What to Do if You Think There Has Been an Error or Problem Sample Clauses

What to Do if You Think There Has Been an Error or Problem. If you think there has been an error or problem with a remittance transfer that you have sent through the Bank, visit one of our branches or contact us at the phone number, address, or email address listed under “How to Contact Us” in Part IX of this Agreement. You must contact us within 180 calendar days of the date we promised you that funds would be available to the recipient. When you contact us, please tell us the following:
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What to Do if You Think There Has Been an Error or Problem. If you think there has been an error or problem with your remittance transfer: • Call your Account Officer at once, or call: 0-000-000-0000; or • Write to us at: Israel Discount Bank of New York 0000 Xxxxxx xx xxx Xxxxxxxx Xxx Xxxx, XX 00000 Attn: [Your Account Officer] You must contact us within 180 days of the date we promised to you that funds would be made available to the recipient. When you do, please tell us: • Your name and address; • The error or problem with the transfer, and why you believe it is an error or problem; • The name of the person receiving the funds, and if you know it, his or her telephone number or address; • The dollar amount of the transfer; and • The confirmation code or number of the transaction. We will determine whether an error occurred within ninety (90) days after you contact us and we will correct any error promptly. We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation.

Related to What to Do if You Think There Has Been an Error or Problem

  • What To Do If You Find A Mistake On Your Statement If you think there is an error on your statement, write to us at the address listed on your statement. In your letter, give us the following information: - Account information: Your name and account number. - Dollar amount: The dollar amount of the suspected error. - Description of problem: If you think there is an error on your xxxx, describe what you believe is wrong and why you believe it is a mistake. You must contact us: - Within 60 days after the error appeared on your statement. - At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think is wrong. You must notify us of any potential errors in writing or electronically. You may call us, but if you do we are not required to investigate any potential errors and you may have to pay the amount in question. What Will Happen After We Receive Your Letter When we receive your letter, we must do two things:

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