Transferred To Agent Sample Clauses

Transferred To Agent. A count of routed contacts that were transferred directly to an agent within the reporting period by channel. Transferred To Agent count includes transfer attempts that were not necessarily answered. Transferred To Agent = Transferred Accepted From Agent + transfers not accepted from agent. Agent TRANSFERRED_TO_AGENT INTEGER Transferred To Agent Number SoD Agent By Account TRANSFERRED_TO_AGENT INTEGER Transferred To Agent Number SoD Agent Group Transferred To Agent Number SoD Routing Service TRANSFERRED_TO_AGENT INTEGER Transferred To Agent Number SoD Routing Service By Agent TRANSFERRED_TO_AGENT INTEGER Transferred To Agent Number SoD Site Transferred To Agent Number SoD Scenario Transferred To Agent Agent A Agent B Service A Service B