Common use of Virus detection Clause in Contracts

Virus detection. 3.1 We will protect you from infection by 100% of all Known Viruses contained inside email that has passed through the EMS. This excludes links (URLs) inside email messages that take you to a website where viruses can be downloaded. 3.2 In the event that one or more Known Viruses in any calendar month passes through the EMS undetected and infects your systems, following a request submitted by you in accordance with the procedure detailed above in clause 7 of the SLA, we will credit you with one (1) day’s Service Credit, subject to you providing evidence acceptable to us that the EMS failed to detect the Known Virus within seven (7) Business Days of the Virus infection, and the claim being approved. 3.3 The Virus Detection SLA for EMS will not apply if: (a) the virus was contained inside an email that could not be analysed by the EMS, such as encrypted email or a password protected file; (b) the Virus infection occurred because an email which had been identified as containing a Virus was released by us on your request, or released by you through the administration portal; or (c) there is deliberate self-infection by you.

Virus detection. 3.1 We will protect you from infection by 100% of all Known Viruses contained inside email that has passed through the EMS. This excludes links (URLs) inside email messages that take you to a website where viruses can be downloaded. 3.2 In the event that one or more Known Viruses in any calendar month passes through the EMS undetected and infects your systems, following a request submitted by you in accordance with the procedure detailed above in clause 7 of the SLA7, we will credit you with one (1) day’s Service Credit, subject to you providing evidence acceptable to us that the EMS failed to detect the Known Virus within seven (7) Business Days days of the Virus infection, and the claim being approved. 3.3 The Virus Detection SLA for EMS will not apply if: (a) the virus was contained inside an email that could not be analysed by the EMS, such as encrypted email or a password protected file; (b) the Virus infection occurred because an email which had been identified as containing a Virus was released by us on your request, or released by you through the administration portal; or (c) there is deliberate self-infection by you.