We give customers choices about how their Information will be used. We give customers the choice of not receiving promotions and marketing offers. These include product and service offers from American Express businesses and those made by other well established companies. This will not limit information we may provide you when you contact us. In addition, we will continue to provide information to our customers in keeping with the nature of their relationship with us. If you do not wish to receive promotions and marketing offers, please call us at 0-000-000-0000 or you can manage your marketing preferences through Online Services (if enrolled) at xxx.xxxxxxxxxxxxxxx.xxx/xxxxxx/xxxxXX. You can choose to be excluded from all promotions or from certain promotions based on the partial exclusions that we may make available. Your request will be processed promptly but may not be captured for promotions already in progress. Subject to legal and contractual restrictions, you can withdraw your consent to our use of your Information at any time with reasonable notice. For example, as described above you may choose not to receive marketing offers or other promotional materials. If you refuse or withdraw your consent for any purpose that is required by us to fulfill our product or service contract with you, we will not be able to provide you, or continue to provide you, with the product or service. In some cases, certain consents are mandatory and cannot be withdrawn. For example, once you have a card or other credit product from us, you may not withdraw your consent relating to ongoing collection and disclosure of credit information. This is necessary to support and maintain the integrity of the credit granting process. Similarly, you cannot withdraw your consent on matters that are essential to the management of our businesses, including the disclosure of Information when we assign our rights to others such as for the sale or collection of debts.
We give customers rights to access, correct and dispose of their Information. Customers have access to Information that is reasonably available and retrievable in the ordinary course of business. Upon written specific request, we will disclose to customers Information about them in our custody and control, and customers may correct Information about them that is inaccurate or incomplete or request that their Information be disposed. We will respond to a customer’s request, and advise the customer in advance of any charges for copies. Some information may not be accessed or disposed if it refers to others, is subject to legal privilege, contains confidential information, cannot be retrieved using a customer’s name or account number, cannot be disclosed for legal reasons, or as otherwise permitted by law. If we are informed and it is determined that a customer’s Information in our files is inaccurate, we will correct it. Customers may exercise their rights to access, correct or dispose their Information by writing to the Person in Charge of the protection of personal information: Chief Privacy Officer, Amex Canada, PO Box 0000 XXX X, Xxxxxxx, XX X0X 0X0. We will respond to a written request from you within 30 days of its receipt. If for any reason we deny your request, we will provide you with written reasons.
