1 Exhibit 10.17 INCENTIVE STOCK OPTION AGREEMENT UNDER THE SERVICESOFT TECHNOLOGIES, INC. 1999 STOCK OPTION AND GRANT PLAN Name of Optionee: _______________________ No. of Option Shares: _______________________ Shares of Common Stock Grant Date:...Incentive Stock Option Agreement • February 15th, 2000 • Servicesoft Technologies Inc • Delaware
EXHIBIT 10.10 SERVICESOFT TECHNOLOGIES, INC. RESTRICTED STOCK AGREEMENT NAME OF GRANTEE: DAN KOSSMANN ----------------------- NO. OF SHARES: 180,000 Shares of Common Stock ----------------------- GRANT DATE: NOVEMBER 23, 1999 -----------------------...Restricted Stock Agreement • February 15th, 2000 • Servicesoft Technologies Inc • Massachusetts
1 EXHIBIT 10.1 SECOND AMENDED AND RESTATED SHAREHOLDERS AGREEMENT This Second Amended and Restated Shareholders Agreement (this "AGREEMENT") is entered into as of the 13th day of January, 2000 between Servicesoft Technologies Inc., a Delaware...Shareholders Agreement • February 15th, 2000 • Servicesoft Technologies Inc • Delaware
WITNESSETH:Registration Rights Agreement • February 15th, 2000 • Servicesoft Technologies Inc • Delaware
1 Exhibit 10.18 NON-QUALIFIED STOCK OPTION AGREEMENT UNDER THE SERVICESOFT TECHNOLOGIES, INC. 1999 STOCK OPTION AND GRANT PLAN Name of Optionee: _________________________ No. of Option Shares: Shares of Common Stock ------------------------- Grant...Non-Qualified Stock Option Agreement • February 15th, 2000 • Servicesoft Technologies Inc • Delaware
BY AND AMONGMerger Agreement • October 2nd, 2000 • Servicesoft Inc • Services-prepackaged software • Delaware
EXHIBIT 2.2 ----------- MERGER AGREEMENTMerger Agreement • February 15th, 2000 • Servicesoft Technologies Inc • Delaware
EXHIBIT 10.8 STOCK RESTRICTION AGREEMENT --------------------------- STOCK RESTRICTION AGREEMENT by and between SERVICESOFT TECHNOLOGIES, INC. (the "Company") and Chris Butler (the "Executive"), dated as of October 25, 1999. WHEREAS, simultaneous with...Stock Restriction Agreement • February 15th, 2000 • Servicesoft Technologies Inc • Massachusetts
EXHIBIT 2.1 COMBINATION AGREEMENTCombination Agreement • February 15th, 2000 • Servicesoft Technologies Inc • Ontario
July 16, 1999Severance Agreement • February 15th, 2000 • Servicesoft Technologies Inc • Massachusetts
RECITALSVoting Agreement and Irrevocable Proxy • October 2nd, 2000 • Servicesoft Inc • Services-prepackaged software • Delaware
October 11, 1999 PERSONAL & CONFIDENTIAL ----------------------- Mr. Mark Skapinker 407 Glencairn Avenue Toronto, Ontario M5N 1V4 Dear Mark: This letter agreement (the "Agreement") confirms the understanding that we have reached regarding transition...Employment Agreement • February 15th, 2000 • Servicesoft Technologies Inc • Massachusetts
EXHIBIT 9.1 VOTING AND EXCHANGE TRUST AGREEMENT MEMORANDUM OF AGREEMENT (the "Agreement") made as of the 12th day of February, 1999. BETWEEN: SERVICESOFT TECHNOLOGIES, INC., a corporation organized under the laws of the State of Delaware ("ServiceSoft")Voting and Exchange Trust Agreement • February 15th, 2000 • Servicesoft Technologies Inc • Ontario
SERIES J CONVERTIBLE PREFERRED STOCK PURCHASE AGREEMENTSeries J Convertible Preferred Stock Purchase Agreement • March 23rd, 2000 • Servicesoft Technologies Inc • Services-prepackaged software • Delaware
August 8, 2000 PERSONAL & CONFIDENTIAL Mr. Christopher Butler 83 Rice Road Wayland, MA 02178 Dear Chris: This letter agreement (the "Agreement") confirms the agreement that we have reached regarding your transition and severance arrangements in...Severance Agreement • August 25th, 2000 • Servicesoft Inc • Services-prepackaged software • Massachusetts
EXHIBIT 10.16 SERVICESOFT TECHNOLOGIES, INC. RESTRICTED STOCK AGREEMENT NAME OF GRANTEE: ------------------------- NO. OF SHARES: Shares of Common Stock ------------------------- GRANT DATE: ------------------------- PER SHARE PURCHASE PRICE: $...Restricted Stock Agreement • February 15th, 2000 • Servicesoft Technologies Inc • Massachusetts
