Common use of Vulnerability and Patch Management Clause in Contracts

Vulnerability and Patch Management. Genesys will maintain a vulnerability management program based on industry standard practices that routinely assesses the Data Center environment. Routine network and server scans will be scheduled and completed on a regular basis. The scan results will be analyzed to confirm identified vulnerabilities, and remediation will be scheduled within a timeframe commensurate with the relative risk. Genesys will monitor a variety of vulnerability advisory services to ensure that newly identified vulnerabilities are appropriately evaluated for possible impact to the Genesys PureConnect Cloud Service. Critical and high-risk vulnerabilities will be promptly addressed following the patch management and change management processes.

Vulnerability and Patch Management. Genesys will maintain a vulnerability management program based on industry standard practices that routinely assesses assesse the Data Center environment. Routine network and server scans will be scheduled and completed on a regular basis. The scan results will be analyzed to confirm identified vulnerabilities, and remediation will be scheduled within a timeframe commensurate with the relative risk. Genesys will monitor a variety of vulnerability advisory services to ensure that newly identified vulnerabilities are appropriately evaluated for possible impact to the Genesys PureConnect Cloud Service. Critical and high-risk vulnerabilities will be promptly addressed following the patch management and change management processes.