Common use of TWO METHODS OF OUTAGE REPORTING Clause in Contracts

TWO METHODS OF OUTAGE REPORTING. CUSTOMER OR CONTRACTOR There are two (2) methods in which CALNET 3 service failures or quality of service issues may be reported and Contractor trouble tickets opened: Customer reported or Contractor reported. The first method of outage reporting results from a Customer reporting service trouble to the Contractor’s Customer Service Center via phone call or opening of a trouble ticket using the on- line Trouble Ticket Reporting Tool (IFB STPD 12-001-B Business Requirements Section B.9.4). The second method of outage reporting occurs when the Contractor opens a trouble ticket as a result of network/system alarm or other method of service failure identification. In each instance the Contractor shall open a trouble ticket using the Trouble Ticket Reporting Tool (IFB STPD 12-001-B Business Requirements Section B.9.4) and monitor and report to Customer until service is restored. Xxxxxx understands the Requirement and shall meet or exceed it? Yes X No_

TWO METHODS OF OUTAGE REPORTING. CUSTOMER OR CONTRACTOR There are two (2) methods in which CALNET 3 service failures or quality of service issues may be reported and Contractor trouble tickets opened: Customer reported or Contractor reported. The first method of outage reporting results from a Customer reporting service trouble to the Contractor’s Customer Service Center via phone call or opening of a trouble ticket using the on- on-line Trouble Ticket Reporting Tool (IFB STPD 12-001-B Business Requirements Section B.9.4). The second method of outage reporting occurs when the Contractor opens a trouble ticket as a result of network/system alarm or other method of service failure identification. In each instance the Contractor shall open a trouble ticket using the Trouble Ticket Reporting Tool (IFB STPD 12-001-B Business Requirements Section B.9.4) and monitor and report to Customer until service is restored. Xxxxxx understands the Requirement and shall meet or exceed it? Yes X No_

TWO METHODS OF OUTAGE REPORTING. CUSTOMER OR CONTRACTOR (M) There are two (2) methods in which CALNET 3 service failures or quality of service issues may be reported and Contractor trouble tickets opened: Customer reported or Contractor reported. The first method of outage reporting results from a Customer reporting service trouble to the Contractor’s Customer Service Center via phone call or opening of a trouble ticket using the on- on-line Trouble Ticket Reporting Tool (IFB STPD 12IFB-001-B A Business Requirements Section B.9.4A.9.4). The second method of outage reporting occurs when the Contractor opens a trouble ticket as a result of network/system alarm or other method of service failure identification. In each instance the Contractor shall open a trouble ticket using the Trouble Ticket Reporting Tool (IFB STPD 12IFB-001-B A Business Requirements Section B.9.4A.9.4) and monitor and report to Customer until service is restored. Xxxxxx Bidder understands the Requirement and shall meet or exceed it? Yes X No_

TWO METHODS OF OUTAGE REPORTING. CUSTOMER OR CONTRACTOR There are two (2) methods in which CALNET 3 service failures or quality of service issues may be reported and Contractor trouble tickets opened: Customer reported or Contractor reported. The first method of outage reporting results from a Customer reporting service trouble to the Contractor’s Customer Service Center via phone call or opening of a trouble ticket using the on- on-line Trouble Ticket Reporting Tool (IFB STPD 12-001-B Business Requirements Section B.9.4). The second method of outage reporting occurs when the Contractor opens a trouble ticket as a result of network/system alarm or other method of service failure identification. In each instance the Contractor shall open a trouble ticket using the Trouble Ticket Reporting Tool (IFB STPD 12-001-B Business Requirements Section B.9.4) and monitor and report to Customer until service is restored. Xxxxxx understands the Requirement and shall meet or exceed it? Yes Yes_ X No_

TWO METHODS OF OUTAGE REPORTING. CUSTOMER OR CONTRACTOR There are two (2) methods in which CALNET 3 service failures or quality of service issues may be reported and Contractor trouble tickets opened: Customer reported or Contractor reported. The first method of outage reporting results from a Customer reporting service trouble to the Contractor’s Customer Service Center via phone call or opening of a trouble ticket using the on- on-line Trouble Ticket Reporting Tool (IFB STPD 12-001-B Business Requirements Section B.9.4). The second method of outage reporting occurs when the Contractor opens a trouble ticket as a result of network/system alarm or other method of service failure identification. In each instance the Contractor shall open a trouble ticket using the Trouble Ticket Reporting Tool (IFB STPD 12-001-B Business Requirements Section B.9.4) and monitor and report to Customer until service is restored. Xxxxxx understands the Requirement and shall meet or exceed it? Yes X No_