Unauthorized Payments. 9.1. If you believe that any transaction has been incorrectly performed or was not authorized by You, You must inform our customer support as soon as possible via email, Live chat or other means of communication provided in the Verifo System. 9.2. You must check at least once a month the information on transactions executed in Your Accounts and to inform Verifo in writing (by e-mail) about any unauthorized or inappropriately executed payment transactions, the funds that do not belong to You credited to Your Accounts and any other mistakes, inconsistencies or inaccuracies in Your Accounts and in related transactions. Your notification must be submitted promptly, but not later than within 30 calendar days from the day Verifo has executed the payment transaction which is indicated by You as unauthorized or improperly executed. If You do not submit any such notifications by the specified time, You shall be deemed to have unconditionally agreed with the transactions executed in Your Account. 9.3. Where it is established that the transaction was not authorized by You or was incorrectly initiated or performed by Us and You have notified Us as soon as You noticed it but not later than within 13 months of the date of the unauthorized transaction was performed, We shall refund to You the full amount debited without authorization. 9.4. You agree to report unauthorized payments to relevant legal authorities and share with Verifo the reporting confirmation received from the relevant legal authorities. 9.5. You will be liable for: 9.5.1. All losses incurred in respect of a payment or currency exchange transaction, ATM withdrawal, other transactions made by Us which was not authorized by You, if you have acted fraudulently, unfairly or have intentionally or with gross negligence failed to comply with the obligations set out in part “Security” or you have not notified us on time in accordance with this Section; and 9.5.2. Where Clause 9.5.1 does not apply, up to 50 EUR of any losses incurred in respect of payment or currency exchange transaction, ATM withdrawal, other transactions which were not authorized by you related with usage of lost/stolen payment instrument or unlawful take over the instrument, where you have otherwise failed to comply with your obligations under part “Security”; 9.5.3. Except where You have acted fraudulently or with intentional or gross negligence, You will not be liable for any losses incurred in respect of a transaction which occurs after you have notified Us, without undue delay, on becoming aware of the loss, theft, misappropriation or unauthorized use of Your Account or other payment instrument.
Appears in 2 contracts
Samples: General Service Agreement, General Service Agreement
Unauthorized Payments. 9.1. If you believe that any transaction has been incorrectly performed or was not authorized by You, You must inform our Agent customer support as soon as possible via email, Live chat or other means of communication provided in the Verifo Agent System.
9.2. You must check at least once a month the information on transactions executed in Your Accounts and to inform Verifo Agent in writing (by e-mail) about any unauthorized or inappropriately executed payment transactions, the funds that do not belong to You credited to Your Accounts and any other mistakes, inconsistencies or inaccuracies in Your Accounts and in related transactions. Your notification must be submitted promptly, but not later than within 30 calendar days from the day Verifo has executed the payment transaction which is indicated by You as unauthorized or improperly executed. If You do not submit any such notifications by the specified time, You shall be deemed to have unconditionally agreed with the transactions executed in Your Account.
9.3. Where it is established that the transaction was not authorized by You or was incorrectly initiated or performed by Us and You have notified Us as soon as You noticed it but not later than within 13 months of the date of the unauthorized transaction was performed, We shall refund to You the full amount debited without authorization.
9.4. You agree to report unauthorized payments to relevant legal authorities and share with Agent and Verifo the reporting confirmation received from the relevant legal authorities.
9.5. You will be liable for:
9.5.1. All losses incurred in respect of a payment or currency exchange transaction, ATM withdrawal, other transactions made by Us which was not authorized by You, if you have acted fraudulently, unfairly or have intentionally or with gross negligence failed to comply with the obligations set out in part “Security” or you have not notified us on time in accordance with this Section; and
9.5.2. Where Clause 9.5.1 does not apply, up to 50 EUR of any losses incurred in respect of payment or currency exchange transaction, ATM withdrawal, other transactions which were not authorized by you related with to usage of lost/stolen payment instrument or unlawful take over the instrument, where you have otherwise failed to comply with your obligations under part “Security”;
9.5.3. Except where You have acted fraudulently or with intentional or gross negligence, You will not be liable for any losses incurred in respect of a transaction which occurs after you have notified UsVerifo and/or Agent, without undue delay, on becoming aware of the loss, theft, misappropriation or unauthorized use of Your Account or other payment instrument.
Appears in 2 contracts
Samples: General Service Agreement, General Service Agreement