Transition and continuity. Should the nominated gatekeeper move on or responsibilities otherwise change, the gatekeeper will inform his/her successor of the detail of this agreement, the relationship with the IOFCD, arrangements for the regulation of face-to-face fundraising, and provide the IOFCD with contact details for the successor. IOFCD will respond to and seek to resolve all complaints received, and issue penalties according to its rules. Birkenhead First / Wirral Council will provide real time notification of any complaints it wishes to be resolved immediately and provide sufficient detail for any retrospective complaints to be investigated. Where the collection agencies or the charities themselves receive complaints it is expected that they will provide information to the IOFCD including information about the identity of any individual collector who is subject of a complaint and of the action taken (if any). Members of the public are encouraged to direct complaints about charity fundraising to the Fundraising Regulator.
Appears in 1 contract
Samples: Site Management Agreement
Transition and continuity. Should the nominated gatekeeper move on or responsibilities otherwise change, the gatekeeper will inform his/her successor of the detail of this agreement, the relationship with the IOFCDIoFCD, arrangements for the regulation of face-to-face fundraising, and provide the IOFCD IoFCD with contact details for the successor. IOFCD IoFCD will respond to and seek to resolve all complaints received, and issue penalties according to its rules. Birkenhead First / Wirral The Council will provide real time notification of any complaints it wishes to be resolved immediately and provide sufficient detail for any retrospective complaints to be investigated. Where the collection agencies or the charities themselves receive complaints it is expected that they will provide information to the IOFCD IoFCD including information about the identity of any individual collector who is subject of a complaint and of the action taken (if any). Members of the public are encouraged to direct complaints about charity fundraising to the Fundraising Regulator.
Appears in 1 contract
Samples: Site Management Agreement
Transition and continuity. Should the nominated gatekeeper move on or responsibilities otherwise change, the gatekeeper will inform his/her successor of the detail of this agreement, the relationship with the IOFCDIoFCD, arrangements for the regulation of face-to-face fundraising, and provide the IOFCD IoFCD with contact details for the successor. IOFCD IoFCD will respond to and seek to resolve all complaints received, and issue penalties according to its rules. Birkenhead First / Wirral Council The council will provide real time notification of any complaints it wishes to be resolved immediately and provide sufficient detail for any retrospective complaints to be investigated. Where the collection agencies or the charities themselves receive complaints it is expected that they will provide information to the IOFCD IoFCD including information about the identity of any individual collector who is subject of a complaint and of the action taken (if any). Members of the public are encouraged to direct complaints about charity fundraising to the Fundraising Regulator.
Appears in 1 contract
Samples: Site Management Agreement