Common use of Urgent Priority Clause in Contracts

Urgent Priority. For average initiation time for any urgent issues received by the IT Service Desk, calculated on a quarterly basis, DAG TECH shall use commercially reasonable efforts to initiate resolution within 10 minutes during “Business Hours”, which shall mean 9am to 5pm local time, during Business Days (as defined below). If DAG TECH determines at its sole discretion that on-site presence is necessary, DAG TECH shall provide an on-site presence within 4 Business Hours or as scheduled.

Urgent Priority. For average initiation time for any urgent issues received by the IT Service Desk, calculated on a quarterly basis, DAG TECH shall use commercially reasonable efforts to initiate resolution within 10 15 minutes during “Business Hours”, which shall mean 9am to 5pm local time, during Business Days (as defined below). If DAG TECH determines at its sole discretion that on-site presence is necessary, DAG TECH shall provide an on-site presence within 4 Business Hours or as scheduled.