Service Desk. (1) GreenOrbit provides a managed service desk as part of the Hosted Service. The Customer can contact the service desk (contact details are set out in the Standard Cloud Support SLA to:
Service Desk. 2.1 The Service Desk provides a single point of contact for Customers and is available for the purpose of the reporting of incidents and the handling of enquiries from the Customer Administrators, or other personnel as expressly authorised by the Customer and notified to Accelerator.
Service Desk. 8.1.1 BT shall establish and shall operate a single fault reporting Service Desk (for which the contact details shall be contained in the Customer Handbook). This will operate 24 hours per day, 7 days per week for the purpose of the reporting of all Customer faults and the issuing of trouble tickets and logging of Remote Hands requests.
Service Desk. 38.1 The supplier must have a service desk throughout the contract period,
Service Desk. The supplier must have a service desk throughout the contract period, the service desk must be available: • 24/7 365 Days to log service impact calls • City business hours (Mon – Fri 7am to 5pm, excluding public holidays) for operational requests. The supplier must allow the city to interact with the service desk in which ever means necessary, the city has the right to refuse to interact with automated platforms, in such cases the supplier must provide mutually agreed alternate contact arrangements. The service desk must be operated and managed by the supplier. Should a supplier use a 3rd party infrastructure then the service desk of the supplier will remain the single point of contact for the city. Tenderers are to submit, either with their tender submission (attached to Schedule 15F), or within a specified timeframe after being requested to do so; proof of their service desk, which can be: o Call logging process on official tenderer’s letterhead; or o Call logging process on official tenderer’s brochure Change Management Service Providers must notify the City’s TOC in advance of any changes that will occur on the provider’s infrastructure that may impact the City’s services. The service provider will perform no configuration changes that will directly affect the City’s APN service during the City’s change freeze period unless the change is of a critical nature to maintain the availability of the City’s APN service. This freeze period will be provided to the service provider in advance.
Service Desk. AWS Managed Services staffs engineering operations with full- time Amazon employees to fulfill non-automated requests including Incident Management, Service Request Management, and Change Management. The Service Desk operates 24 x 7 365 days a year.
Service Desk. DAG TECH shall provide the CLIENT and its Users with a Service desk to address help requests in accordance with the following:
Service Desk. Service Provider’s Service Desk shall be the single point of contact for Authorized Users regarding Incidents, which include events that cause or may cause an interruption or reduction of service, as well as for requests for information and requests for services relating to all of DIR’s and DIR Customers’ IT Services. Service Provider’s responsibilities include:
Service Desk. This module assists with the management of service desk operations, including booking in repair orders, allocating loan vehicles and invoicing customers. This enables the following high level business processes: creation of repair orders with parts and labour prices; production of repair order estimates and invoices; allocation of appropriate internal and external repair costs; management of customers’ requirements for dealer assisted transportation; maintenance of vehicle service history.
Service Desk. Service Provider Service Desk shall provide a single point of contact for the MSI regarding Incidents, which include events that cause or may cause an interruption or reduction of service, as well as for requests for information and requests for services relating to all of DIR’s and DIR Customers’ Service Component-related Services. Service Provider responsibilities include:
