Services and Service Levels. During each applicable Service Term (as such term may defined in one or more Service Orders executed by the Parties), Tealium will provide the Services to Customer. Each Service Order specifies an Authorized Usage Level. Customer will at all times ensure that either (a) its use of the Services does not exceed its Authorized Usage Level or (b) if its use of the Services exceeds the Authorized Usage Level, it will pay the Additional Usage Fee invoiced by Tealium according to the terms of the applicable Service Order and Section 4 below. Subject to all terms, conditions, and restrictions of the MSA (including but not limited to the Authorized Usage Level limitation set forth above), during the Service Term, Customer is authorized to use the Services on all Authorized Domains. Each Service Order will become part of this MSA upon execution by the Parties. Tealium will use commercially reasonable efforts to provide the Services in substantial accordance with the service levels set forth in the service level agreement attached hereto as Attachment A (the "SLA"). Except as otherwise provided in this MSA, the remedies set forth in the SLA will be Tealium’s sole liability, and Customer’s sole and exclusive remedy, for any failure of Tealium to provide the Services in substantial accordance with the SLA.
Services and Service Levels. 3.1. The Client can purchase a subscription to access and use a Service by following the relevant steps on the BEE123 Portal. Should the Client subscribe to use a Service, the Client will be bound for the full duration of the Subscription Period. Subscriptions to Services shall be for the Subscription Period commencing on the date of payment of the applicable Licence Fee.
3.2. Upon acceptance of a Proposal, and subject to payment of the applicable Fees and Charges, BEE123 grants the Client and its End Users the right to access and use the corresponding Service(s) via the BEE123 Portal only with the user roles according to the Client’s subscription type for the Subscription Period. This right is non- exclusive and non-transferable and limited by this Agreement.
3.3. By purchasing a subscription, the Client:
3.3.1. accepts the licence granted to it in terms hereof;
3.3.2. acknowledges that it will only use the Services in accordance with this Agreement;
3.3.3. is authorised only to use the Services for its own business purposes;
3.3.4. acknowledges and agrees that it shall not, whether directly or indirectly, provide access to the BEE123 Portal or the Services to any third party who is a competitor of BEE123, or who provides services or solutions which are similar to or the same as the BEE123 Portal or the Services; and
3.3.5. acknowledges that it obtains no rights of ownership of the Services or any part thereof whatsoever.
3.4. For so long as the Client pays the applicable Fees and Charges and has an active subscription to a Service, the Client may permit the agreed number of End Users to access and use the relevant subscription for such Service. The Client agrees to ensure that those End Users comply with this Agreement.
3.5. BEE123 will use its commercially reasonable endeavours to ensure that the Services are:
3.5.1. made available to the Client 24 (twenty-four) hours per day, 7 (seven) days per week and 365 (three hundred and sixty-five) days of each year; and
3.5.2. provided to the Client in accordance with the Service Levels.
3.6. From time to time the Client may change the identity of the individuals who are End Users. BEE123 reserves the right to limit the number of times, or the frequency with which, the Client can do this. BEE123 may notify the Client thereof before exercising this right.
3.7. Upon expiry of the then-current Subscription Period, the Client’s subscription to the Services will automatically be renewed for a further Subscription Per...
Services and Service Levels. Greenlots shall provide services and support according to the following terms:
Services and Service Levels. During each applicable Service Term, Tealium will provide the Services to Customer. Each Service Order specifies an Authorized Usage Level. Customer will ensure that either (a) its use of the Services does not exceed its Authorized Usage Level or (b) if its use of the Services exceeds the Authorized Usage Level, it will pay the Additional Usage Fee invoiced by Tealium according to the terms of the applicable Service Order and Section 4 below. During the Service Term, Customer is authorized to use the Services on all Authorized Domains in accordance with the MSA. Tealium will use commercially reasonable efforts to provide the Services in accordance with the service levels set forth in the service level agreement attached hereto as Attachment A (the "SLA"). Except as otherwise provided in this MSA, the remedies set forth in the SLA will be Tealium’s sole liability, and Customer’s sole and exclusive remedy, for any failure of Tealium to provide the Services in accordance with the SLA. Customer Assistance. Customer will supply Tealium personnel with such information, resources, and assistance as Tealium may reasonably request. Customer acknowledges and agrees that Tealium’s ability to successfully provide the Services in a timely manner is contingent upon its timely receipt from Customer of such information, resources and assistance as may be reasonably requested by Tealium. Tealium will have no liability for deficiencies or delays in the Services resulting from the acts or omissions of Customer, its agents, or employees or performance of the Services in accordance with Customer’s instructions. Without limiting the foregoing, if Tealium is unable to deploy all of the Services specified in the Service Order as a result of delay attributable to Customer, then all set-up fees specified in the Service Order will be deemed earned by Tealium and payable by Customer.
Services and Service Levels. 3.1. You can purchase a subscription to access and use a Service by following the relevant steps on the BEE123 Portal. Should you subscribe to use a Service, you will be bound for the full duration of the subscription period indicated on the Proposal or otherwise selected. Unless otherwise agreed to by us in writing, subscriptions to Services shall be for a 12 (twelve) month period commencing on the date of payment of the applicable Licence Fee.
3.2. Upon acceptance of a Proposal, and subject to payment of the applicable Fees and Charges, BEE123 grants you the right to access and use the corresponding Service(s) via the BEE123 Portal only with the user roles according to your subscription type for the relevant subscription period. This right is non-exclusive and non-transferable and limited by this Agreement.
3.3. By purchasing a subscription, you:
3.3.1. accept the licence granted to you in terms hereof;
3.3.2. acknowledge that you will only use the Services in accordance with this Agreement; 3.
Services and Service Levels. 5.01 Services a. Implementation Support: CRISP will make available the following Implementation Support Services to the Participant:
i. Establish environments (test, stage, production) for secure batch transactions (SFTP) and/or Direct secure web-based email;
ii. Configure environments based on CRISP Policies and Procedures regarding privacy, security, and consent policies;
iii. Conduct planning and decision sessions;
iv. Jointly document transactions;
v. Jointly document conversion requirements;
vi. Establish real-time notifications
vii. Test and validate real-time notifications;
viii. Establish batch transactions (health plan membership);
ix. Test and validate batch transactions;
Services and Service Levels. 7.1 In consideration of payment by GGO of the Ongoing Fees, AIL shall provide the Services, which shall include:
7.1.1 the training of, and the provision of technical documentation to, GGO and Intervening Companies, to enable the effective understanding, use and functioning of the Game Platform by GGO and Intervening Companies. All reasonable and documented travel and accommodation costs for such training and instruction shall be agreed in advance and paid for by GGO; and
7.1.2 maintaining and providing an efficient and effective call control facility to deal with fault calls made by GGO relating to the Game Platform and efficient and effective support staff to respond properly to such calls.
7.2 AIL warrants and undertakes that:
7.2.1 AIL shall provide the Services with reasonable care and skill, in accordance with good industry standards and the Services shall be provided substantially in accordance with the Service Level Agreement as set out in Schedule 2 hereto as well as in accordance with any additional descriptions and specifications which may be agreed in writing between the Parties from time to time and the Services shall be adequate and suited for the purpose envisaged by this Agreement;
7.2.2 AIL shall provide the Services in such a way as to not cause any material fault or malfunction in the Game Platform and so as not to cause any material interruption to the Games Global Games or to the business of GGO (other than any agreed, and/or unavoidable interruption which is required in order to perform the Services in a proper and efficient manner);
7.2.3 AIL shall keep good records relating to the Services provided to GGO, and shall manage and control any requests made for changes to the Services by GGO (which are agreed to by AIL). Requests for changes to be made to the Services shall be made by GGO according to the process detailed in clause 6.6; and
7.2.4 AIL shall maintain data backup equipment and procedures and shall exercise and install appropriate security measures to protect any part of the Game Platform which is licensed to GGO in terms of this Agreement and which is under AIL’s control or in its possession.
7.3 Where AIL uses sub-contractors, AIL shall at all times remain responsible for such sub-contractors.
7.4 The Parties agree that during the provision of the Services by AIL, GGO may provide AIL with the details of persons or entities which are designated by GGO as customers, agents, partners or suppliers to GGO (“Designated Parties”)...
Services and Service Levels. DAG TECH will provide A+ Animal Information Technology Support Services (“Services”) to the Master Account. Services mean those services covered in the applicable subscription plan, incorporated herein by reference, to which the CLIENT subscribes. Further, the Services are subject to the following service levels:
a. Priority Level Definition. The Services shall be categorized and addressed in accordance with the following Priority Levels:
i. Urgent – Critical Services down, company data loss, urgent security response, time sensitive offboarding.
ii. High – Non-critical Services down, User data loss, security response, normal offboarding.
iii. Normal – Resolutions, configuration modifications, Services optimization, onboarding, standard maintenance.
iv. Low – User preferences, User device optimization, low priority maintenance. The Priority Level shall be determined by DAG TECH at its sole discretion.
Services and Service Levels. The below terms apply to the applicable Warranty Service Upgrade and Post Warranty Service offerings available via Part Numbers and the following table describes the core service levels and the description of the Services available from Lenovo from November 2024 onwards.
(i) Lenovo Core On-Site Response Service Levels Service Level Service Level Descriptions Technician Installed Parts Standard Next Business Day (NBD) If a problem with your product cannot be resolved via eSupport / phone, a service technician will be dispatched to arrive at your location with a next business day target and with Parts if applicable. This service is available during normal business hours in the applicable market excluding local and national holidays. Notwithstanding anything to the contrary, if local market parts shipment times impact next business day delivery or response, Lenovo shall make commercially reasonable efforts to provide next business day delivery and service but shall not be responsible for such delivery or response times. Included Premier Next Business Day (NBD) This Service includes Premier Support – see section 4.3 If a problem with your product cannot be resolved via eSupport / phone, a service technician will be dispatched to arrive at your location with a next business day target and with Parts if applicable. This service is available during normal business hours in the applicable market excluding local and national holidays. Notwithstanding anything to the contrary, if local market parts shipment times impact next business day delivery or response, Lenovo shall make commercially reasonable efforts to provide next business day delivery and service but shall not be responsible for such delivery or response times. Included Premier 24x7 4Hr Response This Service includes Premier Support – see section 4.3 If a problem with your product cannot be resolved via eSupport / phone, a service technician will be dispatched to arrive at your location within a 4 hour target as described under the response time section of this agreement (Section 4.2.4), with Parts if applicable. This Service is available 24 hours per day, 7 days per week, 365 days per year. You acknowledge that a 4-hour on-site response is available for certain Lenovo products and locations. Where 4-hour on-site response is not available for a product or location, Lenovo offers a 4-hour response target from the time you submit your request for service to when the problem determination process starts. Thi...
