Common use of Your Rights to Cancel Clause in Contracts

Your Rights to Cancel. 33.1 Before the Service starts You may cancel Post Office HomePhone with Broadband and obtain a full refund of any money you have paid by contacting our Customer Services any time until the Service starts (or, if Post Office HomePhone starts before Post Office Broadband, at any time until the earlier of them starts). By “starts”, we mean the phone line becoming active so that you can make and receive phone calls, and/or your broadband connection becoming active to allow you to access the internet (whichever occurs first). However, please note that if you contact us to cancel Post Office HomePhone with Broadband at any time after 2pm on the Working Day before the Service is due to start, we may be unable to stop your phone and/or broadband services transferring to Post Office HomePhone with Broadband. This is for technical reasons relating to the disconnection and reconnection of your telephone line and broadband. In these circumstances, it is up to you to arrange an alternative supplier and you accept that if you cancel in these circumstances you may be without a working telephone line and/or broadband service until such time as another supplier can commence supply. You may also have to pay for any New Line Provision you have received, in accordance with Section 39 (New Line Provision – Your rights to cancel). If you cancel in this way we will refund any Charges you have paid in advance relating to Post Office HomePhone with Broadband except for any costs relating to any New Line Provision which we are entitled to recover under Part 4 (New Line Provision). 33.2 After the Service starts After the Service starts, you may cancel Post Office HomePhone with Broadband at any time up to 14 calendar days from the day after your Order Form is completed in accordance with section 5 (the “Cooling Off Period”) including where your Agreement has a Minimum Term. To cancel this Agreement during the Cooling Off Period you must notify us of your decision using the cancellation form available at: xxxxxxxxxx.xx.xx/ broadband-phone-cancel or by contacting our Customer Services. If you cancel in this way, you will still have to pay for any calls you have made and call features you have received during this period. We will refund Charges relating to Post Office HomePhone with Broadband which you have paid in advance for the period after your chosen cancellation date. After the Cooling Off Period, you may not cancel Post Office HomePhone with Broadband within the Minimum Term unless you pay us the early termination Charge, as set out in the Price List. If we have supplied New Line Provision within six months before the date of cancellation, we may also charge you a cancellation fee in respect of the New Line Provision as set out at section 39 (Your rights to cancel). After the Minimum Term has expired you may cancel Post Office HomePhone with Broadband at any time after by telling our Customer Services at least 15 days in advance. If you do this, we will refund any Charges relating to Post Office HomePhone with Broadband which you have paid in advance for the period after the end of that 15 day period. 33.3 Where we make changes disadvantageous to you If we tell you that we are going to change the Post Office HomePhone with Broadband Service, the Post Office HomePhone with Broadband Charges, the terms of Part 1 (General) or Part 3 (Post Office HomePhone with Broadband) of these Terms and Conditions or the Fair Use Policy in a way which causes you significant disadvantage then you may cancel Post Office HomePhone with Broadband by contacting our Customer Services. If you cancel in this way, we will refund any Charges relating to Post Office HomePhone with Broadband which you have paid in advance for the period starting 30 days after we tell you that we are going to change the Post Office HomePhone with Broadband Service, the Post Office HomePhone with Broadband Charges, Part 1 (General) or Part 3 (Post Office HomePhone with Broadband) of these Terms and Conditions or the Fair Use Policy. 33.4 Your responsibility to arrange transfer If you cancel Post Office HomePhone with Broadband, you are responsible for transferring to another phone and broadband provider(s). Please note that if you cancel Post Office HomePhone with Broadband, you will no longer be entitled to use the IP addresses and security software associated with Post Office HomePhone with Broadband.

Your Rights to Cancel. 33.1 Before the Service starts You may cancel Post Office HomePhone with Broadband and obtain a full refund of any money you have paid by contacting our Customer Services any time until the Service starts (or, if Post Office HomePhone starts before Post Office Broadband, at any time until the earlier of them starts). By “starts”, we mean the phone line becoming active so that you can make and receive phone calls, and/or your broadband connection becoming active to allow you to access the internet (whichever occurs first). However, please note that if you contact us to cancel Post Office HomePhone with Broadband at any time after 24pm on the Working Day before the Service is due to start, we may be unable to stop your phone and/or broadband services transferring to Post Office HomePhone with Broadband. This is for technical reasons relating to the disconnection and reconnection of your telephone line and broadband. In these circumstances, it is up to you to arrange an alternative supplier and you accept that if you cancel in these circumstances you may be without a working telephone line and/or broadband service until such time as another supplier can commence supply. You may also have to pay for any New Line Provision you have received, in accordance with Section 39 (New Line Provision – Your rights to cancel). If you cancel in this way we will refund any Charges you have paid in advance relating to Post Office HomePhone with Broadband except for any costs relating to any New Line Provision which we are entitled to recover under Part 4 (New Line Provision).Line 33.2 After the Service starts After the Service starts, you may cancel Post Office HomePhone with Broadband at any time up to 14 calendar days from the day after your Order Form is completed in accordance with section 5 (the “Cooling Off Period”) including where your Agreement has a Minimum Term. To cancel this Agreement during the Cooling Off Period you must notify us of your decision using the cancellation form available at: xxxxxxxxxx.xx.xx/ broadband-phone-cancel telecoms or by contacting our Customer Services. If you cancel in this way, you will still have to pay for any calls you have made and call features you have received during this period. We will refund Charges relating to Post Office HomePhone with Broadband which you have paid in advance for the period after your chosen cancellation date. After the Cooling Off Period, you may not cancel Post Office HomePhone with Broadband within the Minimum Term unless you pay us the early termination Charge, as set out in the Price List. If we have supplied New Line Provision within six months before the date of cancellation, we may also charge you a cancellation fee in respect of the New Line Provision as set out at section 39 (Your rights to cancel). After the Minimum Term has expired you may cancel Post Office HomePhone with Broadband at any time after by telling our Customer Services at least 15 days in advance. If you do this, we will refund any Charges relating to Post Office HomePhone with Broadband which you have paid in advance for the period after the end of that 15 day period. 33.3 Where we make changes disadvantageous to you If we tell you that we are going to change the Post Office HomePhone with Broadband Service, the Post Office HomePhone with Broadband Charges, the terms of Part 1 (General) or Part 3 (Post Office HomePhone with Broadband) of these Terms and Conditions or the Fair Use Policy in a way which causes you significant disadvantage then you may cancel Post Office HomePhone with Broadband by contacting our Customer Services. If you cancel in this way, we will refund any Charges relating to Post Office HomePhone with Broadband which you have paid in advance for the period starting 30 days after we tell you that we are going to change the Post Office HomePhone with Broadband Service, the Post Office HomePhone with Broadband Charges, Part 1 (General) or Part 3 (Post Office HomePhone with Broadband) of these Terms and Conditions or the Fair Use Policy. 33.4 Your responsibility to arrange transfer If you cancel Post Office HomePhone with Broadband, you are responsible for transferring to another phone and broadband provider(s). Please note that if you cancel Post Office HomePhone with Broadband, you will no longer be entitled to use the IP addresses and security software associated with Post Office HomePhone with Broadband.

Your Rights to Cancel. 33.1 23.1 Before the Service starts You may cancel Post Office HomePhone with Broadband and obtain a full refund of any money you have paid by contacting our Customer Services any time until the Service starts (or, if Post Office HomePhone starts before Post Office Broadband, at any time until the earlier of them starts). By “starts”, we mean the phone line becoming active so that you can make and receive phone calls, and/or your broadband connection becoming active to allow you to access the internet (whichever occurs first). However, please note that if you contact us to cancel Post Office HomePhone with Broadband at any time after 2pm on the Working Day before the Service is due to start, we may be unable to stop your phone and/or broadband services service transferring to Post Office HomePhone with BroadbandHomePhone. This is for technical reasons relating to the disconnection and reconnection of your telephone line and broadbandline. In these circumstances, it is up to you to arrange an alternative supplier and you accept that if you cancel in these circumstances you may be without a working telephone line and/or broadband service until such time as another supplier can commence supply. You may also have to pay for any New Line Provision you have received, in accordance with Section 39 (New Line Provision – –Your rights to cancel). If you cancel in this way we will refund any Charges you have paid in advance relating to Post Office HomePhone with Broadband except for any costs relating to any New Line Provision which we are entitled to recover under Part 4 (New Line Provision). 33.2 23.2 After the Service starts After the Service starts, you may cancel Post Office HomePhone with Broadband at any time up to 14 calendar days from the day after your Order Form is completed in accordance with section 5 (the “Cooling Off Period”) ), including where your Agreement has a Minimum Term. To cancel this Agreement during the Cooling Off Period you must notify us of your decision by contacting our Customer Services or using the cancellation form available at: xxxxxxxxxx.xx.xx/ broadband-phone-cancel or by contacting our Customer Services/terms. If you cancel in this way, you will still have to pay for any calls you have made and call features you have received during this period. We will refund Charges relating to any other Post Office HomePhone with Broadband Charges which you have paid in advance for the period after your chosen cancellation date. After date provided you have given the Cooling Off Period, you may not cancel Post Office HomePhone with Broadband within the Minimum Term unless you pay us the early termination Charge, as set out in the Price Listrequired notice. If we have supplied New Line Provision within six months before the date of cancellation, we may also charge you a cancellation fee in respect of the New Line Provision as set out at section 39 (New Line Provision – Your rights to cancel). Where your Agreement is subject to a Minimum Term, you may not cancel Post Office HomePhone within the Minimum Term (except during the Cooling Off Period) unless you pay us the early termination Charge, as set out in the Price List. After the Minimum Term has expired expired, or if your Agreement is not subject to a Minimum Term, you may cancel Post Office HomePhone with Broadband at any time after by telling our Customer Services at least 15 days in advanceadvance of your chosen cancellation date. If you do this, we will refund any Charges relating to Post Office HomePhone with Broadband which you have paid in advance for the period after the end of that 15 day period.. Any payments made under the Line Rental Saver 33.3 23.3 Where we make changes disadvantageous to you If we tell you that we are going to change the Post Office HomePhone with Broadband Service, the Post Office HomePhone with Broadband Charges, Charges or the terms of Part 1 (General) or Part 3 2 (Post Office HomePhone with BroadbandHomePhone) of these Terms and Conditions or the Fair Use Policy in a way which causes you significant disadvantage then you may cancel Post Office HomePhone with Broadband by contacting our Customer Services. If you cancel in this way, you will still have to pay for any calls you have made and call features you have received. However, we will refund any Charges relating to other Post Office HomePhone with Broadband Charges which you have paid in advance for the period starting 30 days after we tell you that we are going to change the Post Office HomePhone with Broadband Service, the Post Office HomePhone with Broadband Charges, Charges or Part 1 (General) or Part 3 2 (Post Office HomePhone with BroadbandHomePhone) of these Terms and Conditions or the Fair Use PolicyConditions. 33.4 23.4 Your responsibility to arrange transfer If you cancel Post Office HomePhone with BroadbandHomePhone, you are responsible for transferring to another phone and service provider. You may be left without telephone services and/or broadband provider(s). Please note that services if you cancel Post Office HomePhone with Broadband, you will no longer be entitled fail to use the IP addresses and security software associated with Post Office HomePhone with Broadbanddo so.

Your Rights to Cancel. 33.1 23.1 Before the Service starts You may cancel Post Office HomePhone with Broadband and obtain a full refund of any money you have paid by contacting our Customer Services any time until the Service starts (or, if Post Office HomePhone starts before Post Office Broadband, at any time until the earlier of them starts). By “starts”, we mean the phone line becoming active so that you can make and receive phone calls, and/or your broadband connection becoming active to allow you to access the internet (whichever occurs first). However, please note that if you contact us to cancel Post Office HomePhone with Broadband at any time after 24pm on the Working Day before the Service is due to start, we may be unable to stop your phone and/or broadband services service transferring to Post Office HomePhone with BroadbandHomePhone. This is for technical reasons relating to the disconnection and reconnection of your telephone line and broadbandline. In these circumstances, it is up to you to arrange an alternative supplier and you accept that if you cancel in these circumstances you may be without a working telephone line and/or broadband service until such time as another supplier can commence supply. You may also have to pay for any New Line Provision you have received, in accordance with Section 39 (New Line Provision – –Your rights to cancel). If you cancel in this way we will refund any Charges you have paid in advance relating to Post Office HomePhone with Broadband except for any costs relating to any New Line Provision which we are entitled to recover under Part 4 (New Line Provision). 33.2 23.2 After the Service starts After the Service starts, you may cancel Post Office HomePhone with Broadband at any time up to 14 calendar days from the day after your Order Form is completed in accordance with section 5 (the “Cooling Off Period”) ), including where your Agreement has a Minimum Term. To cancel this Agreement during the Cooling Off Period you must notify us of your decision by contacting our Customer Services or using the cancellation form available at: xxxxxxxxxx.xx.xx/ broadband-phone-cancel or by contacting our Customer Services/terms. If you cancel in this way, you will still have to pay for any calls you have made and call features you have received during this period. We will refund Charges relating to any other Post Office HomePhone with Broadband Charges which you have paid in advance for the period after your chosen cancellation date. After date provided you have given the Cooling Off Period, you may not cancel Post Office HomePhone with Broadband within the Minimum Term unless you pay us the early termination Charge, as set out in the Price Listrequired notice. If we have supplied New Line Provision within six months before the date of cancellation, we may also charge you a cancellation fee in respect of the New Line Provision as set out at section 39 (New Line Provision – Your rights to cancel). Where your Agreement is subject to a Minimum Term, you may not cancel Post Office HomePhone within the Minimum Term (except during the Cooling Off Period) unless you pay us the early termination Charge, as set out in the Price List. After the Minimum Term has expired expired, or if your Agreement is not subject to a Minimum Term, you may cancel Post Office HomePhone with Broadband at any time after by telling our Customer Services at least 15 days in advanceadvance of your chosen cancellation date. If you do this, we will refund any Charges relating to Post Office HomePhone with Broadband which you have paid in advance for the period after the end of that 15 day period. 33.3 23.3 Where we make changes disadvantageous to you If we tell you that we are going to change the Post Office HomePhone with Broadband Service, the Post Office HomePhone with Broadband Charges, Charges or the terms of Part 1 (General) or Part 3 2 (Post Office HomePhone with BroadbandHomePhone) of these Terms and Conditions or the Fair Use Policy in a way which causes you significant disadvantage then you may cancel Post Office HomePhone with Broadband by contacting our Customer Services. If you cancel in this way, you will still have to pay for any calls you have made and call features you have received. However, we will refund any Charges relating to other Post Office HomePhone with Broadband Charges which you have paid in advance for the period starting 30 days after we tell you that we are going to change the Post Office HomePhone with Broadband Service, the Post Office HomePhone with Broadband Charges, Charges or Part 1 (General) or Part 3 2 (Post Office HomePhone with BroadbandHomePhone) of these Terms and Conditions or the Fair Use PolicyConditions. 33.4 23.4 Your responsibility to arrange transfer If you cancel Post Office HomePhone with BroadbandHomePhone, you are responsible for transferring to another phone and service provider. You may be left without telephone services and/or broadband provider(s). Please note that services if you cancel Post Office HomePhone with Broadband, you will no longer be entitled fail to use the IP addresses and security software associated with Post Office HomePhone with Broadbanddo so.