Common use of User Support Clause in Contracts

User Support. For the TERM OF SUPPORT specified under LEASE SPECIFICATIONS, OLI will provide the following services in support of the LESSEE’s use of The System (collectively, “User Support”), without a consultant fee being charged: (i) OLI will respond promptly to any and all requests by the LESSEE to correct material defects in The System, if any. Such requests may be submitted at any time by telephone or in writing and are to be directed to the OLI service representative designated. (ii) In connection with the correction of any defects in The System, OLI will provide the LESSEE a corrected program library of The System. (iii) OLI will provide the LESSEE with corrections developed by OLI and will periodically release fully updated System elements to the LESSEE. (iv) OLI will modify The System as needed (in the sole determination of OLI), to conform it to future Operating System releases. With respect to the User Support services, the LESSEE will reimburse OLI for mutually agreed to travel, materials and directly related expenses associated with such travel. OLI will make no other charges with respect to the User Support services herein described unless specifically noted above. The User Support services described here exclude the following: Enhancements of software functionality; and Enhancements of database coverage or improvements of the quality of reproducing experimental data. In case (i) or (ii) are requested by the LESSEE, the necessary work will be governed by a separate services agreement between the LESSEE and OLI.

User Support. (a) For the TERM OF SUPPORT specified under LEASE SPECIFICATIONS, OLI will provide the following services in support of the LESSEE’s use of The System (collectively, “User Support”), without a consultant fee being charged: (i) OLI will respond promptly to any and all requests by the LESSEE to correct material defects in The System, if any. Such requests may be submitted at any time by telephone or in writing and are to be directed to the OLI service representative designated. (ii) In connection with the correction of any defects in The System, OLI will provide the LESSEE a corrected program library of The System. (iii) OLI will provide the LESSEE with corrections developed by OLI and will periodically release fully updated System elements to the LESSEE. (iv) OLI will modify The System as needed (in the sole determination of OLI), to conform it to future Operating System releases. . (b) With respect to the User Support services, the LESSEE will reimburse OLI for mutually agreed to travel, materials and directly related expenses associated with such travel. OLI will make no other charges with respect to the User Support services herein described unless specifically noted above. . (c) The User Support services described here exclude the following: : (i) Enhancements of software functionality; and and (ii) Enhancements of database coverage or improvements of the quality of reproducing experimental data. In case (i) or (ii) are requested by the LESSEE, the necessary work will be governed by a separate services agreement between the LESSEE and OLI.