Common use of WHAT ARE YOUR OBLIGATIONS IN THE EVENT Clause in Contracts

WHAT ARE YOUR OBLIGATIONS IN THE EVENT. OF A CLAIMABLE LOSS? You should: Send the Insurer any documents needed to complete the claim and thereby evidence the validity and amount of the claim. In all cases, the originals of the itemised invoices of the travel agent or tour operator showing the land and transport services will be systematically requested of you. If the medical details necessary for the claim to be examined are not disclosed to our medical examiner, the claim cannot be processed and settled. You should send us your claim notification to: Gritchen Tolède et Associés 00 Xxx Xxxxxxx Xxxxxx CS70139 18021 Bourges Cedex France Effective date Cover expires Replacement vehicle: on the scheduled day of departure – at the place to report to that is indicated by the organiser Replacement vehicle : on the scheduled day of return – (at the place from which the group disperses) REPLACEMENT VEHICLE "Replacement vehicle" cover applies if difficulties arise following the immobilisation of your vehicle following a breakdown, damage to the vehicle or theft during the covered stay. If the vehicle is immobilised for more than 24 hours or the time needed to repair it is greater than 8 hours or the stolen vehicle has not been found within 48 hours, we will provide and pay for a replacement vehicle of a similar type to the immobilised vehicle for maximum 3 consecutive days. Under all circumstances this only applies while the vehicle is immobilised. Conditions for provision of a replacement vehicle: - the type of replacement vehicle is equivalent to that of the immobilised vehicle - the replacement vehicle must be returned to the agency from which it was collected - you must comply with the conditions required by the vehicle rental companies. WHAT WE EXCLUDE In addition to the exclusions appearing in the section "What are the general exclusions applicable to all of our cover packages?", we cannot intervene or compensate if immobilisation is due to:  running out of fuel or using the wrong fuel.  punctured tyres.  losing, mislaying, theft or breakage of keys other than breakage of the key in the vehicle's steering anti-theft system.  repetitive breakdowns of the same type caused by failure to repair the vehicle after our agents have initially intervened during the month preceding the event.  air conditioning problems and breakdowns.  unless stated otherwise in the contract, damage to bodywork that does not result in immobilisation of the vehicle.  consequences of the immobilisation of the vehicle in order to perform maintenance operations. Our cover excludes reimbursements of:  fuel costs  personal items and effects left in and/or on the vehicle  customs and surveillance costs other than those previously agreed on by the assistance department  goods and animals being carried  vehicle repair and towing costs, spare parts  all costs other than coverage of a replacement vehicle within the limits provided for in the table of cover. Immobilisation of the following vehicles is excluded from replacement vehicle cover:  motorcycles with an engine capacity of less than 125 cm3  les mopeds, auto-cycles  luggage trailers of a total authorised loaded weight of more than 750 kg  non-standard trailers and all trailers other than those intended for carrying luggage, as well as boat trailers and vehicle-carrying trailers  registered motorised quadricycles authorised to be driven without a licence  vehicles intended to carry people for money such as driving-school cars, ambulances, taxis, hearses and other funeral vehicles, hired vehicles  vehicles designed to transport goods and animals. FORGOTTEN ITEM LEFT BEHIND IN THE RENTED ACCOMMODATION DISPOSITIONS GÉNÉRALES WHAT WE EXCLUDE We reimburse you for the cost of having the forgotten Item left behind in the rented accommodation shipped to your home subject to the ceilings shown in the Schedule of Cover, upon presentation of an original postage receipt. The cover applies to a single forgotten Item per rented accommodation unit, with it being hereby stipulated that the said forgotten Item must not exceed the following weight and dimensions: • Maximum weight: fewer than 10 kilogrammes; • Maximum sizes: the sum of the length, width and height of the parcel must not exceed 150 centimetres. Under no circumstances may the Insurer be considered liable for: • delays and delivery times for which the transport provider selected to deliver the Item is responsible; • the breakage, loss, damage or theft of the lost Item during transportation; • consequences resulting from the nature of the forgotten Item; • a refusal by the national or international customs authorities to authorise the shipment of the forgotten Item.

WHAT ARE YOUR OBLIGATIONS IN THE EVENT. OF A CLAIMABLE LOSS? You should: Send the Insurer any documents needed to complete the claim and thereby evidence the validity and amount of the claim. In all cases, the originals of the itemised invoices of the travel agent or tour operator showing the land and transport services will be systematically requested of you. If the medical details necessary for the claim to be examined are not disclosed to our medical examiner, the claim cannot be processed and settled. You should send us your claim notification to: Gritchen Tolède et Associés 00 Xxx Xxxxxxx Xxxxxx CS70139 18021 Bourges Cedex France Effective date Cover expires Replacement vehicle: on the scheduled day of departure – at the place to report to that is indicated by the organiser Replacement vehicle : on the scheduled day of return – (at the place from which the group disperses) REPLACEMENT VEHICLE "Replacement vehicle" cover applies if difficulties arise following the immobilisation of your vehicle following a breakdown, damage to the vehicle or theft during the covered stay. If the vehicle is immobilised for more than 24 hours or the time needed to repair it is greater than 8 hours or the stolen vehicle has not been found within 48 hours, we will provide and pay for a replacement vehicle of a similar type to the immobilised vehicle for maximum 3 consecutive days. Under all circumstances this only applies while the vehicle is immobilised. Conditions for provision of a replacement vehicle: - the type of replacement vehicle is equivalent to that of the immobilised vehicle - the replacement vehicle must be returned to the agency from which it was collected - you must comply with the conditions required by the vehicle rental companies. WHAT WE EXCLUDE In addition to the exclusions appearing in the section "What are the general exclusions applicable to all of our cover packages?", we cannot intervene or compensate if immobilisation is due to:  • running out of fuel or using the wrong fuel.  • punctured tyres.  • losing, mislaying, theft or breakage of keys other than breakage of the key in the vehicle's steering anti-theft system.  • repetitive breakdowns of the same type caused by failure to repair the vehicle after our agents have initially intervened during the month preceding the event.  • air conditioning problems and breakdowns.  • unless stated otherwise in the contract, damage to bodywork that does not result in immobilisation of the vehicle.  • consequences of the immobilisation of the vehicle in order to perform maintenance operations. Our cover excludes reimbursements of:  • fuel costs  • personal items and effects left in and/or on the vehicle  • customs and surveillance costs other than those previously agreed on by the assistance department  • goods and animals being carried  • vehicle repair and towing costs, spare parts  • all costs other than coverage of a replacement vehicle within the limits provided for in the table of cover. Immobilisation of the following vehicles is excluded from replacement vehicle cover:  • motorcycles with an engine capacity of less than 125 cm3  • les mopeds, auto-cycles  • luggage trailers of a total authorised loaded weight of more than 750 kg  • non-standard trailers and all trailers other than those intended for carrying luggage, as well as boat trailers and vehicle-carrying trailers  • registered motorised quadricycles authorised to be driven without a licence  • vehicles intended to carry people for money such as driving-school cars, ambulances, taxis, hearses and other funeral vehicles, hired vehicles  • vehicles designed to transport goods and animals. FORGOTTEN ITEM LEFT BEHIND IN THE RENTED ACCOMMODATION DISPOSITIONS GÉNÉRALES WHAT WE EXCLUDE We reimburse you for the cost of having the forgotten Item left behind in the rented accommodation shipped to your home subject to the ceilings shown in the Schedule of Cover, upon presentation of an original postage receipt. The cover applies to a single forgotten Item per rented accommodation unit, with it being hereby stipulated that the said forgotten Item must not exceed the following weight and dimensions: • Maximum weight: fewer than 10 kilogrammes; • Maximum sizes: the sum of the length, width and height of the parcel must not exceed 150 centimetres. Under no circumstances may the Insurer be considered liable for: • delays and delivery times for which the transport provider selected to deliver the Item is responsible; • the breakage, loss, damage or theft of the lost Item during transportation; • consequences resulting from the nature of the forgotten Item; • a refusal by the national or international customs authorities to authorise the shipment of the forgotten Item.

WHAT ARE YOUR OBLIGATIONS IN THE EVENT. OF A CLAIMABLE LOSS? You should: Send the Insurer any documents needed to complete the claim and thereby evidence the validity and amount of the claim. In all cases, the originals of the itemised invoices of the travel agent or tour operator showing the land and transport services will be systematically requested of you. If the medical details necessary for the claim to be examined are not disclosed to our medical examiner, the claim cannot be processed and settled. You should send us your claim notification to: Gritchen Tolède et Associés 00 Xxx Xxxxxxx Xxxxxx CS70139 18021 Bourges Cedex France REPLACEMENT VEHICLE Effective date Cover expires Replacement vehicle: on the scheduled day of departure – at the place to report to that is indicated by the organiser Replacement vehicle : on the scheduled day of return – (at the place from which the group disperses) REPLACEMENT VEHICLE "Replacement vehicle" cover applies if difficulties arise following the immobilisation of your vehicle following a breakdown, damage to the vehicle or theft during the covered stay. If the vehicle is immobilised for more than 24 hours or the time needed to repair it is greater than 8 hours or the stolen vehicle has not been found within 48 hours, we will provide and pay for a replacement vehicle of a similar type to the immobilised vehicle for maximum 3 consecutive days. Under all circumstances this only applies while the vehicle is immobilised. Conditions for provision of a replacement vehicle: - the type of replacement vehicle is equivalent to that of the immobilised vehicle - the replacement vehicle must be returned to the agency from which it was collected - you must comply with the conditions required by the vehicle rental companies. WHAT WE EXCLUDE In addition to the exclusions appearing in the section "What are the general exclusions applicable to all of our cover packages?", we cannot intervene or compensate if immobilisation is due to:  running out of fuel or using the wrong fuel.  punctured tyres.  losing, mislaying, theft or breakage of keys other than breakage of the key in the vehicle's steering anti-theft system.  repetitive breakdowns of the same type caused by failure to repair the vehicle after our agents have initially intervened during the month preceding the event.  air conditioning problems and breakdowns.  unless stated otherwise in the contract, damage to bodywork that does not result in immobilisation of the vehicle.  consequences of the immobilisation of the vehicle in order to perform maintenance operations. Our cover excludes reimbursements of:  fuel costs  personal items and effects left in and/or on the vehicle  customs and surveillance costs other than those previously agreed on by the assistance department  goods and animals being carried  vehicle repair and towing costs, spare parts  all costs other than coverage of a replacement vehicle within the limits provided for in the table of cover. Immobilisation of the following vehicles is excluded from replacement vehicle cover:  motorcycles with an engine capacity of less than 125 cm3  les mopeds, auto-cycles  luggage trailers of a total authorised loaded weight of more than 750 kg  non-standard trailers and all trailers other than those intended for carrying luggage, as well as boat trailers and vehicle-carrying trailers  registered motorised quadricycles authorised to be driven without a licence  vehicles intended to carry people for money such as driving-school cars, ambulances, taxis, hearses and other funeral vehicles, hired vehicles  vehicles designed to transport goods and animals. FORGOTTEN ITEM LEFT BEHIND IN THE RENTED ACCOMMODATION DISPOSITIONS GÉNÉRALES WHAT WE EXCLUDE We reimburse you for the cost of having the forgotten Item left behind in the rented accommodation shipped to your home subject to the ceilings shown in the Schedule of Cover, upon presentation of an original postage receipt. The cover applies to a single forgotten Item per rented accommodation unit, with it being hereby stipulated that the said forgotten Item must not exceed the following weight and dimensions: • Maximum weight: fewer than 10 kilogrammes; • Maximum sizes: the sum of the length, width and height of the parcel must not exceed 150 centimetres. Under no circumstances may the Insurer be considered liable for: • delays and delivery times for which the transport provider selected to deliver the Item is responsible; • the breakage, loss, damage or theft of the lost Item during transportation; • consequences resulting from the nature of the forgotten Item; • a refusal by the national or international customs authorities to authorise the shipment of the forgotten Item.

WHAT ARE YOUR OBLIGATIONS IN THE EVENT. OF A CLAIMABLE LOSS? You should: Send the Insurer any documents needed to complete the claim and thereby evidence the validity and amount of the claim. In all cases, the originals of the itemised invoices of the travel agent or tour operator showing the land and transport services will be systematically requested of you. If the medical details necessary for the claim to be examined are not disclosed to our medical examiner, the claim cannot be processed and settled. You should send us your claim notification to: Gritchen Tolède et Associés 00 Xxx Xxxxxxx Xxxxxx CS70139 18021 Bourges Cedex France Effective date Cover expires REPLACEMENT VEHICLE Replacement vehicle: on the scheduled day of departure – at the place to report to that is indicated by the organiser Replacement vehicle : on the scheduled day of return – (at the place from which the group disperses) REPLACEMENT VEHICLE "Replacement vehicle" cover applies if difficulties arise following the immobilisation of your vehicle following a breakdown, damage to the vehicle or theft during the covered stay. If the vehicle is immobilised for more than 24 hours or the time needed to repair it is greater than 8 hours or the stolen vehicle has not been found within 48 hours, we will provide and pay for a replacement vehicle of a similar type to the immobilised vehicle for maximum 3 consecutive days. Under all circumstances this only applies while the vehicle is immobilised. Conditions for provision of a replacement vehicle: - the type of replacement vehicle is equivalent to that of the immobilised vehicle - the replacement vehicle must be returned to the agency from which it was collected - you must comply with the conditions required by the vehicle rental companies. WHAT WE EXCLUDE In addition to the exclusions appearing in the section "What are the general exclusions applicable to all of our cover packages?", we cannot intervene or compensate if immobilisation is due to:  running out of fuel or using the wrong fuel.  punctured tyres.  losing, mislaying, theft or breakage of keys other than breakage of the key in the vehicle's steering anti-theft system.  repetitive breakdowns of the same type caused by failure to repair the vehicle after our agents have initially intervened during the month preceding the event.  air conditioning problems and breakdowns.  unless stated otherwise in the contract, damage to bodywork that does not result in immobilisation of the vehicle.  consequences of the immobilisation of the vehicle in order to perform maintenance operations. Our cover excludes reimbursements of:  fuel costs  personal items and effects left in and/or on the vehicle Effective date Cover expires  customs and surveillance costs other than those previously agreed on by the assistance department  goods and animals being carried  vehicle repair and towing costs, spare parts  all costs other than coverage of a replacement vehicle within the limits provided for in the table of cover. Immobilisation of the following vehicles is excluded from replacement vehicle cover:  motorcycles with an engine capacity of less than 125 cm3  les mopeds, auto-cycles  luggage trailers of a total authorised loaded weight of more than 750 kg  non-standard trailers and all trailers other than those intended for carrying luggage, as well as boat trailers and vehicle-carrying trailers  registered motorised quadricycles authorised to be driven without a licence  vehicles intended to carry people for money such as driving-school cars, ambulances, taxis, hearses and other funeral vehicles, hired vehicles  vehicles designed to transport goods and animals. FORGOTTEN ITEM LEFT BEHIND IN THE RENTED ACCOMMODATION DISPOSITIONS GÉNÉRALES WHAT WE EXCLUDE We reimburse you for the cost of having the forgotten Item left behind in the rented accommodation shipped to your home subject to the ceilings shown in the Schedule of Cover, upon presentation of an original postage receipt. The cover applies to a single forgotten Item per rented accommodation unit, with it being hereby stipulated that the said forgotten Item must not exceed the following weight and dimensions: • Maximum weight: fewer than 10 kilogrammes; • Maximum sizes: the sum of the length, width and height of the parcel must not exceed 150 centimetres. Under no circumstances may the Insurer be considered liable for: • delays and delivery times for which the transport provider selected to deliver the Item is responsible; • the breakage, loss, damage or theft of the lost Item during transportation; • consequences resulting from the nature of the forgotten Item; • a refusal by the national or international customs authorities to authorise the shipment of the forgotten Item.

WHAT ARE YOUR OBLIGATIONS IN THE EVENT. OF A CLAIMABLE LOSS? You should: Send the Insurer any documents needed to complete the claim and thereby evidence the validity and amount of the claim. In all cases, the originals of the itemised invoices of the travel agent or tour operator showing the land and transport services will be systematically requested of you. If the medical details necessary for the claim to be examined are not disclosed to our medical examiner, the claim cannot be processed and settled. You should send us your claim notification to: Gritchen Tolède et Associés 00 Xxx Xxxxxxx Xxxxxx CS70139 18021 Bourges Cedex France REPLACEMENT VEHICLE Effective date Cover expires Replacement vehicle: on the scheduled day of departure – at the place to report to that is indicated by the organiser Replacement vehicle : on the scheduled day of return – (at the place from which the group disperses) REPLACEMENT VEHICLE "Replacement vehicle" cover applies if difficulties arise following the immobilisation of your vehicle following a breakdown, damage to the vehicle or theft during the covered stay. If the vehicle is immobilised for more than 24 hours or the time needed to repair it is greater than 8 Gritchen - Tolède et Associés - SAS au capital de 10.000 euros immatriculée au RCS de Bourges sous le n° 807 925 441 dont le siège social est sis au 27 rue Xxxxxxx Xxxxxx 13 / 22 hours or the stolen vehicle has not been found within 48 hours, we will provide and pay for a replacement vehicle of a similar type to the immobilised vehicle for maximum 3 consecutive days. Under all circumstances this only applies while the vehicle is immobilised. Conditions for provision of a replacement vehicle: - the type of replacement vehicle is equivalent to that of the immobilised vehicle - the replacement vehicle must be returned to the agency from which it was collected - you must comply with the conditions required by the vehicle rental companies. WHAT WE EXCLUDE In addition to the exclusions appearing in the section "What are the general exclusions applicable to all of our cover packages?", we cannot intervene or compensate if immobilisation is due to:  • running out of fuel or using the wrong fuel.  • punctured tyres.  • losing, mislaying, theft or breakage of keys other than breakage of the key in the vehicle's steering anti-theft system.  • repetitive breakdowns of the same type caused by failure to repair the vehicle after our agents have initially intervened during the month preceding the event.  • air conditioning problems and breakdowns.  • unless stated otherwise in the contract, damage to bodywork that does not result in immobilisation of the vehicle.  • consequences of the immobilisation of the vehicle in order to perform maintenance operations. Our cover excludes reimbursements of:  • fuel costs  • personal items and effects left in and/or on the vehicle  • customs and surveillance costs other than those previously agreed on by the assistance department  • goods and animals being carried  • vehicle repair and towing costs, spare parts  • all costs other than coverage of a replacement vehicle within the limits provided for in the table of cover. Immobilisation of the following vehicles is excluded from replacement vehicle cover:  • motorcycles with an engine capacity of less than 125 cm3  • les mopeds, auto-cycles  • luggage trailers of a total authorised loaded weight of more than 750 kg  • non-standard trailers and all trailers other than those intended for carrying luggage, as well as boat trailers and vehicle-carrying trailers  • registered motorised quadricycles authorised to be driven without a licence  • vehicles intended to carry people for money such as driving-school cars, ambulances, taxis, hearses and other funeral vehicles, hired vehicles  • vehicles designed to transport goods and animals. FORGOTTEN ITEM LEFT BEHIND IN THE RENTED ACCOMMODATION DISPOSITIONS GÉNÉRALES WHAT WE EXCLUDE We reimburse you for the cost of having the forgotten Item left behind in the rented accommodation shipped to your home subject to the ceilings shown in the Schedule of Cover, upon presentation of an original postage receipt. The cover applies to a single forgotten Item per rented accommodation unit, with it being hereby stipulated that the said forgotten Item must not exceed the following weight and dimensions: • Maximum weight: fewer than 10 kilogrammes; • Maximum sizes: the sum of the length, width and height of the parcel must not exceed 150 centimetres. Under no circumstances may the Insurer be considered liable for: • delays and delivery times for which the transport provider selected to deliver the Item is responsible; • the breakage, loss, damage or theft of the lost Item during transportation; • consequences resulting from the nature of the forgotten Item; • a refusal by the national or international customs authorities to authorise the shipment of the forgotten Item.

WHAT ARE YOUR OBLIGATIONS IN THE EVENT. OF A CLAIMABLE LOSS? You should: Send the Insurer any documents needed to complete the claim and thereby evidence the validity and amount of the claim. In all cases, the originals of the itemised invoices of the travel agent or tour operator showing the land and transport services will be systematically requested of you. If the medical details necessary for the claim to be examined are not disclosed to our medical examiner, the claim cannot be processed and settled. You should send us your claim notification to: Gritchen Tolède et Associés 00 Xxx Xxxxxxx Xxxxxx CS70139 18021 Bourges Cedex France REPLACEMENT VEHICLE Effective date Cover expires Replacement vehicle: on the scheduled day of departure – at the place to report to that is indicated by the organiser Replacement vehicle : on the scheduled day of return – (at the place from which the group disperses) REPLACEMENT VEHICLE "Replacement vehicle" cover applies if difficulties arise following the immobilisation of your vehicle following a breakdown, damage to the vehicle or theft during the covered stay. If the vehicle is immobilised for more than 24 hours or the time needed to repair it is greater than 8 hours or the stolen vehicle has not been found within 48 hours, we will provide and pay for a replacement vehicle of a similar type to the immobilised vehicle for maximum 3 consecutive days. Under all circumstances this only applies while the vehicle is immobilised. Conditions for provision of a replacement vehicle: - the type of replacement vehicle is equivalent to that of the immobilised vehicle - the replacement vehicle must be returned to the agency from which it was collected - you must comply with the conditions required by the vehicle rental companies. WHAT WE EXCLUDE In addition to the exclusions appearing in the section "What are the general exclusions applicable to all of our cover packages?", we cannot intervene or compensate if immobilisation is due to:  • running out of fuel or using the wrong fuel.  • punctured tyres.  • losing, mislaying, theft or breakage of keys other than breakage of the key in the vehicle's steering anti-theft system.  • repetitive breakdowns of the same type caused by failure to repair the vehicle after our agents have initially intervened during the month preceding the event.  • air conditioning problems and breakdowns.  • unless stated otherwise in the contract, damage to bodywork that does not result in immobilisation of the vehicle.  • consequences of the immobilisation of the vehicle in order to perform maintenance operations. Our cover excludes reimbursements of:  • fuel costs  • personal items and effects left in and/or on the vehicle  • customs and surveillance costs other than those previously agreed on by the assistance department  • goods and animals being carried  • vehicle repair and towing costs, spare parts  • all costs other than coverage of a replacement vehicle within the limits provided for in the table of cover. Immobilisation of the following vehicles is excluded from replacement vehicle cover:  • motorcycles with an engine capacity of less than 125 cm3  • les mopeds, auto-cycles  • luggage trailers of a total authorised loaded weight of more than 750 kg  • non-standard trailers and all trailers other than those intended for carrying luggage, as well as boat trailers and vehicle-carrying trailers  • registered motorised quadricycles authorised to be driven without a licence  • vehicles intended to carry people for money such as driving-school cars, ambulances, taxis, hearses and other funeral vehicles, hired vehicles  • vehicles designed to transport goods and animals. FORGOTTEN ITEM LEFT BEHIND IN THE RENTED ACCOMMODATION DISPOSITIONS GÉNÉRALES WHAT WE EXCLUDE We reimburse you for the cost of having the forgotten Item left behind in the rented accommodation shipped to your home subject to the ceilings shown in the Schedule of Cover, upon presentation of an original postage receipt. The cover applies to a single forgotten Item per rented accommodation unit, with it being hereby stipulated that the said forgotten Item must not exceed the following weight and dimensions: • Maximum weight: fewer than 10 kilogrammes; • Maximum sizes: the sum of the length, width and height of the parcel must not exceed 150 centimetres. Under no circumstances may the Insurer be considered liable for: • delays and delivery times for which the transport provider selected to deliver the Item is responsible; • the breakage, loss, damage or theft of the lost Item during transportation; • consequences resulting from the nature of the forgotten Item; • a refusal by the national or international customs authorities to authorise the shipment of the forgotten Item.

WHAT ARE YOUR OBLIGATIONS IN THE EVENT. OF A CLAIMABLE LOSS? You should: Send the Insurer any documents needed to complete the claim and thereby evidence the validity and amount of the claim. In all cases, the originals of the itemised invoices of the travel agent or tour operator showing the land and transport services will be systematically requested of you. If the medical details necessary for the claim to be examined are not disclosed to our medical examiner, the claim cannot be processed and settled. You should send us your claim notification to: Gritchen Tolède et Associés 00 Xxx 27 Rue Xxxxxxx Xxxxxx CS70139 18021 Bourges Cedex France Effective date Cover expires Replacement vehicle: on the scheduled day of departure – at the place to report to that is indicated by the organiser Replacement vehicle : on the scheduled day of return – (at the place from which the group disperses) REPLACEMENT VEHICLE "Replacement vehicle" cover applies if difficulties arise following the immobilisation of your vehicle following a breakdown, damage to the vehicle or theft during the covered stay. If the vehicle is immobilised for more than 24 hours or the time needed to repair it is greater than 8 hours or the stolen vehicle has not been found within 48 hours, we will provide and pay for a replacement vehicle of a similar type to the immobilised vehicle for maximum 3 consecutive days. Under all circumstances this only applies while the vehicle is immobilised. Conditions for provision of a replacement vehicle: - the type of replacement vehicle is equivalent to that of the immobilised vehicle - the replacement vehicle must be returned to the agency from which it was collected - you must comply with the conditions required by the vehicle rental companies. WHAT WE EXCLUDE In addition to the exclusions appearing in the section "What are the general exclusions applicable to all of our cover packages?", we cannot intervene or compensate if immobilisation is due to:  • running out of fuel or using the wrong fuel.  • punctured tyres.  • losing, mislaying, theft or breakage of keys other than breakage of the key in the vehicle's steering anti-theft system.  • repetitive breakdowns of the same type caused by failure to repair the vehicle after our agents have initially intervened during the month preceding the event.  • air conditioning problems and breakdowns.  • unless stated otherwise in the contract, damage to bodywork that does not result in immobilisation of the vehicle.  • consequences of the immobilisation of the vehicle in order to perform maintenance operations. Our cover excludes reimbursements of:  • fuel costs  • personal items and effects left in and/or on the vehicle  • customs and surveillance costs other than those previously agreed on by the assistance department  • goods and animals being carried  • vehicle repair and towing costs, spare parts  • all costs other than coverage of a replacement vehicle within the limits provided for in the table of cover. Immobilisation of the following vehicles is excluded from replacement vehicle cover:  • motorcycles with an engine capacity of less than 125 cm3  • les mopeds, auto-cycles  • luggage trailers of a total authorised loaded weight of more than 750 kg  • non-standard trailers and all trailers other than those intended for carrying luggage, as well as boat trailers and vehicle-carrying trailers  • registered motorised quadricycles authorised to be driven without a licence  • vehicles intended to carry people for money such as driving-school cars, ambulances, taxis, hearses and other funeral vehicles, hired vehicles  • vehicles designed to transport goods and animals. FORGOTTEN ITEM LEFT BEHIND IN THE RENTED ACCOMMODATION DISPOSITIONS GÉNÉRALES WHAT WE EXCLUDE We reimburse you for the cost of having the forgotten Item left behind in the rented accommodation shipped to your home subject to the ceilings shown in the Schedule of Cover, upon presentation of an original postage receipt. The cover applies to a single forgotten Item per rented accommodation unit, with it being hereby stipulated that the said forgotten Item must not exceed the following weight and dimensions: • Maximum weight: fewer than 10 kilogrammes; • Maximum sizes: the sum of the length, width and height of the parcel must not exceed 150 centimetres. Under no circumstances may the Insurer be considered liable for: • delays and delivery times for which the transport provider selected to deliver the Item is responsible; • the breakage, loss, damage or theft of the lost Item during transportation; • consequences resulting from the nature of the forgotten Item; • a refusal by the national or international customs authorities to authorise the shipment of the forgotten Item.

WHAT ARE YOUR OBLIGATIONS IN THE EVENT. OF A CLAIMABLE LOSS? You should: Send the Insurer any documents needed to complete the claim and thereby evidence the validity and amount of the claim. In all cases, the originals of the itemised invoices of the travel agent or tour operator showing the land and transport services will be systematically requested of you. If the medical details necessary for the claim to be examined are not disclosed to our medical examiner, the claim cannot be processed and settled. You should send us your claim notification to: Gritchen Tolède et Associés 00 Xxx 27 Rue Xxxxxxx Xxxxxx CS70139 18021 Bourges Cedex France REPLACEMENT VEHICLE Effective date Cover expires Replacement vehicle: on the scheduled day of departure – at the place to report to that is indicated by the organiser Replacement vehicle : on the scheduled day of return – (at the place from which the group disperses) REPLACEMENT VEHICLE "Replacement vehicle" cover applies if difficulties arise following the immobilisation of your vehicle following a breakdown, damage to the vehicle or theft during the covered stay. If the vehicle is immobilised for more than 24 hours or the time needed to repair it is greater than 8 hours or the stolen vehicle has not been found within 48 hours, we will provide and pay for a replacement vehicle of a similar type to the immobilised vehicle for maximum 3 consecutive days. Under all circumstances this only applies while the vehicle is immobilised. Conditions for provision of a replacement vehicle: - the type of replacement vehicle is equivalent to that of the immobilised vehicle - the replacement vehicle must be returned to the agency from which it was collected - you must comply with the conditions required by the vehicle rental companies. WHAT WE EXCLUDE In addition to the exclusions appearing in the section "What are the general exclusions applicable to all of our cover packages?", we cannot intervene or compensate if immobilisation is due to:  • running out of fuel or using the wrong fuel.  • punctured tyres.  • losing, mislaying, theft or breakage of keys other than breakage of the key in the vehicle's steering anti-theft system.  • repetitive breakdowns of the same type caused by failure to repair the vehicle after our agents have initially intervened during the month preceding the event.  • air conditioning problems and breakdowns.  • unless stated otherwise in the contract, damage to bodywork that does not result in immobilisation of the vehicle.  • consequences of the immobilisation of the vehicle in order to perform maintenance operations. Our cover excludes reimbursements of:  • fuel costs  • personal items and effects left in and/or on the vehicle  • customs and surveillance costs other than those previously agreed on by the assistance department  • goods and animals being carried  • vehicle repair and towing costs, spare parts  • all costs other than coverage of a replacement vehicle within the limits provided for in the table of cover. Immobilisation of the following vehicles is excluded from replacement vehicle cover:  • motorcycles with an engine capacity of less than 125 cm3  • les mopeds, auto-cycles  • luggage trailers of a total authorised loaded weight of more than 750 kg  • non-standard trailers and all trailers other than those intended for carrying luggage, as well as boat trailers and vehicle-carrying trailers  • registered motorised quadricycles authorised to be driven without a licence  • vehicles intended to carry people for money such as driving-school cars, ambulances, taxis, hearses and other funeral vehicles, hired vehicles  • vehicles designed to transport goods and animals. FORGOTTEN ITEM LEFT BEHIND IN THE RENTED ACCOMMODATION DISPOSITIONS GÉNÉRALES WHAT WE EXCLUDE We reimburse you for the cost of having the forgotten Item left behind in the rented accommodation shipped to your home subject to the ceilings shown in the Schedule of Cover, upon presentation of an original postage receipt. The cover applies to a single forgotten Item per rented accommodation unit, with it being hereby stipulated that the said forgotten Item must not exceed the following weight and dimensions: • Maximum weight: fewer than 10 kilogrammes; • Maximum sizes: the sum of the length, width and height of the parcel must not exceed 150 centimetres. Under no circumstances may the Insurer be considered liable for: • delays and delivery times for which the transport provider selected to deliver the Item is responsible; • the breakage, loss, damage or theft of the lost Item during transportation; • consequences resulting from the nature of the forgotten Item; • a refusal by the national or international customs authorities to authorise the shipment of the forgotten Item.