What is the Customer Journey Mapping Sample Clauses

What is the Customer Journey Mapping. The goal of the customer journey mapping is to understand which barriers you face when you travel to a new location. There are no wrong ways of executing this travel and we would like you to behave as you normally do. It is not a test to see how well you are preforming and we rather get a real impression than the best impression since it will give us better insight in what barriers you face. This will lay the foundations for finding real solutions for users who might experience the same difficulties. the customer journey consists out of three parts. In the before journey we will ask you some questions about your use of mobility and how familiar you are with digital products. During the journey we will observe your travel and ask you to give an indication of how you feel during the trip. In the after journey we would like to interview you about your experiences during the trip.
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