Common use of Uptime Guarantee Clause in Contracts

Uptime Guarantee. 5.5.1 Whinstone guarantees an uptime percentage (percentage of time to maintain uninterrupted performance of the total Customer Equipment) of [***]% and no more than [***] days of planned downtime due to loss of power, construction, or network outage. 5.5.2 Whinstone will not charge Customer for any power cost during the period of which there is interrupted performance of the total Customer Equipment. 5.5.3 Whinstone will give at least twenty-four (24) hours advance notice to the Customer via email before any datacenter downtime, or any downtime affecting more than [***] machines at one time. 5.5.4 If any unplanned event causes more than [***]% of equipment to go offline, Whinstone will acknowledge the alert within 1 hour and report immediately to the Customer. Whinstone will attempt to begin remedy of the issue within 1 hour of alert acknowledgement and shall provide a full incident report within 5 business days of alert acknowledgement to the Customer.

Uptime Guarantee. 5.5.1 4.5.1 Whinstone guarantees an uptime percentage (percentage of time to maintain uninterrupted performance of the total Customer Equipment) of [***]% and no more than [***] days of planned downtime due to loss of power, construction, or network outage. 5.5.2 4.5.2 Whinstone will not charge Customer for any power cost during the period of which there is interrupted performance of the total Customer Equipment. 5.5.3 4.5.3 Whinstone will give at least twenty-four (24) hours advance notice to the Customer via email before any datacenter downtime, or any downtime affecting more than [***] machines at one time. 5.5.4 4.5.4 If any unplanned event causes more than [***]% of equipment to go offline, Whinstone will acknowledge the alert within 1 hour and report immediately to the Customer. Whinstone will attempt to begin remedy of the issue within 1 hour of alert acknowledgement and shall provide a full incident report within 5 business days of alert acknowledgement to the Customer.

Uptime Guarantee. 5.5.1 Whinstone guarantees an uptime percentage (percentage of time to maintain uninterrupted performance of the total Customer Equipment) of [***]% and no more than [***] days of planned downtime due to loss of power, construction, or network outage. 5.5.2 Whinstone will not charge Customer for any power cost during the period of which there is interrupted performance of the total Customer Equipment. 5.5.3 Whinstone will give at least twenty-four (24) hours advance notice to the Customer via email before any datacenter downtime, or any downtime affecting more than [***] machines at one time. 5.5.4 If any unplanned event causes more than [***]% of equipment to go offline, Whinstone will acknowledge the alert within 1 hour and report immediately to the Customer. Whinstone Xxxxxxxxx will attempt to begin remedy of the issue within 1 hour of alert acknowledgement and shall provide a full incident report within 5 business days of alert acknowledgement to the Customer.

Uptime Guarantee. 5.5.1 4.5.1 Whinstone guarantees an uptime percentage (percentage of time to maintain uninterrupted performance of the total Customer Equipment) of [***]% and no more than [***] days of planned downtime due to loss of power, construction, or network outage. 5.5.2 4.5.2 Whinstone will not charge Customer for any power cost during the period of which there is interrupted performance of the total Customer Equipment. 5.5.3 4.5.3 Whinstone will give at least twenty-four (24) hours advance notice to the Customer via email before any datacenter downtime, or any downtime affecting more than [***] machines at one time. 5.5.4 4.5.4 If any unplanned event causes more than [***]% of equipment to go offline, Whinstone will acknowledge the alert within 1 hour and report immediately to the Customer. Whinstone Xxxxxxxxx will attempt to begin remedy of the issue within 1 hour of alert acknowledgement and shall provide a full incident report within 5 business days of alert acknowledgement to the Customer.