shall determine its ADMw for the period to be covered by reports given to the District [using projected ADMw for the first report specified below].
Definitions and calculations. General query: There are no breakdowns and the CLIENT is requesting information.
