Unannounced Interruptions. SIX shall allow unannounced service interruptions in emergency cases only. Reasons for this can be security problems, unacceptable loss of performance or instability of the system. SIX shall keep the interruptions to the minimum extent possible and shift all works which can be carried out subsequently in an official maintenance window into such a window. Within the meaning of availability, unannounced interruptions shall not be considered maintenance.
Appears in 4 contracts
Samples: Service Level Agreement, www.six-group.com, www.six-group.com
