Your right to information. (a) At your request, we must use our best endeavours to provide an explanation for any: (i) interruption to the supply of electricity to the premises; or (ii) supply of electricity to the premises of a quality in breach of any relevant standards under electricity legislation. (b) If you request that the explanation be in writing, we must, within 10 business days of receiving the request, give you either: (i) the written explanation; or (ii) an estimate of the time it will take to provide a more detailed explanation where a longer period is reasonably required in the circumstances.
Appears in 5 contracts
Samples: Standard Connection Contract, Standard Connection Contract, Standard Connection Contract
