You Obligations. You shall: a) provide Nuapay and We with all necessary access to such information, personnel and necessary cooperation as may be required by Nuapay and/or We in order to render the Nuapay Service and for Nuapay and/or We to fulfil its regulatory and legal responsibilities including but not limited to Your Data and security access information; b) at all times maintain all necessary licences and authorisations required to conduct Your business; c) notify Nuapay or We immediately if any authority revokes any authorisations of You, or issues any correspondence to You concerning alleged or actual non-compliance with any applicable laws and regulations with respect to its activities under this Annex 1; d) at Nuapay’s request either direct or via We (acting reasonably), make available without undue delay any file, correspondence, document and/or information relating to You and/or transaction information and that has not already been made available by You for the sole purpose of enabling Nuapay and /or We to comply fully and effectively with its You due diligence, anti- money laundering, counter terrorist financing and/or similar obligations. Nuapay and/or We shall be entitled to make and retain copies of all files, correspondence, documents and/or information made available in accordance with this clause; e) cooperate fully with any periodic due diligence Nuapay undertakes on behalf of We on You to ensure compliance with the law and this Agreement (to be conducted upon reasonable notice, during normal business hours and in a manner that shall not interfere with the normal operation of Your business), including providing any document or information that Nuapay may reasonably request including, but not limited to, completing and returning the Anti- Money Laundering (“AML”) questionnaire, providing information on Your beneficial owners and/or copies of internal policies and procedures; f) adhere to and agree to be bound by and shall comply and observe in all respects with the rules, terms and standards of the payment schemes (“Scheme”) being used and which said obligations and business standards which are defined by the various Schemes including, but not limited to, the Single European Payment Area (“SEPA”) Direct Debit and Credit Transfer Scheme Rulebooks (as defined and published by the European Payments Council) and for Sterling transactions the Service User Guides issued by Bacs and Faster Payments g) not used; h) not used; i) act upon and take any necessary actions relating to all rejects, returns and refunds in relation to all payments processed by Nuapay and resolve any disputes directly with the paying Yous; j) without delay, provide information relating to processed or pending payments and mandates, as well as a copy of any mandate, when requested to do so by Nuapay; keep Nuapay and We fully indemnified against all actions, claims, damages, costs and expenses (including reasonable legal fees and expenses on a full indemnity basis) directly incurred, which Nuapay and /or We may suffer, sustain or incur with reference to or as a consequence of Nuapay and /or We acting on Your behalf and processing payments in the relevant payment Scheme, including the Faster Payments Scheme for Nuapay Open Banking service and Bacs for Nuapay Direct Debits Service. Any termination of sponsorship by Nuapay and/or We shall not affect Your continuing responsibility and liability to either We or Nuapay in respect of claims arising in relation to transactions initiated by You prior to the date of such termination; k) not used; l) comply as far as it is reasonable in view of any material constraints with any guidance issued from time to time in relation to risk mitigation whilst processing payments;resolve, any disputes concerning payments directly with the persons paying, and use; reasonable endeavours to inform Nuapay, either directly or via We, as soon as is reasonably practicable of any complaints that it receives from persons paying in relation to their payments; and carry out all You responsibilities set out in this Agreement in a timely and efficient manner.
Appears in 6 contracts
Samples: Framework Agreement, Access Payment Products Standard Terms and Conditions, Framework Agreement
You Obligations. You shall:
a) provide Nuapay and We with all necessary access to such information, personnel and necessary cooperation as may be required by Nuapay and/or We in order to render the Nuapay Service and for Nuapay and/or We to fulfil its regulatory and legal responsibilities including but not limited to Your Data and security access information;
b) at all times maintain all necessary licences and authorisations required to conduct Your business;
c) notify Nuapay or We immediately if any authority revokes any authorisations of You, or issues any correspondence to You concerning alleged or actual non-compliance with any applicable laws and regulations with respect to its activities under this Annex 1;
d) at Nuapay’s request either direct or via We (acting reasonably), make available without undue delay any file, correspondence, document and/or information relating to You and/or transaction information and that has not already been made available by You for the sole purpose of enabling Nuapay and /or We to comply fully and effectively with its You due diligence, anti- money laundering, counter terrorist financing and/or similar obligations. Nuapay and/or We shall be entitled to make and retain copies of all files, correspondence, documents and/or information made available in accordance with this clause;
e) cooperate fully with any periodic due diligence Nuapay undertakes on behalf of We on You to ensure compliance with the law and this Agreement (to be conducted upon reasonable notice, during normal business hours and in a manner that shall not interfere with the normal operation of Your business), including providing any document or information that Nuapay may reasonably request including, but not limited to, completing and returning the Anti- Money Laundering (“AML”) questionnaire, providing information on Your beneficial owners and/or copies of internal policies and procedures;
f) adhere to and agree to be bound by and shall comply and observe in all respects with the rules, terms and standards of the payment schemes (“Scheme”) being used and which said obligations and business standards which are defined by the various Schemes including, but not limited to, the Single European Payment Area (“SEPA”) Direct Debit and Credit Transfer Scheme Rulebooks (as defined and published by the European Payments Council) and for Sterling transactions the Service User Guides issued by Bacs and Faster Payments
g) not used;
h) not used;
i) act upon and take any necessary actions relating to all rejects, returns and refunds in relation to all payments processed by Nuapay Xxxxxx and resolve any disputes directly with the paying Yous;
j) without delay, provide information relating to processed or pending payments and mandates, as well as a copy of any mandate, when requested to do so by NuapayXxxxxx; keep Nuapay and We fully indemnified against all actions, claims, damages, costs and expenses (including reasonable legal fees and expenses on a full indemnity basis) directly incurred, which Nuapay and /or We may suffer, sustain or incur with reference to or as a consequence of Nuapay and /or We acting on Your behalf and processing payments in the relevant payment Scheme, including the Faster Payments Scheme for Nuapay Open Banking service and Bacs for Nuapay Direct Debits Service. Any termination of sponsorship by Nuapay and/or We shall not affect Your continuing responsibility and liability to either We or Nuapay in respect of claims arising in relation to transactions initiated by You prior to the date of such termination;
k) not used;
l) comply as far as it is reasonable in view of any material constraints with any guidance issued from time to time in relation to risk mitigation whilst processing payments;resolve, any disputes concerning payments directly with the persons paying, and use; reasonable endeavours to inform NuapayXxxxxx, either directly or via We, as soon as is reasonably practicable of any complaints that it receives from persons paying in relation to their payments; and carry out all You responsibilities set out in this Agreement in a timely and efficient manner.
Appears in 2 contracts
Samples: Access Payment Products Standard Terms and Conditions, Framework Agreement
You Obligations. You shall:
a) provide Nuapay Nuap ay and We with all necessary access to such information, personnel and necessary cooperation as may be required req uired by Nuapay Nuap ay and/or We in order to render the Nuapay Service and for Nuapay and/or an d/or We to fulfil its regulatory and legal leg al responsibilities including but not limited to Your Data and security access information;
b) at all times maintain all necessary licences and authorisations required req uired to conduct Your business;
c) notify Nuapay or We immediately if any authority revokes any authorisations of You, or issues any correspondence to You concerning Youconcerning alleged or actual non-compliance with any applicable laws and regulations reg ulations with respect to its activities under this Annex 1;
d) at NuapayNuap ay’s request req uest either direct or via We (acting reasonably), make available without undue un due delay any file, correspondence, document and/or information relating to You and/or transaction information and that has not already been made available by You for the sole purpose of enabling Nuapay and /or We to comply fully and effectively with its You due diligence, anti- money laundering, counter terrorist financing and/or similar obligations. Nuapay and/or Nuap ay an d/or We shall be entitled to make and retain copies of all files, correspondence, documents and/or information made available in accordance with this clause;
e) cooperate fully with any periodic due diligence Nuapay undertakes Nuap ay un dertakes on behalf beh alf of We on You to ensure compliance with the law thelaw and this Agreement (to be conducted upon reasonable noticereasonablenotice, during normal business hours and in a manner that shall not interfere with the normal operation of Your business), including providing any document or information that Nuapay may reasonably request including, but not limited to, completing and returning the Anti- Money Laundering (“AML”) questionnaire, providing information on Your beneficial owners and/or copies of internal policies and procedures;
f) adhere to and agree to be bound bo und by and shall comply and observe in all respects with the rules, terms and standards xxxx dards of the payment schemes (“Scheme”) being used and which said obligations and business standards which are defined by the various Schemes including, but not limited to, the Single European Payment Area (“SEPA”) Direct Debit and Credit Transfer Scheme Rulebooks (as defined and published by the European Payments Council) and for Sterling transactions the Service User Guides issued by Bacs and Faster Payments
g) not used;
h) not used;
i) act upon and take any necessary actions relating to all rejects, returns and refunds in relation to all payments processed by Nuapay Nuap ay and resolve any disputes directly with the paying Yous;
j) without delay, provide information relating to processed or pending payments and mandatesman dates, as well as a copy of any mandate, when requested to do so by NuapayNuap ay; keep Nuapay Nuap ay and We fully indemnified against ag ainst all actions, claims, damagesdamag es, costs and expenses (including reasonable legal fees and expenses on a full indemnity basis) directly incurred, which Nuapay Nuap ay and /or We may suffer, sustain or incur with reference to or as a consequence of Nuapay Nuap ay and /or We acting on Your behalf and behalfand processing payments in the relevant payment Scheme, including the Faster Payments Scheme for Nuapay Nuap ay Open Banking service and Bacs for Nuapay Direct Debits Service. Any termination of sponsorship by Nuapay and/or We shall not affect Your continuing responsibility and liability to either We or Nuapay Nuap ay in respect of claims arising in relation to transactions initiated by You prior to the date of such termination;
k) not used;
l) comply as far as it is reasonable in view of any material constraints with any guidance issued from time to time in relation to risk mitigation whilst processing payments;resolve, any disputes concerning payments directly with the persons paying, and use; reasonable endeavours en xxxxxxxx to inform NuapayNuap ay, either directly or via We, as soon as is reasonably practicable of any complaints that it receives from persons paying in relation to their payments; and carry out all You responsibilities set out in this Agreement in a timely and efficient manner.
Appears in 1 contract
Samples: Access Payment Products Agreement