Common use of Trouble Report Clause in Contracts

Trouble Report. Form To better assist us in gathering details for analyzing and repairing your system errors, Motorola Solutions has created the Trouble Report Form (page 17). Completion of this form by the customer is voluntary. The Trouble Report form helps Motorola Solutions Technical Support reduce errors by increasing the understanding of the problem description definition. It may also improve repair time by understanding the probability of repeat errors. Additionally, should escalation to Motorola Solutions’ Engineering team be required, information gathered on this form will aid by potentially avoiding the wait associated with error reoccurrence. Information customers provide on the Trouble Report form will assist Motorola Solutions Support team expedite the troubleshooting process. Your assistance in providing the information is appreciated. Once you complete the form, please e-mail or fax this form to the Technical Support Representative assigned to work on the issue reported. Trouble Report Form‌ Motorola Solutions Case Number: E-mail Address: Contact Fax: CAD Correction#: Please ensure that the description provided is as detailed as possible. By including accurate details, Motorola Solutions opportunity to resolve the issue promptly and successfully increases. Please be sensitive to the use of verbiage that is specific to your agency or area of the country. Full understanding of the facts on a reported issue increases Motorola Solutions’ probability of locating a root cause and achieving a timely resolution. Motorola Solutions understands that duplication is not always easy. However, if you are able to duplicate the issue, providing us with the detailed keystrokes will greatly improve our ability to correct the issue in question. When unable to duplicate the issue on demand, providing us with detailed steps that preceded the issue reported will greatly help. Agency Name:‌‌ Contact Name: Contact Phone: Severity Level:‌‌‌‌ Subject: Product/Version:‌ Problem Description: Steps to Duplicate:‌ Step One: Step Two: Step Three: Step Four: Step Five: Step Six: Step Seven:‌‌‌‌‌‌ Additional Steps: Expected Results: Actual Results: Configuration‌ Checked: V. Customer Call Flow‌‌‌‌‌ To Be Provided By Customer VI. Contact Information‌‌ Motorola Solutions Contacts‌ CONTACT‌ PHONE NUMBER Motorola Solutions System Support Center‌ (000) 000-0000 Xxxx Xxxxxx Director, Customer Support XXX000@xxxxxxxxxxxxxxxxx.Xxx‌‌ (000) 000-0000 Xxx Xxxxxxxx Technical Support Manager – CAD, Records, Mobile xxx.xxxxxxxx@xxxxxxxxxxxxxxxxx.xxx‌‌ (000) 000-0000 Xxxxx Xxxxxx Technical Support Lead – Records Applications‌ Xxxxx.Xxxxxx@xxxxxxxxxxxxxxxxx.xxx (000) 000-0000 Xxxxxxx Xxxxx Technical Support Lead – Mobile Applications X.Xxxxx@xxxxxxxxxxxxxxxxx.xxx‌‌ (000) 000-0000 Xxxxxxx Xxxxxx Customer Support Business Manager xxxxxxx@xxxxxxxxxxxxxxxxx.xxx‌‌ (000) 000-0000 Customer Contacts (to be provided by Customer) Customer Agency Name:‌ Address: City, State and Zip: Billing Contact Name: Phone No: Fax No: Email: Backup System Administrator Name: Phone No: Fax No: Email: Service Escalations Contact Name: Title: Phone No: Email: Exhibit C SUPPORT PLAN OPTIONS AND PRICING WORKSHEET Maintenance and Support Agreement # 587 Term Length 12 Months Term Start Date 10/1/11 Term End Date 9/30/12 CUSTOMER AGENCY City of North Las Vegas BILLING AGENCY City of North Las Vegas Address 0000 Xxxxx Xxxxxx Xxxxx Address PO Box 365349 City, State, Zip North Las Vegas, NV 89030 City, State, Zip Xxxxx Xxx Xxxxx, XX 00000-0000 Contact Name Xxxxx Xxxxx Contact Name Accounts Payable Contact Title Dept. of Information Technology Contact Title Telephone Number 000- 000-0000 Telephone Number Fax Number Fax Number Email Address xxxxxxx@xxxxxxxxxxxxxxxxxxx.xxx Email Address For support and updates on products below, please contact Motorola Solutions’ Public Safety Application’s Customer Support: (000) 000-0000 Option 2, Option 6, then select the corresponding product prompts as follows:

Trouble Report. Form To better assist us in gathering details for analyzing and repairing your system errors, Motorola Solutions has created the Trouble Report Form (page 1721). Completion of this form by the customer is voluntary. The Trouble Report form helps Motorola Solutions Technical Support reduce errors by increasing the understanding of the problem description definition. It may also improve repair time by understanding the probability of repeat errors. Additionally, should escalation to Motorola Solutions’ Engineering team be required, information gathered on this form will aid by potentially avoiding the wait associated with error reoccurrence. Information customers provide on the Trouble Report form will assist Motorola Solutions Support team expedite in expediting and troubleshooting the troubleshooting processissue. Your assistance in providing the information is appreciated. Once you complete the form, please e-mail or fax this form to the Technical Support Representative assigned to work on the issue reported. Trouble Report Form‌ Form Motorola Solutions Case Number: E-mail Address: Contact Fax: CAD Correction#: Please ensure that the description provided is as detailed as possible. By including Including accurate details, helps Motorola Solutions opportunity to resolve the issue promptly and successfully increasessuccessfully. Please be sensitive to the use of verbiage that is specific to your agency or area of the country. Full understanding of the facts on a reported issue increases Motorola Solutions’ probability of locating a root cause and achieving a timely resolution. Motorola Solutions understands that duplication is not always easy. However, if you are able to duplicate the issue, providing us with the detailed keystrokes will greatly improve our ability to correct the issue in question. When unable to duplicate the issue on demand, providing us with detailed steps that preceded the issue reported will greatly help. Agency Name:‌‌ Name: Contact Name: Contact Phone: Severity Level:‌‌‌‌ Level: Subject: Product/Version:‌ Version: Problem Description: Steps to Duplicate:‌ Duplicate: Step One: Step Two: Step Three: Step Four: Step Five: Step Six: Step Seven:‌‌‌‌‌‌ Seven: Additional Steps: Expected Results: Actual Results: Configuration‌ Configuration Checked: V. Customer Call Flow‌‌‌‌‌ Flow To Be Provided By Customer VI. Contact Information‌‌ Information Motorola Solutions Contacts‌ CONTACT‌ Contacts CONTACT PHONE NUMBER Motorola Solutions System Support Center‌ (000) 000-0000 Xxxx Xxxxxx Director, Customer Support XXX000@xxxxxxxxxxxxxxxxx.Xxx‌‌ (000) 000-0000 Xxx Xxxxxxxx Technical Support Manager – CAD, Records, Mobile xxx.xxxxxxxx@xxxxxxxxxxxxxxxxx.xxx‌‌ Center (000) 000-0000 Xxxxx Xxxxxx Senior Manager, Technical Support Lead – Records Applications‌ Xxxxx.Xxxxxx@xxxxxxxxxxxxxxxxx.xxx (000) 000-0000 - office Xxxxxxx Xxxxx Tier 2 - Technical Support Lead – Mobile Applications X.Xxxxx@xxxxxxxxxxxxxxxxx.xxx‌‌ Manager X.Xxxxx@xxxxxxxxxxxxxxxxx.xxx (000) 000-0000 Xxxxxxx Xxxxxx Customer - office Xxxx Xxxxx Tier 1 - Technical Support Business Manager xxxxxxx@xxxxxxxxxxxxxxxxx.xxx‌‌ XxxxXxxxx@xxxxxxxxxxxxxxxxx.xxx (000) 000-0000 - office (000) 000-0000 - mobile Xxxxx Xxxxxx Technical Support Lead – Records Applications Xxxxx.Xxxxxx@xxxxxxxxxxxxxxxxx.xxx (000) 000-0000 - mobile Xxxxx Xxxxxxx Customer Service Manager xxxxxxxxxxxx@xxxxxxxxxxxxxxxxx.xxx (000) 000-0000 - office Customer Contacts (to be provided by Customer) Customer Agency Name:‌ Name: Address: City, State and Zip: Billing Contact Name: Phone No: Fax No: Email: Backup System Administrator Name: Phone No: Fax No: Email: Service Escalations Contact Name: Title: Phone No: Email: Exhibit C SUPPORT PLAN OPTIONS AND PRICING WORKSHEET Maintenance and Support Agreement # 587 Term Length 12 Months Term Start Date 10/1/11 Term End Date 9/30/12 CUSTOMER AGENCY City of North Las Vegas BILLING AGENCY City of North Las Vegas Address 0000 Xxxxx Xxxxxx Xxxxx Address PO Box 365349 City, State, Zip North Las Vegas, NV 89030 City, State, Zip Xxxxx Xxx Xxxxx, XX 00000-0000 Contact Name Xxxxx Xxxxx Contact Name Accounts Payable Contact Title Dept. of Information Technology Contact Title Telephone Number 000- 000-0000 Telephone Number Fax Number Fax Number Email Address xxxxxxx@xxxxxxxxxxxxxxxxxxx.xxx Email Address For support and updates on products below, please contact Motorola Solutions’ Public Safety Application’s Customer Support: (000) 000-0000 Option 2, Option 6, then select the corresponding product prompts as follows:

Trouble Report. Form To better assist us in gathering details for analyzing and repairing your system errors, Motorola Solutions has created the Trouble Report Form (page 17). Completion of this form by the customer is voluntary. The Trouble Report form helps Motorola Solutions Technical Support reduce errors by increasing the understanding of the problem description definition. It may also improve repair time by understanding the probability of repeat errors. Additionally, should escalation to Motorola Solutions’ Motorola’s Engineering team be required, information gathered on this form will aid by potentially avoiding the wait associated with error reoccurrence. Information customers provide on the Trouble Report form will assist Motorola Solutions Support team expedite the troubleshooting process. Your assistance in providing the information is appreciated. Once you complete the form, please e-mail or fax this form to the Technical Support Representative assigned to work on the issue reported. Trouble Report Form‌ Motorola Solutions Case Number: E-mail AddressForm Agency Name: Contact FaxName: CAD Correction#Contact Phone: Severity Level: Please ensure that the description provided is as detailed as possible. By including accurate details, Motorola Solutions Motorola’s opportunity to resolve the issue promptly and successfully increases. Please be sensitive to the use of verbiage that is specific to your agency or area of the country. Full understanding of the facts on a reported issue increases Motorola Solutions’ Motorola’s probability of locating a root cause and achieving a timely resolution. Subject: Product/Version: Problem Description: Motorola Solutions Case Number: E-mail Address: Contact Fax: CAD Correction#: Motorola understands that duplication is not always easy. However, if you are able to duplicate the issue, providing us with the detailed keystrokes will greatly improve our ability to correct the issue in question. When unable to duplicate the issue on demand, providing us with detailed steps that preceded the issue reported will greatly help. Agency Name:‌‌ Contact Name: Contact Phone: Severity Level:‌‌‌‌ Subject: Product/Version:‌ Problem Description: Steps to Duplicate:‌ Duplicate: Step One: Step Two: Step Three: Step Four: Step Five: Step Six: Step Seven:‌‌‌‌‌‌ Seven: Additional Steps: Expected Results: Actual Results: Configuration‌ Configuration Checked: V. Customer Call Flow‌‌‌‌‌ To Be Provided By Customer VI. Contact Information‌‌ Motorola Solutions Contacts‌ CONTACT‌ PHONE NUMBER Motorola Solutions System Support Center‌ (000) 000-0000 Xxxx Xxxxxx Director, Customer Support XXX000@xxxxxxxxxxxxxxxxx.Xxx‌‌ (000) 000-0000 Xxx Xxxxxxxx Technical Support Manager – CAD, Records, Mobile xxx.xxxxxxxx@xxxxxxxxxxxxxxxxx.xxx‌‌ (000) 000-0000 Xxxxx Xxxxxx Technical Support Lead – Records Applications‌ Xxxxx.Xxxxxx@xxxxxxxxxxxxxxxxx.xxx (000) 000-0000 Xxxxxxx Xxxxx Technical Support Lead – Mobile Applications X.Xxxxx@xxxxxxxxxxxxxxxxx.xxx‌‌ (000) 000-0000 Xxxxxxx Xxxxxx Customer Support Business Manager xxxxxxx@xxxxxxxxxxxxxxxxx.xxx‌‌ (000) 000-0000 Customer Contacts (to be provided by Customer) Customer Agency Name:‌ Address: City, State and Zip: Billing Contact Name: Phone No: Fax No: Email: Backup System Administrator Name: Phone No: Fax No: Email: Service Escalations Contact Name: Title: Phone No: Email: Exhibit C SUPPORT PLAN OPTIONS AND PRICING WORKSHEET Maintenance and Support Agreement # 587 Term Length 12 Months Term Start Date 10/1/11 Term End Date 9/30/12 CUSTOMER AGENCY City of North Las Vegas BILLING AGENCY City of North Las Vegas Address 0000 Xxxxx Xxxxxx Xxxxx Address PO Box 365349 City, State, Zip North Las Vegas, NV 89030 City, State, Zip Xxxxx Xxx Xxxxx, XX 00000-0000 Contact Name Xxxxx Xxxxx Contact Name Accounts Payable Contact Title Dept. of Information Technology Contact Title Telephone Number 000- 000-0000 Telephone Number Fax Number Fax Number Email Address xxxxxxx@xxxxxxxxxxxxxxxxxxx.xxx Email Address For support and updates on products below, please contact Motorola Solutions’ Public Safety Application’s Customer Support: (000) 000-0000 Option 2, Option 6, then select the corresponding product prompts as follows:

Trouble Report. Form To better assist us in gathering details for analyzing and repairing your system errors, Motorola Solutions has created the Trouble Report Form (page 1721). Completion of this form by the customer is voluntary. The Trouble Report form helps Motorola Solutions Technical Support reduce errors by increasing the understanding of the problem description definition. It may also improve repair time by understanding the probability of repeat errors. Additionally, should escalation to Motorola Solutions’ Engineering team be required, information gathered on this form will aid by potentially avoiding the wait associated with error reoccurrence. Information customers provide on the Trouble Report form will assist Motorola Solutions Support team expedite in expediting and troubleshooting the troubleshooting processissue. Your assistance in providing the information is appreciated. Once you complete the form, please e-mail or fax this form to the Technical Support Representative assigned to work on the issue reported. Trouble Report Form‌ Form Motorola Solutions Case Number: E-mail Address: Contact Fax: CAD Correction#: Please ensure that the description provided is as detailed as possible. By including Including accurate details, helps Motorola Solutions opportunity to resolve the issue promptly and successfully increasessuccessfully. Please be sensitive to the use of verbiage that is specific to your agency or area of the country. Full understanding of the facts on a reported issue increases Motorola Solutions’ probability of locating a root cause and achieving a timely resolution. Motorola Solutions understands that duplication is not always easy. However, if you are able to duplicate the issue, providing us with the detailed keystrokes will greatly improve our ability to correct the issue in question. When unable to duplicate the issue on demand, providing us with detailed steps that preceded the issue reported will greatly help. Agency Name:‌‌ Name: Contact Name: Contact Phone: Severity Level:‌‌‌‌ Level: Subject: Product/Version:‌ Version: Problem Description: Steps to Duplicate:‌ Duplicate: Step One: Step Two: Step Three: Step Four: Step Five: Step Six: Step Seven:‌‌‌‌‌‌ Seven: Additional Steps: Expected Results: Actual Results: Configuration‌ Configuration Checked: V. Customer Call Flow‌‌‌‌‌ Flow To Be Provided By Customer VI. Contact Information‌‌ Information Motorola Solutions Contacts‌ CONTACT‌ PHONE NUMBER Motorola Solutions System Support Center‌ (000) 000-0000 Xxxx Xxxxxx Director, Customer Support XXX000@xxxxxxxxxxxxxxxxx.Xxx‌‌ (000) 000-0000 Xxx Xxxxxxxx Technical Support Manager – CAD, Records, Mobile xxx.xxxxxxxx@xxxxxxxxxxxxxxxxx.xxx‌‌ (000) 000-0000 Xxxxx Xxxxxx Technical Support Lead – Records Applications‌ Xxxxx.Xxxxxx@xxxxxxxxxxxxxxxxx.xxx (000) 000-0000 Xxxxxxx Xxxxx Technical Support Lead – Mobile Applications X.Xxxxx@xxxxxxxxxxxxxxxxx.xxx‌‌ (000) 000-0000 Xxxxxxx Xxxxxx Customer Support Business Manager xxxxxxx@xxxxxxxxxxxxxxxxx.xxx‌‌ (000) 000-0000 Customer Contacts (to be provided by Customer) Customer Agency Name:‌ Address: City, State and Zip: Billing Contact Name: Phone No: Fax No: Email: Backup System Administrator Name: Phone No: Fax No: Email: Service Escalations Contact Name: Title: Phone No: Email: Exhibit C SUPPORT PLAN OPTIONS AND PRICING WORKSHEET Maintenance and Support Agreement # 587 Term Length 12 Months Term Start Date 10/1/11 Term End Date 9/30/12 CUSTOMER AGENCY City of North Las Vegas BILLING AGENCY City of North Las Vegas Address 0000 Xxxxx Xxxxxx Xxxxx Address PO Box 365349 City, State, Zip North Las Vegas, NV 89030 City, State, Zip Xxxxx Xxx Xxxxx, XX 00000-0000 Contact Name Xxxxx Xxxxx Contact Name Accounts Payable Contact Title Dept. of Information Technology Contact Title Telephone Number 000- 000-0000 Telephone Number Fax Number Fax Number Email Address xxxxxxx@xxxxxxxxxxxxxxxxxxx.xxx Email Address For support and updates on products below, please contact Motorola Solutions’ Public Safety Application’s Customer Support: (000) 000-0000 Option 2, Option 6, then select the corresponding product prompts as follows:Contacts