Service Operations. 10 a. CONTRACTOR shall have exclusive rights to all 9-1-1 emergency ambulance calls 11 originating in its awarded EOA(s). There are areas on the periphery of the EOA, however, where the 12 nearest 9-1-1 BLS emergency ambulances may be located in an adjacent jurisdiction. In the interest of 13 obtaining the quickest ambulance service to the patient, OCEMS may approve the use of these closer 9-
14 1-1 BLS emergency ambulances, contingent upon the execution of satisfactory Instant Aid/Mutual Aid 15 Agreements with the ambulance service provider responding from the neighboring EOA.
Service Operations. 18 a. CONTRACTOR shall have exclusive rights to all 9-1-1 emergency ambulance calls 19 originating in its awarded EOA(s). There are areas on the periphery of the EOA, however, where the 20 nearest 9-1-1 BLS emergency ambulances may be located in an adjacent jurisdiction. In the interest of 21 obtaining the quickest ambulance service to the patient, OCEMS may approve the use of these closer 9-
22 1-1 BLS emergency ambulances, contingent upon the execution of satisfactory Instant Aid/Mutual Aid 23 Agreements with the ambulance service provider responding from the neighboring ambulance zone. 24 // 25 // 26 // 27 // 28 // 29 // 30 // 31 // 32 // 33 // 34 // 35 // 36 // 37 // DocuSign Envelope ID: 749AFCDA-8017-4D91-B85F-512A22D793D6 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 // 34 // 35 // 36 // 37 // BETWEEN COUNTY OF ORANGE
Service Operations. Generally, the Service is installed and runs in third party data centers contracted by Ruckus to make the Service available for access to Customer via an internet connection. However, Ruckus may choose to operate such a data center at any time. While Ruckus endeavors to contract with reputable third parties that provide global hosting services, Ruckus bears no responsibility or liability with respect to the actions or malfeasance of such third parties. Licenses to access and use the Service are personal to Customer, and Customer shall be responsible for the interaction with any instance of the Service made available to Customer, including but not limited to the management of all Customer Data stored by or accessed through the Service.
i) Customer Data. As between Customer and Ruckus, Customer retains sole ownership in the Customer Data. Any functionality in the Service that allows for the collection, storage, access or use of Customer Data is provided solely for Customer’s benefit. Neither Ruckus nor any third party is authorized by Ruckus to access Customer Data, unless authorized by Customer or in connection with the provision or operation of the Service by Ruckus. However, Ruckus and such third party service providers will comply with any lawful process served upon them. Customer hereby grants to Ruckus a limited, non-exclusive, non-transferable, royalty-free license to reproduce, translate, encode and use Customer Data for the purpose of providing and improving the Services and to fulfill Ruckus’ obligations under this agreement. Customer is solely responsible for and represents and warrants that it has provided all notices and obtained all consents necessary to permit Ruckus to lawfully collect, store, access and use Customer Data in accordance with the terms herein.
Service Operations. CONTRACTOR shall have exclusive rights to all 9-1-1 emergency ambulance calls 21 originating in its awarded EOA(s). There are areas on the periphery of the EOA, however, where the 22 nearest 9-1-1 BLS emergency ambulances may be located in an adjacent jurisdiction. In the interest of 23 obtaining the quickest ambulance service to the patient, OCEMS may approve the use of these closer 9-
Service Operations. (a) Except as set forth on Schedule 5.12(a), the Company or a Subsidiary of the Company is the owner and operator of the Service. Except for the Contemplated Transactions, other than in the ordinary course of business or in accordance with the Company’s business plan, neither the Company nor any of its Subsidiaries has assigned or delegated, or has agreed to assign or delegate, any of its rights or obligations under the Content Agreements with respect to the Service or assigned or delegated, or agreed to assign or delegate, any of its rights or obligations with respect to management or operation of the Service.
(b) Except as set forth on Schedule 5.12(b), (x) the Company, any Subsidiary of the Company and, to the Company’s Knowledge, each other Person that is a party to any Material Service Agreement are and have been in material compliance with all applicable terms and requirements of each Material Service Agreement, including with regard to any payments required to be made under such Material Service Agreement, and (y) neither the Company nor any Subsidiary of the Company (i) is the subject of an audit by any counterparty to a Material Service Agreement or (ii) has received a written request from any counterparty to a Material Service Agreement to conduct such an audit. Neither the Company nor any of its Subsidiaries have received any written notice of the intention of any counterparty to terminate or not renew any Material Service Agreement or decrease materially or limit materially its relationship with the Company or any of its Subsidiaries.
Service Operations. Penn Mutual’s Service Operations Department will perform various functions such as claim processing, enrollment processing and recording, customer service for PIA.
Service Operations. Service operations provides execution of the day-to-day processes, functions and activities necessary for delivering reliable, high quality GCSS-MC/LCM Increment 1 services. Service operations encompasses the Enterprise Service Desk, IT Operations Management, Technical Management, and Production/PSS infrastructure sustainment. GCSS- MC/LCM Increment 1 follows the Information Technology Infrastructure Library (ITIL) v3 based model for service operations. Processes managed within GCSS-MC/LCM Increment 1 service operations include request fulfillment, access management, event management, incident management, and problem management. To execute GCSS-MC/LCM Increment 1 service operation processes and functions, the GCSS-MC PMO has established the GOC and the Enterprise Service Desk. The GOC provides for the IT, Technical, and Application Management of the Production system. The GOC is comprised of technical Subject Matter Experts (SMEs) that oversee the daily operations of the system, focusing on system operation, maintenance, application, and infrastructure sustainment. The GOC, together with the Enterprise Service Desk, provides integrated support to manage and resolve service requests, events, incidents, and problems. The Enterprise Service Desk serves as the PMO’s interface to GCSS-MC/LCM Increment 1 users. The Enterprise Service Desk provides Request Fulfillment and Access Management support to GCSS-MC users, and together with the GOC, executes Event, Incident, and Problem Management processes. The Contractor shall execute GOC and Enterprise Service Desk services, functions and processes for the GCSS-MC/LCM Increment 1 Production system. The Contractor shall provide technical expertise in system administration, system integration, database administration, application administration, implementation of code, system software support, networking support, and Enterprise Service Desk to sustain 24-hour-a day/7-day-a- week/365-day-a-year system operations. The Contractor shall provide integrated incident/problem management to resolve issues and problems, and unplanned outages. The Contractor shall work cohesively with the GCSS-MC Government team, including SMEs, Systems Engineering, Cybersecurity, Business System Integration (BSI), and support contractors to ensure delivery of reliable and responsive Service Operations support.
Service Operations. The Contractor shall:
a) Maintain the availability, functionality, operability, compliance, responsiveness and operations of the EFiMS system;
b) Provide services under this section in accordance with Service Level Agreement(s) established at the task order level.
Service Operations. The service operations point(s) of the participant shall be responsible for the software operation with the platform service. Such point(s) shall take care of technical breakdowns on the part of participants and, together with SIX, ensure swift restoration of the services offered via the platform. Moreover, the service operations point shall receive maintenance information from SIX to be passed on internally to the respective points.
Service Operations. BBKSU Advice Service is open five days a week, Monday – Friday between 10:00-18:00 (excluding BBKSU and University closure days, national holidays and staff development days). Appointments are available between these times for a period of 30 minutes • All students requiring advice must fill in our Advice Case Consent form on the main page of our website: xxxx://xxx.xxxxxxxxxxxxx.xxx/bbksu-advice. This is essential when a client accesses the service for the first time • We aim to respond to all Case Consent Forms and emails within three to five working days. This may not always be possible during busy periods, times of office closure or staff annual leave. • We will provide written confirmation of an appointment to the client’s preferred e- mail account. The email address used by the Service is: • An Adviser is available to make face-to-face, MS Teams or telephone appointments • Where a client is required to attend a panel or a hearing such as Academic Misconduct, and would like a member of the BBKSU Advice Service to accompany them, we would ask that this request is made at the earliest opportunity in order to maximise the chance of having an adviser available. Unfortunately, there may be occasions where we cannot attend meetings due to staff availability • No single Adviser will be able to represent different clients involved in the same case • We reserve the right to cancel an appointment at short notice but will offer an alternative date and time if this occurs.
