Transferred Accepted Sample Clauses

Transferred Accepted. A count of routed contacts that were transferred to an agent that are answered by that agent within the reporting period by channel. The count includes all transfers accepted of routed contacts regardless of origin. Transferred Accepted = Transferred Accepted From Service + Transferred Accepted From Agent Agent TRANSFERRED_ACCEPTED INTEGER Transferred Accepted Number SoD Agent By Account TRANSFERRED_ACCEPTED INTEGER Transferred Accepted Number SoD Agent Group Transferred Accepted Number SoD Routing Service TRANSFERRED_ACCEPTED INTEGER Transferred Accepted Number SoD Routing Service By Agent TRANSFERRED_ACCEPTED INTEGER Transferred Accepted Number SoD Site Scenario Transferred Accepted Agent A Agent B Service A Service B