Common use of Xxxxxxx Availability Clause in Contracts

Xxxxxxx Availability. Availability is a measure of the time during which the service is available for use .It is a complement of outage where availability equals total time minus outage time. Outage time begins when the Customer contacts IT PILOTS Technical Support and a trouble ticket is opened. Outages due to scheduled routine maintenance procedures shall not be considered in the availability objective calculation.

Xxxxxxx Availability. Availability is a measure of the time during which the service is available for use .It is a complement of outage where availability equals total time minus outage time. Outage time begins when the Customer contacts IT PILOTS Ica Microsystems INC Technical Support and a trouble ticket is opened. Outages due to scheduled routine maintenance procedures shall not be considered in the availability objective calculationcalculation so long as the Customer has been notified, in writing, of the schedule routing maintenance procedure a minimum of 10 (ten) business days in advance.

Xxxxxxx Availability. Availability is a measure of the time during which the service is available for use .It is a complement of outage where availability equals total time minus outage time. Outage time begins when the Customer contacts IT PILOTS ICA Technical Support and a trouble ticket is opened. Outages due to scheduled routine maintenance procedures shall not be considered in the availability objective calculation.