Common use of VEHICLE INSPECTION REPORTS Clause in Contracts

VEHICLE INSPECTION REPORTS. This evaluation process combines quantitative data with qualitative measurements. The evaluation will be scored on a total of 100 points. The number of points per each category is detailed below. Performance reductions in a given school year will remain in effect throughout the duration of the contract. Any performance reductions in subsequent years would be in addition to prior performance reductions under the same contract. Contractor Operations (18 points) gauges a company’s performance according to specific performance measures. These measures are:  Accidents (6 points)  Breakdowns (6 points)  Service Complaints (6 points) This data will be entered and stored in the MPS HEAT System. Weekly reports will be available for bus contractors to review. Survey Appraisals (18 points) will be distributed to the MPS transportation office staff monthly. The Manager of Transportation will award 8 points and Transportation Assistants will award 10 points. Contractor’s score will be based on the average of the monthly surveys provided. Contract Compliance Audit (14 points) will verify that the terms, conditions and dates reflected in the General Specifications and Operating Procedures and the Contract(s) are being met. On-site and document audits will be conducted by MPS staff annually. On-Time Performance (20 points) will utilize the Trapeze VEO NOW GPS system to track on-time performance. Bus Behavior Management (20 points) will measure operational compliance and effort to implement the MPS Bus Behavior Program. Vehicle Inspection Reports (10 points) measure the initial pass/fail rate of the annual state inspection of buses. The final evaluation tool is the award of extra points for customer service above expectations. The Director of Business and Transportation Services may award a point, up to a total of 10 points for extra-ordinary incidents of customer service. The award of these points will be at the sole discretion of the Director of Business and Transportation Services. A more detailed review of each evaluation criteria is provided below.

VEHICLE INSPECTION REPORTS. This evaluation process combines quantitative data with qualitative measurements. The evaluation will be scored on a total of 100 points. The number of points per each category is detailed below. Performance reductions in a given school year will remain in effect throughout the duration of the contract. Any performance reductions in subsequent years would be in addition to prior performance reductions under the same contract. Contractor Operations (18 points) gauges a company’s performance according to specific performance measures. These measures are:  ✓ Accidents (6 points)  ✓ Breakdowns (6 points)  ✓ Service Complaints (6 points) This data will be entered and stored in the MPS HEAT System. Weekly reports will be available for bus contractors to review. Survey Appraisals (18 points) will be distributed to the MPS transportation office staff monthly. The Manager of Transportation will award 8 points and Transportation Assistants will award 10 points. Contractor’s score will be based on the average of the monthly surveys provided. Contract Compliance Audit (14 points) will verify that the terms, conditions and dates reflected in the General Specifications and Operating Procedures and the Contract(s) are being met. On-site and document audits will be conducted by MPS staff annually. On-Time Performance (20 points) will utilize the Trapeze VEO NOW GPS system to track on-time performance. Bus Behavior Management (20 points) will measure operational compliance and effort to implement the MPS Bus Behavior Program. Vehicle Inspection Reports (10 points) measure the initial pass/fail rate of the annual state inspection of buses. The final evaluation tool is the award of extra points for customer service above expectations. The Director of Business and Transportation Services may award a point, up to a total of 10 points for extra-ordinary incidents of customer service. The award of these points will be at the sole discretion of the Director of Business and Transportation Services. A more detailed review of each evaluation criteria is provided below.

VEHICLE INSPECTION REPORTS. This evaluation process combines quantitative data with qualitative measurements. The evaluation will be scored on a total of 100 points. The number of points per each category is detailed below. Performance reductions in a given school year will remain in effect throughout the duration of the contract. Any performance reductions in subsequent years would be in addition to prior performance reductions under the same contract. Contractor Operations (18 points) gauges a company’s performance according to specific performance measures. These measures are:  ✓ Accidents (6 points)  ✓ Breakdowns (6 points)  ✓ Service Complaints (6 points) This data will be entered and stored in the MPS HEAT System. Weekly reports will be available for bus contractors to review. Survey Appraisals (18 points) will be distributed to the MPS transportation office staff monthly. The Manager of Transportation will award 8 points and Transportation Assistants will award 10 points. Contractor’s score will be based on the average of the monthly surveys provided. Contract Compliance Audit (14 points) will verify that the terms, conditions and dates reflected in the General Specifications and Operating Procedures and the Contract(s) are being met. On-site and document audits will be conducted by MPS staff annually. On-Time Performance (20 points) will utilize the Trapeze VEO NOW GPS system to track on-time performance. Bus Behavior Management (20 points) will measure operational compliance and effort to implement the MPS Bus Behavior Program. Vehicle Inspection Reports (10 points) measure the initial pass/fail rate of the annual state inspection of buses. The final evaluation tool is the award of extra points for customer service above expectations. The Director of Business and Transportation Services may award a point, up to a total of 10 points for extra-ordinary incidents of customer service. The award of these points will be at the sole discretion of the Director of Business and Transportation Services. A more detailed review of each evaluation criteria is provided below.. MPS will associate a dollar amount to each quality point which shall be applied to each point less than 25. For each point less than 25, that dollar amount shall be added to the base amount per bus. That dollar amount will be based on 25% of current fiscal average of a bus, which will then be divided by 25 for each point. The renewal award will be based on the evaluation score as in January of each school year and will be a cumulative score tabulating each year’s performance review while under the same contract – including extensions. A final evaluation score will be computed in June of each school year. Vendors may have their award adjusted downward if their performance has deteriorated significantly since January 20 of any given school year. A significant deterioration is defined as a 20% decrease in total points. When a New RFP has been issued, the median evaluation score from the totality of the current contract period shall be used as that Contractor’s quality point during the evaluation process. MPS School Visit Survey Form Date: Time: AM / PM (circle one) School: Bus Co: Reason for Visit: Behavior Management Late Bus Safety Training Program Observation/Preventative Other (explain) Route Concerns Noted: Proposed Resolution:

VEHICLE INSPECTION REPORTS. This evaluation process combines quantitative data with qualitative measurements. The evaluation will be scored on a total of 100 points. The number of points per each category is detailed below. Performance reductions in a given school year will remain in effect throughout the duration of the contract. Any performance reductions in subsequent years would be in addition to prior performance reductions under the same contract. Contractor Operations (18 points) gauges a company’s performance according to specific performance measures. These measures are:  ✓ Accidents (6 points)  ✓ Breakdowns (6 points)  ✓ Service Complaints (6 points) This data will be entered and stored in the MPS HEAT System. Weekly reports will be available for bus contractors companies to review. Survey Appraisals (18 points) will be distributed to the MPS transportation office staff monthlystaff. The Manager of Transportation will award 8 points and Transportation Assistants will award 10 points. Contractor’s score will be based on the average of the monthly surveys provided. Contract Compliance Audit (14 points) will verify that the terms, conditions and dates reflected in the 2015-2016 General Specifications and Operating Procedures and the Contract(s) are being met. On-site and document audits will be conducted by MPS staff annuallystaff. On-Time Performance (20 points) will utilize the Trapeze VEO NOW AVL/GPS system to track on-time performance. Bus Behavior Management (20 points) will measure operational compliance and effort to implement the MPS Bus Behavior Program. Vehicle Inspection Reports (10 points) measure the initial pass/fail rate of the annual state inspection of buses. The final evaluation tool is the award of extra points for customer service above expectations. The Director of Business and Services and/or the Manager of Transportation Services may award a point, up to a total of 10 points for extra-ordinary incidents of customer service. The award of these points will be at the sole discretion of the Director of Business and Transportation Servicesservices and/or the Manager of Transportation. A more detailed review of each evaluation criteria is provided below.

VEHICLE INSPECTION REPORTS. This evaluation process combines quantitative data with qualitative measurements. The evaluation will be scored on a total of 100 points. The number of points per each category is detailed below. Performance reductions in a given school year will remain in effect throughout the duration of the contract. Any performance reductions in subsequent years would be in addition to prior performance reductions under the same contract. Contractor Operations (18 points) gauges a company’s performance according to specific performance measures. These measures are:  Accidents (6 points)  Breakdowns (6 points)  Service Complaints (6 points) This data will be entered and stored in the MPS HEAT System. Weekly reports will be available for bus contractors companies to review. Survey Appraisals (18 points) will be distributed to the MPS transportation office staff monthlystaff. The Manager of Transportation will award 8 points and Transportation Assistants will award 10 points. Contractor’s score will be based on the average of the monthly surveys provided. Contract Compliance Audit (14 points) will verify that the terms, conditions and dates reflected in the 2015-2016 General Specifications and Operating Procedures and the Contract(s) are being met. On-site and document audits will be conducted by MPS staff annuallystaff. On-Time Performance (20 points) will utilize the Trapeze VEO NOW AVL/GPS system to track on-time performance. Bus Behavior Management (20 points) will measure operational compliance and effort to implement the MPS Bus Behavior Program. Vehicle Inspection Reports (10 points) measure the initial pass/fail rate of the annual state inspection of buses. The final evaluation tool is the award of extra points for customer service above expectations. The Director of Business and Services and/or the Manager of Transportation Services may award a point, up to a total of 10 points for extra-ordinary incidents of customer service. The award of these points will be at the sole discretion of the Director of Business and Transportation Servicesservices and/or the Manager of Transportation. A more detailed review of each evaluation criteria is provided below.

VEHICLE INSPECTION REPORTS. This evaluation process combines quantitative data with qualitative measurements. The evaluation will be scored on a total of 100 points. The number of points per each category is detailed below. Performance reductions in a given school year will remain in effect throughout the duration of the contract. Any performance reductions in subsequent years would be in addition to prior performance reductions under the same contract. Contractor Operations (18 points) gauges a company’s performance according to specific performance measures. These measures are:  ✓ Accidents (6 points)  ✓ Breakdowns (6 points)  ✓ Service Complaints (6 points) This data will be entered and stored in the MPS HEAT System. Weekly reports will be available for bus contractors to review. Survey Appraisals (18 points) will be distributed to the MPS transportation office staff monthly. The Manager of Transportation will award 8 points and Transportation Assistants will award 10 points. Contractor’s score will be based on the average of the monthly surveys provided. Contract Compliance Audit (14 points) will verify that the terms, conditions and dates reflected in the General Specifications and Operating Procedures and the Contract(s) are being met. On-site and document audits will be conducted by MPS staff annually. On-Time Performance (20 points) will utilize the Trapeze VEO NOW GPS system to track on-time performance. Bus Behavior Management (20 points) will measure operational compliance and effort to implement the MPS Bus Behavior Program. Vehicle Inspection Reports (10 points) measure the initial pass/fail rate of the annual state inspection of buses. The final evaluation tool is the award of extra points for customer service above expectations. The Director of Business and Transportation Services may award a point, up to a total of 10 points for extra-ordinary incidents of customer service. The award of these points will be at the sole discretion of the Director of Business and Transportation Services. A more detailed review of each evaluation criteria is provided below.. (ATTACHMENT 5) ACTION ON THE AWARD OF PROFESSIONAL SERVICES CONTRACTS RELATED TO TRANSPORTATION Contract Requisition Number: CR056183 Contract Number: C030682 Vendor Number: V031247 HUB Compliance (§1.3.2 of RFP) (M) MPS will associate a dollar amount to each quality point which shall be applied to each point less than 25. For each point less than 25, that dollar amount shall be added to the base amount per bus. That dollar amount will be based on 25% of current fiscal average of a bus, which will then be divided by 25 for each point. The renewal award will be based on the evaluation score as in January of each school year and will be a cumulative score tabulating each year’s performance review while under the same contract – including extensions. A final evaluation score will be computed in June of each school year. Vendors may have their award adjusted downward if their performance has deteriorated significantly since January 20 of any given school year. A significant deterioration is defined as a 20% decrease in total points. When a New RFP has been issued, the median evaluation score from the totality of the current contract period shall be used as that Contractor’s quality point during the evaluation process. MPS School Visit Survey Form Date: Time: AM / PM (circle one) School: Bus Co: Reason for Visit: Behavior Management Late Bus Safety Training Program Observation/Preventative Other (explain) Route Concerns Noted: Proposed Resolution:

VEHICLE INSPECTION REPORTS. This evaluation process combines quantitative data with qualitative measurements. The evaluation will be scored on a total of 100 points. The number of points per each category is detailed below. Performance reductions in a given school year will remain in effect throughout the duration of the contract. Any performance reductions in subsequent years would be in addition to prior performance reductions under the same contract. Contractor Operations (18 points) gauges a company’s performance according to specific performance measures. These measures are:  ✓ Accidents (6 points)  ✓ Breakdowns (6 points)  ✓ Service Complaints (6 points) This data will be entered and stored in the MPS HEAT Bus Complaint System. Weekly reports will be available for bus contractors to review. Survey Appraisals (18 points) will be distributed to the MPS transportation office staff monthly. The Manager of Transportation will award 8 points and Transportation Assistants will award 10 points. Contractor’s score will be based on the average of the monthly surveys provided. Contract Compliance Audit (14 points) will verify that the terms, conditions and dates reflected in the General Specifications and Operating Procedures and the Contract(s) are being met. On-site and document audits will be conducted by MPS staff annually. On-Time Performance (20 points) will utilize the Trapeze VEO NOW GPS system to track on-time performance. Bus Behavior Management (20 points) will measure operational compliance and effort to implement the MPS Bus Behavior Program. Vehicle Inspection Reports (10 points) measure the initial pass/fail rate of the annual state inspection of buses. The final evaluation tool is the award of extra points for customer service above expectations. The Director of Business and Transportation Services may award a point, up to a total of 10 points for extra-ordinary incidents of customer service. The award of these points will be at the sole discretion of the Director of Business and Transportation Services. A more detailed review of each evaluation criteria is provided below.. (ATTACHMENT 8) ACTION ON THE AWARD OF PROFESSIONAL SERVICES CONTRACTS Attachment A MPS School Visit Survey Form Date: Time: AM / PM (circle one) School: Bus Co: Reason for Visit: Behavior Management Late Bus Safety Training Program Observation/Preventative Other (explain) Route Concerns Noted: Proposed Resolution: Bus Contractor Representative School Administrator/Designee

VEHICLE INSPECTION REPORTS. This evaluation process combines quantitative data with qualitative measurements. The evaluation will be scored on a total of 100 points. The number of points per each category is detailed below. Performance reductions in a given school year will remain in effect throughout the duration of the contract. Any performance reductions in subsequent years would be in addition to prior performance reductions under the same contract. Contractor Operations (18 points) gauges a company’s performance according to specific performance measures. These measures are:  ✓ Accidents (6 points)  ✓ Breakdowns (6 points)  ✓ Service Complaints (6 points) This data will be entered and stored in the MPS HEAT System. Weekly reports will be available for bus contractors to review. Survey Appraisals (18 points) will be distributed to the MPS transportation office staff monthly. The Manager of Transportation will award 8 points and Transportation Assistants will award 10 points. Contractor’s score will be based on the average of the monthly surveys provided. Contract Compliance Audit (14 points) will verify that the terms, conditions and dates reflected in the General Specifications and Operating Procedures and the Contract(s) are being met. On-site and document audits will be conducted by MPS staff annually. On-Time Performance (20 points) will utilize the Trapeze VEO NOW GPS system to track on-time performance. Bus Behavior Management (20 points) will measure operational compliance and effort to implement the MPS Bus Behavior Program. Vehicle Inspection Reports (10 points) measure the initial pass/fail rate of the annual state inspection of buses. The final evaluation tool is the award of extra points for customer service above expectations. The Director of Business and Transportation Services may award a point, up to a total of 10 points for extra-ordinary incidents of customer service. The award of these points will be at the sole discretion of the Director of Business and Transportation Services. A more detailed review of each evaluation criteria is provided below.. (ATTACHMENT 25) ACTION ON THE AWARD OF PROFESSIONAL SERVICES CONTRACTS RELATED TO TRANSPORTATION Contract Requisition Number: CR056521 Contract Number: C030768 Vendor Number: V031248 ITHE SIX-PART CONTRACTOR EVALUATION

VEHICLE INSPECTION REPORTS. This evaluation process combines quantitative data with qualitative measurements. The evaluation will be scored on a total of 100 points. The number of points per each category is detailed below. Performance reductions in a given school year will remain in effect throughout the duration of the contract. Any performance reductions in subsequent years would be in addition to prior performance reductions under the same contract. Contractor Operations (18 points) gauges a company’s performance according to specific performance measures. These measures are:  ✓ Accidents (6 points)  ✓ Breakdowns (6 points)  ✓ Service Complaints (6 points) This data will be entered and stored in the MPS HEAT System. Weekly reports will be available for bus contractors to review. Survey Appraisals (18 points) will be distributed to the MPS transportation office staff monthly. The Manager of Transportation will award 8 points and Transportation Assistants will award 10 points. Contractor’s score will be based on the average of the monthly surveys provided. Contract Compliance Audit (14 points) will verify that the terms, conditions and dates reflected in the General Specifications and Operating Procedures and the Contract(s) are being met. On-site and document audits will be conducted by MPS staff annually. On-Time Performance (20 points) will utilize the Trapeze VEO NOW GPS system to track on-time performance. Bus Behavior Management (20 points) will measure operational compliance and effort to implement the MPS Bus Behavior Program. Vehicle Inspection Reports (10 points) measure the initial pass/fail rate of the annual state inspection of buses. The final evaluation tool is the award of extra points for customer service above expectations. The Director of Business and Transportation Services may award a point, up to a total of 10 points for extra-ordinary incidents of customer service. The award of these points will be at the sole discretion of the Director of Business and Transportation Services. A more detailed review of each evaluation criteria is provided below.. RFP 1050 for Additional Bussing Services for MPS Students (Regular, Suburban and Special Education) Exhibit A MPS School Visit Survey Form Date: Time: AM / PM (circle one) School: Bus Co: Reason for Visit: Behavior Management Late Bus Safety Training Program Observation/Preventative Other (explain) Route Concerns Noted: Proposed Resolution: Bus Contractor Representative School Administrator/Designee

VEHICLE INSPECTION REPORTS. This evaluation process combines quantitative data with qualitative measurements. The evaluation will be scored on a total of 100 points. The number of points per each category is detailed below. Performance reductions in a given school year will remain in effect throughout the duration of the contract. Any performance reductions in subsequent years would be in addition to prior performance reductions under the same contract. Contractor Operations (18 points) gauges a company’s performance according to specific performance measures. These measures are:  ✓ Accidents (6 points)  ✓ Breakdowns (6 points)  ✓ Service Complaints (6 points) This data will be entered and stored in the MPS HEAT Bus Complaint System. Weekly reports will be available for bus contractors to review. Survey Appraisals (18 points) will be distributed to the MPS transportation office staff monthly. The Manager of Transportation will award 8 points and Transportation Assistants will award 10 points. Contractor’s score will be based on the average of the monthly surveys provided. Contract Compliance Audit (14 points) will verify that the terms, conditions and dates reflected in the General Specifications and Operating Procedures and the Contract(s) are being met. On-site and document audits will be conducted by MPS staff annually. On-Time Performance (20 points) will utilize the Trapeze VEO NOW GPS system to track on-time performance. Bus Behavior Management (20 points) will measure operational compliance and effort to implement the MPS Bus Behavior Program. Vehicle Inspection Reports (10 points) measure the initial pass/fail rate of the annual state inspection of buses. The final evaluation tool is the award of extra points for customer service above expectations. The Director of Business and Transportation Services may award a point, up to a total of 10 points for extra-ordinary incidents of customer service. The award of these points will be at the sole discretion of the Director of Business and Transportation Services. A more detailed review of each evaluation criteria is provided below.. (ATTACHMENT 2) ACTION ON THE AWARD OF PROFESSIONAL SERVICES CONTRACTS Attachment A MPS School Visit Survey Form Date: Time: AM / PM (circle one) School: Bus Co: Reason for Visit: Behavior Management Late Bus Safety Training Program Observation/Preventative Other (explain) Route Concerns Noted: Proposed Resolution: Bus Contractor Representative School Administrator/Designee

VEHICLE INSPECTION REPORTS. This evaluation process combines quantitative data with qualitative measurements. The evaluation will be scored on a total of 100 points. The number of points per each category is detailed below. Performance reductions in a given school year will remain in effect throughout the duration of the contract. Any performance reductions in subsequent years would be in addition to prior performance reductions under the same contract. Contractor Operations (18 points) gauges a company’s performance according to specific performance measures. These measures are:  ✓ Accidents (6 points)  ✓ Breakdowns (6 points)  ✓ Service Complaints (6 points) This data will be entered and stored in the MPS HEAT Bus Complaint System. Weekly reports will be available for bus contractors to review. Survey Appraisals (18 points) will be distributed to the MPS transportation office staff monthly. The Manager of Transportation will award 8 points and Transportation Assistants will award 10 points. Contractor’s score will be based on the average of the monthly surveys provided. Contract Compliance Audit (14 points) will verify that the terms, conditions and dates reflected in the General Specifications and Operating Procedures and the Contract(s) are being met. On-site and document audits will be conducted by MPS staff annually. On-Time Performance (20 points) will utilize the Trapeze VEO NOW GPS system to track on-time performance. Bus Behavior Management (20 points) will measure operational compliance and effort to implement the MPS Bus Behavior Program. Vehicle Inspection Reports (10 points) measure the initial pass/fail rate of the annual state inspection of buses. The final evaluation tool is the award of extra points for customer service above expectations. The Director of Business and Transportation Services may award a point, up to a total of 10 points for extra-ordinary incidents of customer service. The award of these points will be at the sole discretion of the Director of Business and Transportation Services. A more detailed review of each evaluation criteria is provided below.. (ATTACHMENT 7) ACTION ON THE AWARD OF PROFESSIONAL SERVICES CONTRACTS Attachment A MPS School Visit Survey Form Date: Time: AM / PM (circle one) School: Bus Co: Reason for Visit: Behavior Management Late Bus Safety Training Program Observation/Preventative Other (explain) Route Concerns Noted: Proposed Resolution: Bus Contractor Representative School Administrator/Designee

VEHICLE INSPECTION REPORTS. This evaluation process combines quantitative data with qualitative measurements. The evaluation will be scored on a total of 100 points. The number of points per each category is detailed below. Performance reductions in a given school year will remain in effect throughout the duration of the contract. Any performance reductions in subsequent years would be in addition to prior performance reductions under the same contract. Contractor Operations (18 points) gauges a company’s performance according to specific performance measures. These measures are:  ✓ Accidents (6 points)  ✓ Breakdowns (6 points)  ✓ Service Complaints (6 points) This data will be entered and stored in the MPS HEAT System. Weekly reports will be available for bus contractors to review. Survey Appraisals (18 points) will be distributed to the MPS transportation office staff monthly. The Manager of Transportation will award 8 points and Transportation Assistants will award 10 points. Contractor’s score will be based on the average of the monthly surveys provided. Contract Compliance Audit (14 points) will verify that the terms, conditions and dates reflected in the General Specifications and Operating Procedures and the Contract(s) are being met. On-site and document audits will be conducted by MPS staff annually. On-Time Performance (20 points) will utilize the Trapeze VEO NOW GPS system to track on-time performance. Bus Behavior Management (20 points) will measure operational compliance and effort to implement the MPS Bus Behavior Program. Vehicle Inspection Reports (10 points) measure the initial pass/fail rate of the annual state inspection of buses. The final evaluation tool is the award of extra points for customer service above expectations. The Director of Business and Transportation Services may award a point, up to a total of 10 points for extra-ordinary incidents of customer service. The award of these points will be at the sole discretion of the Director of Business and Transportation Services. A more detailed review of each evaluation criteria is provided below.. (ATTACHMENT 2) ACTION ON THE AWARD OF PROFESSIONAL SERVICES CONTRACTS RELATED TO TRANSPORTATION Contract Requisition Number: CR055428 Contract Number: C030647 Vendor Number: V016471 HUB Compliance (§1.3.2 of RFP) (M) MPS will associate a dollar amount to each quality point which shall be applied to each point less than 25. For each point less than 25, that dollar amount shall be added to the base amount per bus. That dollar amount will be based on 25% of current fiscal average of a bus, which will then be divided by 25 for each point. The renewal award will be based on the evaluation score as in January of each school year and will be a cumulative score tabulating each year’s performance review while under the same contract – including extensions. A final evaluation score will be computed in June of each school year. Vendors may have their award adjusted downward if their performance has deteriorated significantly since January 20 of any given school year. A significant deterioration is defined as a 20% decrease in total points. When a New RFP has been issued, the median evaluation score from the totality of the current contract period shall be used as that Contractor’s quality point during the evaluation process. MPS School Visit Survey Form Date: Time: AM / PM (circle one) School: Bus Co: Reason for Visit: Behavior Management Late Bus Safety Training Program Observation/Preventative Other (explain) Route Concerns Noted: Proposed Resolution:

VEHICLE INSPECTION REPORTS. This evaluation process combines quantitative data with qualitative measurements. The evaluation will be scored on a total of 100 points. The number of points per each category is detailed below. Performance reductions in a given school year will remain in effect throughout the duration of the contract. Any performance reductions in subsequent years would be in addition to prior performance reductions under the same contract. Contractor Operations (18 points) gauges a company’s performance according to specific performance measures. These measures are:  ✓ Accidents (6 points)  ✓ Breakdowns (6 points)  ✓ Service Complaints (6 points) This data will be entered and stored in the MPS HEAT System. Weekly reports will be available for bus contractors to review. Survey Appraisals (18 points) will be distributed to the MPS transportation office staff monthly. The Manager of Transportation will award 8 points and Transportation Assistants will award 10 points. Contractor’s score will be based on the average of the monthly surveys provided. Contract Compliance Audit (14 points) will verify that the terms, conditions and dates reflected in the General Specifications and Operating Procedures and the Contract(s) are being met. On-site and document audits will be conducted by MPS staff annually. On-Time Performance (20 points) will utilize the Trapeze VEO NOW GPS system to track on-time performance. Bus Behavior Management (20 points) will measure operational compliance and effort to implement the MPS Bus Behavior Program. Vehicle Inspection Reports (10 points) measure the initial pass/fail rate of the annual state inspection of buses. The final evaluation tool is the award of extra points for customer service above expectations. The Director of Business and Transportation Services may award a point, up to a total of 10 points for extra-ordinary incidents of customer service. The award of these points will be at the sole discretion of the Director of Business and Transportation Services. A more detailed review of each evaluation criteria is provided below.. (ATTACHMENT 4) ACTION ON THE AWARD OF PROFESSIONAL SERVICES CONTRACTS RELATED TO TRANSPORTATION Contract Requisition Number: CR05553 l Contract Number: C030645 Vendor Number: V031963