Common use of Translator Clause in Contracts

Translator. Wage Group H Telecom Analyst Wage Group I Reviser Wage Schedule 4 – CPS Service & Support Wage Group A Service Support Coordinator Wage Group B Dispatch Support Specialist Repair Support Analyst Service Support Analyst Wage Schedule 5 – Help Desk (TSS) Wage Group A Help Desk Specialist Wage Group B Business Help Desk Specialist Wage Schedule 6 – Network Support (TSS) Network Support Analyst ATTACHMENT B-4 CUSTOMER SALES, SERVICE & SUPPORT – EAST WAGE SCHEDULES Wage Schedule 1 – Customer Operations Wage Schedule 1A Note: Progression in the same functional title from one job level to another job level within Wage Schedule 1A may be by way of either accreditation or promotion based upon meeting the job qualifications and/or successful completion of a qualifying test. HOURLY RATES On Effective Date of Agreement Wage Group I II III A $24.74 B $24.74 $26.64 $28.30 C $26.11 $27.79 $29.38 HOURLY RATES Effective January 1, 2019 Wage Group I II III A $25.23 B $25.23 $27.17 $28.87 C $26.63 $28.35 $29.97 HOURLY RATES Effective January 1, 2020 Wage Group I II III A $25.73 B $25.73 $27.71 $29.45 C $27.16 $28.92 $30.57 HOURLY RATES Effective January 1, 2021 Wage Group I II III A $26.24 B $26.24 $28.26 $30.04 C $27.70 $29.50 $31.18 The basic hourly rate of pay for an employee on Wage Schedule 1B, 2, 3, 4, 5 or 6 will be increased as indicated below on the effective date shown, unless the employee’s basic hourly rate of pay exceeds the maximum hourly rate established for the employee’s job title on the day that the increase is due: January 1, 2019 January 1, 2020 January 1, 2021 2.0% 2.0% 2.0% Wage Schedule1B HOURLY RATES - RANGE Wage Group Minimum Maximum on Effective Date of Agreement Maximum Effective January 1, 2019 January 1, 2020 January 1, 2021 A $16.00 $19.00 $19.38 $19.77 $20.17 B $20.16 $26.11 $26.63 $27.16 $27.70 C $25.06 $27.52 $28.07 $28.63 $29.20 Wage Schedule 2 – Employee Services and XXX HOURLY RATES - RANGE Wage Group Minimum Maximum on Effective Date of Agreement Maximum Effective January 1, 2019 January 1, 2020 January 1, 2021 A $13.13 $21.75 $22.19 $22.63 $23.08 B $16.41 $27.18 $27.72 $28.27 $28.84 Wage Schedule 3 – Customer Service & Support HOURLY RATES - RANGE Wage Group Minimum Maximum on Effective Date of Agreement Maximum Effective January 1, 2019 January 1, 2020 January 1, 2021 A $14.82 $22.48 $22.93 $23.39 $23.86 B $16.28 $24.27 $24.76 $25.26 $25.77 C $17.38 $25.47 $25.98 $26.50 $27.03 D $19.42 $27.09 $27.63 $28.18 $28.74 E $21.00 $29.82 $30.42 $31.03 $31.65 F $21.49 $31.65 $32.28 $32.93 $33.59 G $21.98 $32.09 $32.73 $33.38 $34.05 H $24.53 $33.87 $34.55 $35.24 $35.94 I $27.09 $37.26 $38.01 $38.77 $39.55 Wage Schedule 4 – CPS Service & Support HOURLY RATES - RANGE Wage Group Minimum Maximum on Effective Date of Agreement Maximum Effective January 1, 2019 January 1, 2020 January 1, 2021 A $16.00 $25.41 $25.92 $26.44 $26.97 B $19.43 $30.46 $31.07 $31.69 $32.32 Wage Schedule 5 – Help Desk (TSS) HOURLY RATES - RANGE Wage Group Minimum Maximum on Effective Date of Agreement Maximum Effective January 1, 2019 January 1, 2020 January 1, 2021 A $17.38 $25.43 $25.94 $26.46 $26.99 B $17.38 $29.24 $29.82 $30.42 $31.03 Wage Schedule 6 – Network Support (TSS) HOURLY RATES - RANGE Minimum Maximum on Effective Date of Agreement Maximum Effective January 1, 2019 January 1, 2020 January 1, 2021 $19.00 $27.61 $28.16 $28.72 $29.29 APPENDIX C – COMPETITIVE OPERATOR SERVICES‌

Translator. Wage Group H Telecom Analyst Wage Group I Reviser Wage Schedule 4 – CPS Service & Support Wage Group A Service Support Coordinator Wage Group B Dispatch Support Specialist Repair Support Analyst Service Support Analyst Wage Schedule 5 – Help Desk (TSS) Wage Group A Help Desk Specialist Wage Group B Business Help Desk Specialist Wage Schedule 6 – Network Support (TSS) Network Support Analyst ATTACHMENT B-4 CUSTOMER SALES, SERVICE & SUPPORT – EAST WAGE SCHEDULES Wage Schedule 1 – Customer Operations Wage Schedule 1A Note: Progression in the same functional title from one job level to another job level within Wage Schedule 1A may be by way of either accreditation or promotion based upon meeting the job qualifications and/or successful completion of a qualifying test. HOURLY RATES On Effective Date of Agreement Wage Group I II III A $24.74 B $24.74 $26.64 $28.30 C $26.11 $27.79 $29.38 HOURLY RATES Effective January 1, 2019 Wage Group I II III A $25.23 B $25.23 $27.17 $28.87 C $26.63 $28.35 $29.97 HOURLY RATES Effective January 1, 2020 Wage Group I II III A $25.73 B $25.73 $27.71 $29.45 C $27.16 $28.92 $30.57 HOURLY RATES Effective January 1, 2021 Wage Group I II III A $26.24 B $26.24 $28.26 $30.04 C $27.70 $29.50 $31.18 The basic hourly rate of pay for an employee on Wage Schedule 1B, 2, 3, 4, 5 or 6 will be increased as indicated below on the effective date shown, unless the employee’s basic hourly rate of pay exceeds the maximum hourly rate established for the employee’s job title on the day that the increase is due: January 1, 2019 January 1, 2020 January 1, 2021 2.0% 2.0% 2.0% Wage Schedule1B HOURLY RATES - RANGE Wage Group Minimum Maximum on Effective Date of Agreement Maximum Effective January 1, 2019 January 1, 2020 January 1, 2021 A $16.00 $19.00 $19.38 $19.77 $20.17 B $20.16 $26.11 $26.63 $27.16 $27.70 C $25.06 $27.52 $28.07 $28.63 $29.20 Wage Schedule 2 – Employee Services and XXX WES HOURLY RATES - RANGE Wage Group Minimum Maximum on Effective Date of Agreement Maximum Effective January 1, 2019 January 1, 2020 January 1, 2021 A $13.13 $21.75 $22.19 $22.63 $23.08 B $16.41 $27.18 $27.72 $28.27 $28.84 Wage Schedule 3 – Customer Service & Support HOURLY RATES - RANGE Wage Group Minimum Maximum on Effective Date of Agreement Maximum Effective January 1, 2019 January 1, 2020 January 1, 2021 A $14.82 $22.48 $22.93 $23.39 $23.86 B $16.28 $24.27 $24.76 $25.26 $25.77 C $17.38 $25.47 $25.98 $26.50 $27.03 D $19.42 $27.09 $27.63 $28.18 $28.74 E $21.00 $29.82 $30.42 $31.03 $31.65 F $21.49 $31.65 $32.28 $32.93 $33.59 G $21.98 $32.09 $32.73 $33.38 $34.05 H $24.53 $33.87 $34.55 $35.24 $35.94 I $27.09 $37.26 $38.01 $38.77 $39.55 Wage Schedule 4 – CPS Service & Support HOURLY RATES - RANGE Wage Group Minimum Maximum on Effective Date of Agreement Maximum Effective January 1, 2019 January 1, 2020 January 1, 2021 A $16.00 $25.41 $25.92 $26.44 $26.97 B $19.43 $30.46 $31.07 $31.69 $32.32 Wage Schedule 5 – Help Desk (TSS) HOURLY RATES - RANGE Wage Group Minimum Maximum on Effective Date of Agreement Maximum Effective January 1, 2019 January 1, 2020 January 1, 2021 A $17.38 $25.43 $25.94 $26.46 $26.99 B $17.38 $29.24 $29.82 $30.42 $31.03 Wage Schedule 6 – Network Support (TSS) HOURLY RATES - RANGE Minimum Maximum on Effective Date of Agreement Maximum Effective January 1, 2019 January 1, 2020 January 1, 2021 $19.00 $27.61 $28.16 $28.72 $29.29 APPENDIX C – COMPETITIVE OPERATOR SERVICES‌29.29

Translator. Wage Group H Telecom Analyst Wage Group I Reviser Wage Schedule 4 – CPS Service & Support Wage Group A Service Support Coordinator Wage Group B Dispatch Support Specialist Repair Support Analyst Service Support Analyst Wage Schedule 5 – Help Desk (TSS) Wage Group A Help Desk Specialist Wage Group B Business Help Desk Specialist Wage Schedule 6 – Network Support (TSS) Network Support Analyst ATTACHMENT B-4 CUSTOMER SALES, SERVICE & SUPPORT – EAST WAGE SCHEDULES Wage Schedule 1 – Customer Operations Wage Schedule 1A Note: Progression in the same functional title from one job level to another job level within Wage Schedule 1A may be by way of either accreditation or promotion based upon meeting the job qualifications and/or successful completion of a qualifying test. HOURLY RATES On Effective Date of Agreement Wage Group I II III A $24.74 B $24.74 $26.64 $28.30 C $26.11 $27.79 $29.38 HOURLY RATES Effective January 1, 2019 Wage Group I II III A $25.23 B $25.23 $27.17 $28.87 C $26.63 $28.35 $29.97 HOURLY RATES Effective January 1, 2020 Wage Group I II III A $25.73 B $25.73 $27.71 $29.45 C $27.16 $28.92 $30.57 HOURLY RATES Effective January 1, 2021 Wage Group I II III A $26.24 B $26.24 $28.26 $30.04 C $27.70 $29.50 $31.18 The basic hourly rate of pay for an employee on Wage Schedule 1B, 2, 3, 4, 5 or 6 will be increased as indicated below on the effective date shown, unless the employee’s basic hourly rate of pay exceeds the maximum hourly rate established for the employee’s job title on the day that the increase is due: January 1, 2019 January 1, 2020 January 1, 2021 2.0% 2.0% 2.0% Wage Schedule1B HOURLY RATES - RANGE Wage Group Minimum Maximum on Effective Date of Agreement Maximum Effective January 1, 2019 January 1, 2020 January 1, 2021 A $16.00 $19.00 $19.38 $19.77 $20.17 B $20.16 $26.11 $26.63 $27.16 $27.70 C $25.06 $27.52 $28.07 $28.63 $29.20 Wage Schedule 2 – Employee Services and XXX WES HOURLY RATES - RANGE Wage Group Minimum Maximum on Effective Date of Agreement Maximum Effective January 1, 2019 January 1, 2020 January 1, 2021 A $13.13 $21.75 $22.19 $22.63 $23.08 B $16.41 $27.18 $27.72 $28.27 $28.84 Wage Schedule 3 – Customer Service & Support HOURLY RATES - RANGE Wage Group Minimum Maximum on Effective Date of Agreement Maximum Effective January 1, 2019 January 1, 2020 January 1, 2021 A $14.82 $22.48 $22.93 $23.39 $23.86 B $16.28 $24.27 $24.76 $25.26 $25.77 C $17.38 $25.47 $25.98 $26.50 $27.03 D $19.42 $27.09 $27.63 $28.18 $28.74 E $21.00 $29.82 $30.42 $31.03 $31.65 F $21.49 $31.65 $32.28 $32.93 $33.59 G $21.98 $32.09 $32.73 $33.38 $34.05 H $24.53 $33.87 $34.55 $35.24 $35.94 I $27.09 $37.26 $38.01 $38.77 $39.55 Wage Schedule 4 – CPS Service & Support HOURLY RATES - RANGE Wage Group Minimum Maximum on Effective Date of Agreement Maximum Effective January 1, 2019 January 1, 2020 January 1, 2021 A $16.00 $25.41 $25.92 $26.44 $26.97 B $19.43 $30.46 $31.07 $31.69 $32.32 Wage Schedule 5 – Help Desk (TSS) HOURLY RATES - RANGE Wage Group Minimum Maximum on Effective Date of Agreement Maximum Effective January 1, 2019 January 1, 2020 January 1, 2021 A $17.38 $25.43 $25.94 $26.46 $26.99 B $17.38 $29.24 $29.82 $30.42 $31.03 Wage Schedule 6 – Network Support (TSS) HOURLY RATES - RANGE Minimum Maximum on Effective Date of Agreement Maximum Effective January 1, 2019 January 1, 2020 January 1, 2021 $19.00 $27.61 $28.16 $28.72 $29.29 APPENDIX C – COMPETITIVE OPERATOR SERVICES‌

Translator. Wage Group H Telecom Analyst Wage Group I Reviser Wage Schedule 4 – CPS Service & Support Wage Group A Service Support Coordinator Wage Group B Dispatch Support Specialist Repair Support Analyst Service Support Analyst Wage Schedule 5 – Help Desk (TSS) Wage Group A Help Desk Specialist Wage Group B Business Help Desk Specialist Wage Schedule 6 – Network Support (TSS) Network Support Analyst ATTACHMENT B-4 CUSTOMER SALES, SERVICE & SUPPORT – EAST WAGE SCHEDULES Wage Schedule 1 – Customer Operations Wage Schedule 1A Note: Progression in the same functional title from one job level to another job level within Wage Schedule 1A may be by way of either accreditation or promotion based upon meeting the job qualifications and/or successful completion of a qualifying test. HOURLY RATES On Effective Date of Agreement Wage Group I II III A $24.74 B $24.74 $26.64 $28.30 C $26.11 $27.79 $29.38 HOURLY RATES Effective January 1, 2019 Wage Group I II III A $25.23 B $25.23 $27.17 $28.87 C $26.63 $28.35 $29.97 HOURLY RATES Effective January 1, 2020 Wage Group I II III A $25.73 B $25.73 $27.71 $29.45 C $27.16 $28.92 $30.57 HOURLY RATES Effective January 1, 2021 Wage Group I II III A $26.24 B $26.24 $28.26 $30.04 C $27.70 $29.50 $31.18 The basic hourly rate of pay for an employee on Wage Schedule 1B, 2, 3, 4, 5 or 6 will be increased as indicated below on the effective date shown, unless the employee’s basic hourly rate of pay exceeds the maximum hourly rate established for the employee’s job title on the day that the increase is due: January 1, 2019 January 1, 2020 January 1, 2021 2.0% 2.0% 2.0% Wage Schedule1B HOURLY RATES - RANGE Wage Group Minimum Maximum on Effective Date of Agreement Maximum Effective January 1, 2019 January 1, 2020 January 1, 2021 A $16.00 $19.00 $19.38 $19.77 $20.17 B $20.16 $26.11 $26.63 $27.16 $27.70 C $25.06 $27.52 $28.07 $28.63 $29.20 Wage Schedule 2 – Employee Services and XXX HOURLY RATES - RANGE Wage Group Minimum Maximum on Effective Date of Agreement Maximum Effective January 1, 2019 January 1, 2020 January 1, 2021 A $13.13 $21.75 $22.19 $22.63 $23.08 B $16.41 $27.18 $27.72 $28.27 $28.84 Wage Schedule 3 – Customer Service & Support HOURLY RATES - RANGE Wage Group Minimum Maximum on Effective Date of Agreement Maximum Effective January 1, 2019 January 1, 2020 January 1, 2021 A $14.82 $22.48 $22.93 $23.39 $23.86 B $16.28 $24.27 $24.76 $25.26 $25.77 C $17.38 $25.47 $25.98 $26.50 $27.03 D $19.42 $27.09 $27.63 $28.18 $28.74 E $21.00 $29.82 $30.42 $31.03 $31.65 F $21.49 $31.65 $32.28 $32.93 $33.59 G $21.98 $32.09 $32.73 $33.38 $34.05 H $24.53 $33.87 $34.55 $35.24 $35.94 I $27.09 $37.26 $38.01 $38.77 $39.55 Wage Schedule 4 – CPS Service & Support HOURLY RATES - RANGE Wage Group Minimum Maximum on Effective Date of Agreement Maximum Effective January 1, 2019 January 1, 2020 January 1, 2021 A $16.00 $25.41 $25.92 $26.44 $26.97 B $19.43 $30.46 $31.07 $31.69 $32.32 Wage Schedule 5 – Help Desk (TSS) HOURLY RATES - RANGE Wage Group Minimum Maximum on Effective Date of Agreement Maximum Effective January 1, 2019 January 1, 2020 January 1, 2021 A $17.38 $25.43 $25.94 $26.46 $26.99 B $17.38 $29.24 $29.82 $30.42 $31.03 Wage Schedule 6 – Network Support (TSS) HOURLY RATES - RANGE Minimum Maximum on Effective Date of Agreement Maximum Effective January 1, 2019 January 1, 2020 January 1, 2021 $19.00 $27.61 $28.16 $28.72 $29.29 APPENDIX C – COMPETITIVE OPERATOR SERVICES‌29.29