Common use of Your right to a refund Clause in Contracts

Your right to a refund. 4.1. You should contact us immediately if you have any problems with our services (for example, if you think a mistake has been made by either you or us). See the Jurisdictional Terms for our contact details and for any refund and/or error resolution rights you may have under local law. 4.2. Subject to law, once we’ve paid you the refund, we won’t be responsible for paying you any more money. 4.3. Subject to law, there are some cases where we may not refund you, or where the amount we refund you is less than what you paid for our services. Some of the reasons for this are explained in the table below. Why we may not refund you: Examples: If you’ve told us about a mistake too late. See Jurisdictional Terms for relevant timeframes. You haven’t sent us a refund request within the time required. If we reasonably suspect that you’ve acted fraudulently. You haven’t been honest about the mistake you’re claiming we made. If we reasonably suspect that you’ve used our services illegally. You, or someone you are transferring money to, are subject to economic sanctions. If we have a right to delay, suspend, refuse or cancel our services under Paragraph 5 of the General Terms. You use our services for activities that we don’t allow. 4.4. It’s difficult for us to predict all the reasons that we might not refund you. This means we may not refund you some or all of your money for reasons not listed above. However, we’ll only do so for reasons we feel are reasonable and/or valid, and only where permitted by law. 4.5. You’ll need to give us any information we ask for to help us decide if we can give you the refund. 4.6. Subject to law, if we give you a refund that we later find out you weren’t entitled to, we can reverse the refund (i.e., we can charge your card again or we can take the amount refunded from any money we hold on account for you).