What to Do if You Think There Has Been an Error or Problem Sample Clauses

What to Do if You Think There Has Been an Error or Problem. If you think there has been an error or problem with a remittance transfer that you have sent through the Bank, visit one of our branches or contact us at the phone number, address, or email address listed under “How to Contact Us” in Part IX of this Agreement. You must contact us within 180 calendar days of the date we promised you that funds would be available to the recipient. When you contact us, please tell us the following:
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What to Do if You Think There Has Been an Error or Problem. If you think there has been an error or problem with your remittance transfer: • Call your Account Officer at once, or call: 0-000-000-0000; or • Write to us at: Israel Discount Bank of New York 0000 Xxxxxx xx xxx Xxxxxxxx Xxx Xxxx, XX 00000 Attn: [Your Account Officer] You must contact us within 180 days of the date we promised to you that funds would be made available to the recipient. When you do, please tell us: • Your name and address; • The error or problem with the transfer, and why you believe it is an error or problem; • The name of the person receiving the funds, and if you know it, his or her telephone number or address; • The dollar amount of the transfer; and • The confirmation code or number of the transaction. We will determine whether an error occurred within ninety (90) days after you contact us and we will correct any error promptly. We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation.

Related to What to Do if You Think There Has Been an Error or Problem

  • What To Do If You Find A Mistake On Your Statement If you think there is an error on your statement, write to us at the address(es) listed on your statement. In your letter, give us the following information:

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  • What Will Happen After We Receive Your Letter When we receive your letter, we must do two things:

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  • Windstorm or hail This peril does not include loss to the property contained in a building caused by rain, snow, sleet, sand or dust unless the direct force of wind or hail damages the building causing an opening in a roof or wall and the rain, snow, sleet, sand or dust enters through this opening. This peril includes loss to watercraft and their trailers, furnishings, equipment, and outboard engines or motors, only while inside a fully enclosed building.

  • Your Rights If You Are Dissatisfied With Your Credit Card Purchases If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase. To use this right, all of the following must be true:

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  • Your Rights and Our Responsibilities After We Receive Your Written Notice We must acknowledge your letter within 30 days, unless we have corrected the error by then. Within 90 days, we must either correct the error or explain why we believe the bill was correct. After we receive your letter, we cannot try to collect any amount you question, or report you as delinquent. We can continue to bill you for the amount you question, including finance charges and we can apply any unpaid amount against your credit limit. You do not have to pay any questioned amount while we are investigating, but you are still obligated to pay the parts of your bill that are not in question. If we find that we made a mistake on your bill, you will not have to pay any finance charges related to any questioned amount. If we didn’t make a mistake, you may have to pay finance charges, and you will have to make up any missed payments on the questioned amount. In either case, we will send you a statement of the amount you owe and the date that it is due. If you fail to pay the amount that we think you owe, we may report you as delinquent. However, if our explanation does not satisfy you and you write to us within ten days telling us that you still refuse to pay, we must tell anyone we report you to that you have a question about your bill. In addition, we must tell you the name of anyone we reported you to. Upon settlement of a disputed bill, we must notify anyone we reported you to that the matter has been settled. If we don’t follow these rules, we can’t collect the first $50 of the questioned amount, even if your bill was correct.

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