Very High. An Incident should be categorized with the priority "Very High" if the incident reported has very serious consequences for normal business processes or IT processes related to core business processes, and urgent work cannot be performed. This is generally caused by the following circumstances: • A PRD system is completely down. • The imminent go-live or upgrade is jeopardized. • The core business processes of Customer are seriously affected. • A workaround is not available. The Incident requires immediate processing because the malfunction may cause serious losses.
Appears in 7 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
