WHAT ARE YOUR OBLIGATIONS IN THE EVENT. OF A CLAIMABLE LOSS? Your declaration of loss (claim) should be accompanied by the following documents: In the event of illness or accident, a medical certificate stipulating the origin, nature, severity and expected consequences of the illness or accident, In the event of death, a death certificate and the civil status form, Under other circumstances, any documentary proof. You should let us have the medical details and documents necessary for your claim file to be examined, using the envelope pre-printed with the name and address of the medical examiner that we will send you as soon as we receive the declaration of loss, and the medical questionnaire to be filled in by your doctor. If you do not have such documents or details, you should procure them from your doctor and send them to us using the above-mentioned pre-printed envelope. You should also send us, using the pre-printed envelope addressed to the medical advisor, any information or documents requested to prove the reasons for your cancelling, in particular: All photocopies of prescriptions for drugs, tests or examinations together with any documents proving that such prescriptions have been filled or performed, in particular the social security forms showing the medical stickers for the drugs prescribed, Statements from Social Security or similar bodies concerning reimbursement of treatment costs and payment of sick pay, the original of the paid invoice for the amount you were bound to pay to the organiser or that the organiser retains, the number of your insurance contract, the enrolment slip issued by the travel agent or organiser, in the event of an accident, you should specify the causes and circumstances and provide us with the names and addresses of those who are liable, and, where applicable, of witnesses. Furthermore, it is expressly agreed that you accept in advance the principle of examination by our medical examiner. Therefore, if you oppose such examination without legitimate reason, you lose your rights to the cover. You should send us your claim notification to: Tolède et Associés 00 Xxx Xxxxxxx Xxxxxx CS70139 18021 Bourges Cedex France LATE ARRIVAL Effective date Cover expires Late arrival: the day of subscription to this contract Late arrival: day of departure
WHAT ARE YOUR OBLIGATIONS IN THE EVENT. OF A LOSS? Once you have contacted your host and the forgotten item has been found and sent, you should send us your declaration within 10 working days after dispatch, except in unforeseen or force majeure cases: It must be accompanied by: • your policy number • copy of the rental agreement, • original invoice for the despatch costs issued by the transport provider chosen to deliver the forgotten item.
WHAT ARE YOUR OBLIGATIONS IN THE EVENT. OF A CLAIMABLE LOSS? After having contacted your accommodation provider and when the latter has found and dispatched the forgotten item, you should send us your declaration within 10 working days from the postage date, except in cases involving force majeure circumstances or acts of God. Your declaration must be accompanied by: • your policy number, • a copy of your rental agreement, WHAT ARE THE GENERAL EXCLUSIONS APPLICABLE TO ALL OF OUR GUARANTEES? We cannot intervene when your requests for guarantees or services are the consequence of damage resulting from: Services which have not been requested during the trip or which have not been organized by us, or in agreement with us, do not give the right, a posteriori, to a refund or compensation, Expenses for dining, hotel, except those specified in the description of guarantees, Damage intentionally caused by the Insured and that resulting from his participation in a crime, an offense or an altercation, except in the case of self-defence, The amount of convictions and their consequences, The use of narcotics or drugs not prescribed medically, The state of alcoholic intoxication, Customs duties, Participation as a competitor in a competitive sport or in a rally giving the right to national or international ranking which is organized by a sports federation for which a license is issued, as well as training for these competitions, • and the original invoice for the shipment expenses issued by the transport provider chosen to deliver the forgotten Item. The professional practice of any sport, Participation in competitions or endurance or speed tests and their preparatory tests, aboard any land, water or air locomotion vehicle, The consequences of non-compliance with recognized safety rules related to the practice of any leisure sport activity, Expenses incurred after the return trip or expiration of the guarantee, Accidents resulting from your participation, even as an amateur, in the following sports: motor sports (regardless of the motor vehicle used), air sports, high mountain mountaineering, bobsleigh, hunting of dangerous animals, ice hockey, skeleton, combat sports, caving, snow sports with an international, national or regional classification, Voluntary failure to comply with the regulations of the country visited or the practice of activities not authorised by the local authorities, Official prohibitions, seizures or constraints by the public authorities, Use by the Insure...
WHAT ARE YOUR OBLIGATIONS IN THE EVENT. OF A CLAIMABLE LOSS? You should: Send the Insurer any documents needed to complete the claim and thereby evidence the validity and amount of the claim. In all cases, the originals of the itemised invoices of the travel agent or tour operator showing the land and transport services will be systematically requested of you. If the medical details necessary for the claim to be examined are not disclosed to our medical examiner, the claim cannot be processed and settled. You should send us your claim notification to: Gritchen Tolède et Associés 00 Xxx Xxxxxxx Xxxxxx CS70139 18021 Bourges Cedex France Effective date Cover expires Replacement vehicle: on the scheduled day of departure – at the place to report to that is indicated by the organiser Replacement vehicle : on the scheduled day of return – (at the place from which the group disperses) REPLACEMENT VEHICLE "Replacement vehicle" cover applies if difficulties arise following the immobilisation of your vehicle following a breakdown, damage to the vehicle or theft during the covered stay. If the vehicle is immobilised for more than 24 hours or the time needed to repair it is greater than 8 hours or the stolen vehicle has not been found within 48 hours, we will provide and pay for a replacement vehicle of a similar type to the immobilised vehicle for maximum 3 consecutive days. Under all circumstances this only applies while the vehicle is immobilised. Conditions for provision of a replacement vehicle: - the type of replacement vehicle is equivalent to that of the immobilised vehicle - the replacement vehicle must be returned to the agency from which it was collected - you must comply with the conditions required by the vehicle rental companies. WHAT WE EXCLUDE In addition to the exclusions appearing in the section "What are the general exclusions applicable to all of our cover packages?", we cannot intervene or compensate if immobilisation is due to: running out of fuel or using the wrong fuel. punctured tyres. losing, mislaying, theft or breakage of keys other than breakage of the key in the vehicle's steering anti-theft system. repetitive breakdowns of the same type caused by failure to repair the vehicle after our agents have initially intervened during the month preceding the event. air conditioning problems and breakdowns. unless stated otherwise in the contract, damage to bodywork that does not result in immobilisation of the vehicle. consequences of the immobilisation of the vehicle in o...
WHAT ARE YOUR OBLIGATIONS IN THE EVENT. OF A CLAIMABLE LOSS? You should: Send the Insurer any documents needed to complete the claim and thereby evidence the validity and amount of the claim. If you have to interrupt the stay covered by this contract, we undertake to reimburse the unused "outdoor hotel services" together with any cost of cleaning the accommodation which you cannot ask the service provider to reimburse, replace or offset in the event of your being obliged to leave and hand over the camping space to the hotelier as a result of: Serious illness or accident or death of yourself, your legal or de facto spouse, your ascendants or descendants to the 2nd degree, fathers- and mothers-in-law, sisters, brothers, brothers- and sisters-in-law, sons- and daughters-in-law, your legal guardian or any person who usually lives under your roof, of the person accompanying you during your stay and identified by name and insured under this contract.. Serious illness or accident or death of the In all cases, the originals of the itemised invoices of the travel agent or tour operator showing the land and transport services will be systematically requested of you. If the medical details necessary for the claim to be examined are not disclosed to our medical examiner, the claim cannot be processed and settled. You should send us your claim notification to: Gritchen Tolède et Associés 18021 Bourges Cedex France Effective date Cover expires
