Trouble Ticket Management System. Contractor shall provide a trouble ticket management system as part of Support Services. Both Agency and Contractor will utilize Contractor’s [name] trouble ticket management system for tracking Support Services issues. Service Level Agreements Unless specified in a Service Level Agreement, Contractor shall deliver Application Services in accordance with the Service Level Agreements in this Section 6 beginning with [Implementation/Final Acceptance].
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Samples: Information Technology Services Agreement, Information Technology Services Agreement
Trouble Ticket Management System. Contractor shall provide a trouble ticket management system as part of Support Services. Both Agency and Contractor will utilize Contractor’s [name] trouble ticket management system for tracking Support Services issues.
9. Service Level Agreements Unless specified in a Service Level Agreement, Contractor shall deliver Application Services in accordance with the Service Level Agreements in this Section 6 beginning with [Implementation/Final Acceptance].SERVICE LEVEL AGREEMENTS
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Trouble Ticket Management System. Contractor shall provide a trouble ticket management system as part of Support Services. Both Agency and Contractor will utilize Contractor’s [name] trouble ticket management system for tracking Support Services issues. Service Level Agreements Unless specified in a Service Level Agreement, Contractor shall deliver Application Services in accordance with the Service Level Agreements in this Section 6 beginning with [Implementation/Final Acceptance].
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Trouble Ticket Management System. Contractor shall provide a trouble ticket management system as part of Support Services. Both Agency and Contractor will utilize Contractor’s [name] trouble ticket management system for tracking Support Services issues. Service Level Agreements Unless specified in a Service Level Agreement, Contractor shall deliver Application Subscription Services in accordance with the Service Level Agreements in this Section 6 beginning with [Implementation/Final Acceptance].
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