Troubleshooting. USER AGENCY agrees that its employees will contact the USER AGENCY Information Technology (IT) Department or representatives before contacting SYSTEM PROVIDER regarding issues related to this Agreement. USER AGENCY agrees that if its IT Department determines there is a problem related to connectivity with SYSTEM PROVIDER, the USER AGENCY will contact SYSTEM PROVIDER's IT Help Desk at (000) 000-0000 and will send an email to xxxxxxxxx@xxxxxxxx.xxx. After business hours, USER AGENCY may contact the SYSTEM PROVIDER Police Command and Control Center at (000) 000-0000 for assistance. SYSTEM PROVIDER agrees to make reasonable efforts to identify and remediate any problem as quickly as possible; however, SYSTEM PROVIDER does not guarantee any specific uptime, nor is SYSTEM PROVIDER liable for any damages associated with performance under this Agreement, including but in no way limited to any downtime.
Appears in 10 contracts
Samples: User Agreement, User Agreement, User Agreement
